Hotgolf Avaliações 482

Had a problem with recent order. Was contacted by Marie by phone who sorted everything out and delivery was seamless. I’m now a very happy customer. Thank you & happy Christmas to you all x

Hot Golf's customer service has been my best experience in the golf retail industry. They've been quick to respond, personal when doing so and above and beyond helpful with dealing with customer service matters. Their prices for equipment are some of the most competitive out there too

I don't normally write reviews but thought i would do one on this occasion, never heard of hot golf until Friday. Was searching for a Galvin Green top that was only available everywhere in xxl sizes. Hot golf had the size I was looking for, it was 20 quid cheaper and I got 5% discount. Thought initially it was too good to be true, ordered on Friday and item has arrived Sunday night, so top marks I will be back again.

Ordered a set of PXG irons on the phone from Glyn yesterday lunchtime and delivered 10 o’clock this morning by DPD. Great price and fantastic service thank you.

I just wanted to say I received excellent customer service through HotGolf. I placed an order for custom fitted Ping clubs (which the guys helped me with over the phone and were very knowledgeable and friendly) and these clubs were ordered, customised and delivered all within 7 days. With the world upside down right now I thought this level of service was outstanding and in need of praise.

Hotgolf have been brilliant in sorting out my recent purchase of a new M7 remote trolley. Having had a problem with the first delivery Jess took it upon herself to chase up and ensure the delivery of a second trolley. I have now used Hotgolf for several purchases and can highly recommend the service they provide. Once again Jess really appreciate all your assistance in supplying my husband his surprise remote golf trolley :-)

Excellent service. I had to swap a pair of MacWet gloves as I had ordered a size too small. I sent the wrong gloves back and received the correct size as a swap. All worked as I had hoped and Hotgolf even paid for both lots of postage.
Brilliant. Not sure the gloves come with any guarantee to improve me golf!!
Thank you Hotgolf.
Regards
Bill

Ordered hedgehog covers for my powakaddy electric trolley on ebay arrived very quickly. When I opened I thought no way will they fit on my wheels, emailed hot golf got a very fast reply with a link on how they do fit. So impressed with customer service.

Hotgolf are a great value golf equipment and clothing supplier.
The customer service provided by Jess and Marie is second to none. I had an issue with the delivery of two items one was sorted out within 24 hours by Jess.
The other a bit more complicated due to COVID however the constant updates provided by Jess were brilliant. Thank you for providing great service.

Poor service. Great price on the products. Changed the date on when I’d get my clubs 4 times. They also told me they’d come before they were due for release but then they didn’t. Also for the first few weeks after the clubs where meant to be here they weren’t replying to emails. Manager finally got in contact and apologised and said he would send some balls out. When the clubs finally arrived nearly 2 months later, there weren’t any balls in either. Awful communication and genuinely a terrible service. Also have all the emails to prove this actually happened.

Excellent service and prompt delivery on a number of occasions. Thank you for changing my last order and for great communications.

Like others I was a bit put off by the reviews I read here so placed my order slightly nervously on Thursday afternoon. My item arrived on Saturday morning as described.
Ok, the communication could have been slightly better (let me know anticipated delivery date etc) but that’s being really picky as the overall process couldn’t have worked any better than it did. Absolutely delighted and will definitely use again.

Excellent customer service. Had Problems with an order . When I got to speak to someone it was corrected very quickly. Will use again Thank you

Order# 112646
Great services due some delivery issues. Great prices and fast delivery. Would buy from here again.

One advice - Please add more payment options than Paypal - I had £55 extra fee due this payment metode. I do know that I got some discount
but the extra £55 is a biq fee without discounts.

Since my last review which I have now deleted, jess at hotgolf sorted out the issues.... my order has now been received !

Since the last review I am happy to say that I was contacted by hotgolf customer services and the situation was rectified. I have since placed other orders and had no problems.

I offered an item on a Thursday and received it on the Monday. Great price compared to all other sites. Well packaged and delivered by PO.
Thank you.

Found the Clicgear 4 in stock at Hotgolf at a great price. I even used the 5% first time order discount code. These trolleys have been out of stock everywhere for ages and I was a little nervous of ordering having read a few reviews about some people’s previous difficulties. My order was due on the Tuesday but didn’t arrive. After a couple of calls and a polite conversation I was informed my trolley had been dispatched and would be with me on the Friday. Hotgolf were true to their word and it duly arrived. So whilst a little delayed I can’t complain really. It’s difficult times for all. Thank you for sorting my slight issue.

I purchased the Sunderland Vancouver trousers and was so impressed with them I then ordered the matching jacket a few days later and equally pleased with that too.
I ordered the jacket on Tuesday afternoon and it was delivered the following morning and have to say the service from Hot Golf is outstanding and would certainly buy from again, they are also most pleasant and helpful to deal with.

Bought a powakaddy compact trolley from Hotgolf, price match (good price) plus a free travel cover. Trolley arrived within a few days ---great--- minus free gift. (:
Contacted Hotgolf via email, a week later travel cover arrives. A couple of minor issues. Missing parts from the trolley (cover plates for some screws & missing screw to hold the PK decal in place) Explained to hotgolf, they contacted Powakaddy & I received an email from Powakaddy saying the missing parts would be arriving within a few days.
Excellent service from Hotgolf, couldn't have been more helpful & the price was the best plus a free gift.
Really pleased with the service & will use them again in future.