Hortology Avaliações 

1.259
•
O TrustScore é 4.5 de um total de 5

4,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered a plant pot which was delivered promptly. Unfortunately it had a crack in and was also much lighter in colour than it appeared on the website. I contacted customer services who couldn’t hav... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The use... Ver mais

Avaliado com 5 de um total de 5 estrelas

My banana plant looks so happy in his new pot from Hortology (he needed some more space for his two pups to grow). The pot looks gorgeous and good quality. Delivery was good - lots of communication. D... Ver mais

Avaliado com 2 de um total de 5 estrelas

The plant arrived in good condition , but extremely disappointed how small it was and hence it was vastly over priced when compared to the likes of gardeners dream etc. I buy plants weekly and always... Ver mais

Detalhes da empresa

  1. Loja
  2. também em
  3. Centro de Jardinagem
  4. Loja de artigos em cerâmica
  5. Loja de decoração de design de interiores
  6. Suporte para Plantas
  7. Viveiro de plantas atacadista

Sobre Hortology

Escrito pela empresa

Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.

To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(1.259)

115 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent company

The plant pot was just what I was looking for. It's a lovely item, great price and a decent delivery time. Communication was good. I had an excellent experience with my purchase from Hortology.

18 de janeiro de 2026
Avaliação não solicitada
logotipo da Hortology

Resposta da Hortology

Thank you!

Avaliado com 1 de um total de 5 estrelas

Order SY346185 never arrived and the…

Order SY346185 never arrived and the money were charged. Be aware!
It is a shock - I placed the order days ago and no email to let me know what is happening and no possibility to contact this company. I will wait until the end of week and then escalate to authorities.

12 de janeiro de 2026
Avaliação não solicitada
logotipo da Hortology

Resposta da Hortology

Hello,

Thank you for your order and review. We are so sorry for any concern that has been caused.

We received your order 3 days ago. We’ve checked the status of your order and we can confirm that this has been dispatched this morning on a next day delivery service and is due to arrive with you tomorrow. You should have received an email with the shipping and tracking information for your order a little earlier today.

We aim to dispatch all in-stock orders within 1–2 working days, and while this order has now left us, we do apologise for the slight delay in dispatch on this occasion, we had a slightly backlog as we had to withhold plant deliveries last week due to the adverse weather conditions.

Our customer service team has contacted you privately to assist further, and we’re always happy to help via our Contact Us page or at hello@hortology.co.uk or via our customer care phoneline.

Your Hortology Team

Update: we have tried to contact you a number of times to ensure the delivery arrived as expected but you have not responded. We would ask that you update the title of your review to give a more accurate representation of the slight delay?

Avaliado com 5 de um total de 5 estrelas

Gorgeous Houseplant

Great company. Have used before for houseplant containers all good great experience in the past. Ordered my first houseplant The gorgeous Dracaena marginata red arrived brilliantly packed in perfect condition. Comparing with garden centres was well priced for the size and quality. I would not hesitate to recommend this company.

7 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful plant

Beautiful plant, very healthy (and spiky). Goes well with my other cacti. Packaged very well for transit. Fast delivery.

23 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought an Echeveria for a Christmas…

I bought an Echeveria for a Christmas gift for my partner and I have to say, it was absolutely superb. Arrived so well packaged and for the price I paid, incredible value. The quality of the plant too, so lush and healthy and a decent size. I can't sing their praises high enough I don't think

22 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Always high quality and great service

I've been purchasing plants and pots from Hortology for some years now. They're always of the highest quality, with a reliable service and well packed.
This time I bought a load of pot liners; some of the pots can be a little porous so it's good to use a pot liner inside.

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Impressive

Good quality product that arrived well-packed and very quickly.

12 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Reliable shipping and great products. Well done!

I'm a repeat customer of Hortology, and they're where I go for reliable plants and plant care accessories. This time, I ordered a plant pot liner as I needed to set up one of my houseplants in a large pot.

The range of liners that Hortology stocks is extensive, which was so helpful. The shipping was great too; the liner came in a cardboard box very quickly, so I was able to progress with potting and watering my new houseplant.

One thing I would love is for Hortology to increase the stock levels and range of hydroculture/business plants as they are so beautiful and convenient but always seem to run out.

8 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

TERRIBLE customer service. Zero understanding for an issue they caused

Found an indoor extra large plant pot on the Hortology website which I really liked. I signed up for email newsletters on the website, which gave me a 10% off your first order code. This code was emailed to me. I then did some research into the plant pot as it was made of fibreclay. I found out that you should always use a liner with these pots, as they may not be entirely water resistant and can leak. I had two new sofas delivered and wanted to measure the space available to ensure I can get the biggest pot possible. I want to place the order on the website and noticed that my code would not work. I emailed Hortology customer service and was told that it had a one month expiry, even though this was not shown or stated on the email which contain the code. The only T&C’s on the email was that the code was for new customers only and could only be used once, with no mention of expiry at all. Customer Service email me back saying that they would not order the code. I then phoned them to explain the situation, hoping that they would understand their part in this and how they told me in the email that the voucher had a one month expiry, I would’ve placed the order within that time frame. On the phone, they continue to refuse to honour the code that they had sent me. I find this very poor Customer Service and I have been misled and wasted time on researching the pot, which I now will not order. I would question how this company deal with issues for example if you had an issue with delivery or the plant or pot that you order as there seems to be no common sense or compromise or understanding. When they say no, they mean no, even though it’s their fault. I certainly won’t be using this company ever, they have lost a £300 order and a new customer all over a £30 discount which they offered me! Seems terrible business sense but I tried to reason with them and make them see sense, of which they were having none of it! You can lead a horse to water, but you can’t make it drink springs to mind!

5 de dezembro de 2025
Avaliação não solicitada
logotipo da Hortology

Resposta da Hortology

Hello

We are truly sorry for the frustration and disappointment you’ve experienced.

We sincerely apologise that the expiry information was not included on the email containing your discount code. We have raised this internally to ensure this is resolved going forward..

We completely understand why this felt misleading, especially after taking the time to research the best product for your space, and we are very sorry if your communication with us so far has added to any frustration.

Our Customer Service team has reached out to you directly to clarify the situation and we are grateful you allowed us to resolve this issue with you.

Your Hortology Team

Avaliado com 5 de um total de 5 estrelas

Excellent care taken

Got a pile of plants and pots delivered. It’s all gorgeous, as advertised, and came with tips on how to care for them. Great experience through and through.

29 de novembro de 2025
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais