I ordered a plant pot which was delivered promptly. Unfortunately it had a crack in and was also much lighter in colour than it appeared on the website. I contacted customer services who couldn’t hav... Ver mais
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I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The use... Ver mais
My banana plant looks so happy in his new pot from Hortology (he needed some more space for his two pups to grow). The pot looks gorgeous and good quality. Delivery was good - lots of communication. D... Ver mais
The plant arrived in good condition , but extremely disappointed how small it was and hence it was vastly over priced when compared to the likes of gardeners dream etc. I buy plants weekly and always... Ver mais
Detalhes da empresa
- Loja
- também em
- Centro de Jardinagem
- Loja de artigos em cerâmica
- Loja de decoração de design de interiores
- Suporte para Plantas
- Viveiro de plantas atacadista
Sobre Hortology
Escrito pela empresa
Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.
To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io
Informações de contato
Unit 1D Marconi Road, Burgh Road Industrial Estate, CA2 7NA, Carlisle, Reino Unido
- info@hortology.co.uk
- hortology.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thoughtful Gift and Outstanding Service
I ordered the Sansevieria Snake Plant as a 60th birthday gift and was really impressed by the service. I made an error with the pot size during checkout, but I was contacted promptly and guided through amending the order to ensure the plant and pot were a perfect fit. The adjustment was easy, and I made the additional payment without issue.
The gift arrived on time, well-packaged, and was delivered directly to the recipient. I was told the plant was full and healthy, and the pot was elegant and perfectly matched making the whole gift feel thoughtful and high end.
Thank you for helping me make this birthday extra special. Highly recommend!
Quality company.
I've bought plants and pots from Hortology several times now. Price wise, they are on a par with other comparable, reputable companies but I do feel that the quality of the plants I have received is slightly better than others that I have used in the past. 24 hour turn around from order to dispatch (weekends excepted) Never been disappointed or let down. I've even had a call on a previous order saying that the pot I'd ordered that they had already picked out had a slight defect and did I want a discount or a pristine pot. They have packaging down to fine art and everything that I have ever received has been pristine. I would have no reservation recommending Hortology whatsoever.
Helpful, friendly and proactive
I had ordered the wrong sized pot for the plant I'd picked. I was contacted, a really friendly email, letting me know the correct pot size.
When the selected pot arrived at Hortology, it was a different shade to that on the website, so they emailed again with a picture and asked if I would be happy with the pot, and if I wasn't I was free to select another one. I had interactions with Allix, Charlotte and Ellen, completely seamless, super friendly and helpful
Arrived on time and extremely well…
Arrived on time and extremely well packed
Lovely cactus and in excellent condition condition
Great product and good experience
No issues at all from ordering. The plant pot is stunning and as described, all measurements provided were spot on. Great product, would recommend.
Great plant, pot and prompt delivery
Excellent choice of plants of different sizes. Delivery service prompt and all was in good order. The plant was good quality, well established. On arrival the leaves were in need of a wipe down with a damp cloth as dusty and after that the plant looked very happy. Love the pot choices and the information about pot sizes to avoid buying the wrong one - thank you!
Great service
Great service. The team is so great at communicating with me regarding condition of the plant and feedback and delivery was quick and smooth. Plant was packed well in a safe box despite the delivery guy placed the box on its side. I would definitely buy again.
Delivery beyond expectation
Delivery was super fast. Have ordered the tree last year with some other app and it took 10 days to deliver whereas this time the order was delivered within 3 days.
I have not received a reply to my email…
I have not received a reply to my email or the item that I ordered. The delivery driver picture is of a house 5/6 properties away from me. They all have house names, and is different to mine.
The plant is not going to be in it's best condition by the time I eventually get it? So far NOT impressed.

Resposta da Hortology
I’m incredibly pleased with my…
I’m incredibly pleased with my purchase! The delivery was impressively quick, and the plants arrived in excellent condition, healthy, vibrant, and exactly as described. I couldn’t be happier with my order. Highly recommend!
Great online shopping for pots and plants
I was extremely sceptical about ordering pots and plants online however this company exceeded expectations. The packaging keeps everything in perfect condition and the quality was excellent. Certainly takes the hassle out of finding exactly what I want by shopping in person.
Would definitely recommend them
It’s a good looking pot and I like the…
It’s a good looking pot and I like the design and colour. I needed a large pot to put a moss pole in and the size is just right. This is my 4th from Hortology and if I need any more, this will be my first stop.!
Packed fantastically well
Packed fantastically well .
Great service, fast despatch
Unbelievably slow at dispatching my order
I ordered something from this website and it took them 9 days just to dispatch it. By comparison, I ordered a scent from lookfantasic.com recently and that was delivered about 14 hours after I bought it.

Resposta da Hortology
Great Service
Extremely well packaged with fast delivery. Very happy with purchase.
Absolutely fantastic service
Absolutely fantastic service
Was contacted after my order to tell me the plant wasn’t as fully described, they sent pictures and I was still more than happy to accept as we have ordered from Hortology before with only the best products and service given.
Great plant very pleased and very well packaged many thanks to all the Team
Look forward to my next order.
Plants were absolutely beautiful and…
Plants were absolutely beautiful and packed so well. I would definitely recommend Hortology to anyone. Thank you!
Excellent quality and style
Excellent quality and style. Great customer service as well. Really happy with my planters.
Very good service.
Great service and price product very good so far.
Great pots for my recent kitchen refurb
The pots I wanted were out of stock and I’ve been checking in to the website to see if back in stock. However, the two I’ve just purchased were new arrivals and I prefer so very happy with my purchase. The packaging was amazing, a box for each pot and copious amounts of paper “donuts” which gave complete protection. Nothing worse than spending a chunk of money, goods to arrive damaged and then hassle of getting replacements. Well done Hortology.
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