Hormify Avaliações 309

Resposta da Hormify

Atualizado em 10 de abr. de 2026

Thank you for your feedback — we’re excited for you to try it.

For best results, we recommend consistent use as directed and allowing a few weeks for the effects to build. If you have any questions along the way, our support team is here to help.

Feel free to reach out to us at hello@hormify.com anytime.

Hormify Support Team

Resposta da Hormify

10 de abr. de 2026

Thank you for your feedback — we’re glad to hear that you found the ordering process fast and smooth.

We appreciate your input regarding the post-purchase offers. These are designed to provide additional value, but we understand your preference to see bundled options presented upfront before completing the order.

Your suggestion about offering a combined bundle at checkout is noted, and we’ll share this with our team as we continue improving the customer experience.

Hormify Support Team

Resposta da Hormify

10 de abr. de 2026

Thank you for your feedback.

We understand that additional offers during the purchase process may feel excessive when you’re only looking to buy a single product. These options are intended to provide value and flexibility, but they are always optional and can be skipped.

That said, we appreciate your input and will take it into consideration as we continue to improve the overall checkout experience.

Hormify Support Team

Resposta da Hormify

7 de abr. de 2026

We’re sorry to hear about your experience and understand why this situation raised concerns.

However, we would like to clarify a few important details. The additional supplement pages you mentioned are part of our one-time post-purchase offers, which are only shown after an initial order has already been successfully placed. This means that before seeing those pages, the checkout process had already been completed — including selecting your plan (one-time purchase or subscription, 1–6 month supply), entering your delivery details, and confirming payment.

These offers are optional and clearly presented with the choice to accept or decline. Customers can simply select “No, thank you” to skip them. If additional charges appeared, this indicates that the items were selected and added rather than declined.

If the page was exited without completing a selection, the system may finalize the previously selected offer once the session expires, which can result in additional items being included in the order.

Regarding shipping, as our support team explained, once an order has left the warehouse, it cannot be stopped in transit. Returning the package unopened with “Return to Sender” is the correct approach, and once received, the return can be processed according to our policy.

We take claims of unauthorized orders seriously and are confident that all orders require active input and confirmation. We recommend continuing to work with our support team and your payment provider to review the full transaction details.

Resposta da Hormify

7 de abr. de 2026

Thank you for sharing your experience. We’re sorry to hear that you felt unwell.

Hormify is generally well tolerated, but individual reactions can vary. Symptoms like vertigo are not commonly reported, but if you experienced this, discontinuing use was the right step. We take health-related feedback seriously.

Regarding subscriptions, any recurring option must be selected at checkout, and this is shown before completing the order as well as in the confirmation email. Reminder emails are also sent prior to renewal, including a self-cancellation link.

We also want to note that if three containers were received and not used, this represents approximately a three-month supply. During that time, customers can reach out at any point to report issues or request cancellation, and we would have been able to stop any future shipments to prevent additional charges.

As for returns, our policy and eligibility criteria are outlined clearly during purchase. We understand how this may have felt frustrating, and we’re happy to review your case in detail.

Please contact us at hello@hormify.com
with your order information so we can take a closer look and assist you further.

Resposta da Hormify

18 de mar. de 2026

Thank you for sharing your experience. We’re sorry to hear that Hormify did not meet your expectations.

Hormify is designed to support hormonal balance, energy, and overall well-being, but results can vary from person to person. While some customers notice changes within a few weeks, others may not experience the same effects, even with consistent use.

Regarding your order, subscription terms and renewal timing are presented at checkout and in the order confirmation. Once a renewal has been processed, the order is immediately sent into fulfillment, and at that stage it can no longer be canceled or refunded, even if it has not yet shipped. Cancellation requests apply to future shipments rather than orders that have already been generated.

We understand how frustrating this can feel, and we do not ignore customer requests. Our support team responds based on the timing of the request relative to the billing and fulfillment process, following the terms agreed to at purchase.

If you would like your case reviewed again, please contact us at hello@hormify.com, or reply to your existing email thread with your order number, and we will be happy to take another look.