Hortology Avaliações 

1.259
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered a plant pot which was delivered promptly. Unfortunately it had a crack in and was also much lighter in colour than it appeared on the website. I contacted customer services who couldn’t hav... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The use... Ver mais

Avaliado com 5 de um total de 5 estrelas

My banana plant looks so happy in his new pot from Hortology (he needed some more space for his two pups to grow). The pot looks gorgeous and good quality. Delivery was good - lots of communication. D... Ver mais

Avaliado com 2 de um total de 5 estrelas

The plant arrived in good condition , but extremely disappointed how small it was and hence it was vastly over priced when compared to the likes of gardeners dream etc. I buy plants weekly and always... Ver mais

Detalhes da empresa

  1. Loja
  2. também em
  3. Centro de Jardinagem
  4. Loja de artigos em cerâmica
  5. Loja de decoração de design de interiores
  6. Suporte para Plantas
  7. Viveiro de plantas atacadista

Sobre Hortology

Escrito pela empresa

Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.

To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(1.259)

115 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Thoughtful Gift and Outstanding Service

I ordered the Sansevieria Snake Plant as a 60th birthday gift and was really impressed by the service. I made an error with the pot size during checkout, but I was contacted promptly and guided through amending the order to ensure the plant and pot were a perfect fit. The adjustment was easy, and I made the additional payment without issue.

The gift arrived on time, well-packaged, and was delivered directly to the recipient. I was told the plant was full and healthy, and the pot was elegant and perfectly matched making the whole gift feel thoughtful and high end.

Thank you for helping me make this birthday extra special. Highly recommend!

29 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality company.

I've bought plants and pots from Hortology several times now. Price wise, they are on a par with other comparable, reputable companies but I do feel that the quality of the plants I have received is slightly better than others that I have used in the past. 24 hour turn around from order to dispatch (weekends excepted) Never been disappointed or let down. I've even had a call on a previous order saying that the pot I'd ordered that they had already picked out had a slight defect and did I want a discount or a pristine pot. They have packaging down to fine art and everything that I have ever received has been pristine. I would have no reservation recommending Hortology whatsoever.

5 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful, friendly and proactive

I had ordered the wrong sized pot for the plant I'd picked. I was contacted, a really friendly email, letting me know the correct pot size.
When the selected pot arrived at Hortology, it was a different shade to that on the website, so they emailed again with a picture and asked if I would be happy with the pot, and if I wasn't I was free to select another one. I had interactions with Allix, Charlotte and Ellen, completely seamless, super friendly and helpful

23 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great plant, pot and prompt delivery

Excellent choice of plants of different sizes. Delivery service prompt and all was in good order. The plant was good quality, well established. On arrival the leaves were in need of a wipe down with a damp cloth as dusty and after that the plant looked very happy. Love the pot choices and the information about pot sizes to avoid buying the wrong one - thank you!

23 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service. The team is so great at communicating with me regarding condition of the plant and feedback and delivery was quick and smooth. Plant was packed well in a safe box despite the delivery guy placed the box on its side. I would definitely buy again.

15 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have not received a reply to my email…

I have not received a reply to my email or the item that I ordered. The delivery driver picture is of a house 5/6 properties away from me. They all have house names, and is different to mine.
The plant is not going to be in it's best condition by the time I eventually get it? So far NOT impressed.

23 de maio de 2025
Avaliação não solicitada
logotipo da Hortology

Resposta da Hortology

Hello,

We're very sorry to hear that your order has not yet been delivered and to learn that you haven’t received a response to your email. We sincerely apologise for this, we aim to respond to all emails within 4 hours during our working hours, we do sincerely apologise if this is not the case here.

We’d really like to resolve this for you as quickly as possible. Please could you get back in touch with us directly at hello@hortology.co.uk, referencing your order number? We’ll of course keep an eye out for your email and ensure it's investigated as a priority.

We completely understand your concerns about the condition of the plant, and we’ll do everything we can to make this right.

Thank you for your patience, and again, our apologies for the inconvenience caused.

Kind Regards

Your Hortology Team

Avaliado com 5 de um total de 5 estrelas

I’m incredibly pleased with my…

I’m incredibly pleased with my purchase! The delivery was impressively quick, and the plants arrived in excellent condition, healthy, vibrant, and exactly as described. I couldn’t be happier with my order. Highly recommend!

22 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great online shopping for pots and plants

I was extremely sceptical about ordering pots and plants online however this company exceeded expectations. The packaging keeps everything in perfect condition and the quality was excellent. Certainly takes the hassle out of finding exactly what I want by shopping in person.
Would definitely recommend them

21 de maio de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Unbelievably slow at dispatching my order

I ordered something from this website and it took them 9 days just to dispatch it. By comparison, I ordered a scent from lookfantasic.com recently and that was delivered about 14 hours after I bought it.

4 de maio de 2025
Avaliação não solicitada
logotipo da Hortology

Resposta da Hortology

Hi,
Thank you for taking the time to leave a review.
We're really sorry to hear that you experienced a delay with your order. We aim to dispatch fully in-stock items within 1–2 working days, with most deliveries arriving the next working day (excluding remote areas). Stock availability and estimated lead times are displayed on each product page just below the size options, and update as you select different variants. Some items may also be marked as special order, which means we source them specifically for you.
Please do get in touch with our customer service team- hello@hortology.co.uk with your order number and we'd be more than happy to investigate this further for you.
We're very sorry for any inconvenience caused.
Your Hortology Team

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic service

Absolutely fantastic service
Was contacted after my order to tell me the plant wasn’t as fully described, they sent pictures and I was still more than happy to accept as we have ordered from Hortology before with only the best products and service given.
Great plant very pleased and very well packaged many thanks to all the Team
Look forward to my next order.

25 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great pots for my recent kitchen refurb

The pots I wanted were out of stock and I’ve been checking in to the website to see if back in stock. However, the two I’ve just purchased were new arrivals and I prefer so very happy with my purchase. The packaging was amazing, a box for each pot and copious amounts of paper “donuts” which gave complete protection. Nothing worse than spending a chunk of money, goods to arrive damaged and then hassle of getting replacements. Well done Hortology.

16 de abril de 2025
Avaliação não solicitada

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