Hotgolf Avaliações 482

I bought a waterproof cart bag last year and recently had a zip fail. No quibbles at all. Allowed a full credit against a different bag which was promptly despatched. Excellent service.

Ordered a new wedge, it arrived the next day. Wrong loft so I emailed them. They called me direct and sent me a postage note to return the club. My new correct wedge arrived the following day. They even rang again the next day to apologise and make sure I was happy.
Very efficient and a pleasure to deal with.

Ordered a pair of Adidas golf shoes at Midday on Tuesday.
Delivered at 1pm the following day. Just over 24 hours door-to-door.
Price was also the cheapest I found online.
Excellent service and will be returning as a customer.

I shopped at the Ellesmere port hotgolf and I would recommend everyone to go there, I had nothing but problems with a very LARGE golf retailer AG so I decided to shop at hotgolf, the customer service at hotgolf was far and beyond what I was expecting and they were honest about delivery times on equipment, so in my opinion go to hotgolf and don't shop anywhere else

Ordered a motocaddy umbrella and it arrived no problems. Unfortunately the umbrella had a fault and needed to be replaced after 5 months. Hotgolf were very good at organising the warranty claim with motocaddy, and a replacement was sent out.
I recommend Hotgolf and I will definitely use them again.

I never write reviews but I have to say the all round experience I have had with hot golf has been superb! I did 3 orders they all arrived the next day and I returned 2 clubs and they refunded them the next day also! I almost didn’t order from this website after reading some reviews but they have been class, role on the Boxing Day sales 👍

Excellent customer service ... personally handled after an initial delivery problem ... highly recommended & highly delighted with the product ... TA

I rarely write reviews on companies but felt that on this occasion I had to say a huge thank you for how Hotgolf handled my concern regarding damage sustained to a club within the warranty period. The process of making a claim was very straightforward and I was delighted to receive a replacement club within days of raising a concern. I will continue to use Hotgolf for my golfing needs and have no reservations in recommending them to others. 👍👍👍

Ordered an item in stock with Black Friday discount, order then confirmed. After a week I contacted them as there was no update on shipping. They initially said they would look into it but after 2 days still no response, I chased again and was advised DPD had lost the item (yet no shipping ref provided) they apologised and provided a refund. I don’t think they even had the item in stock as website now showing delivery due Feb 2022.

I placed an online order and asked for a delay in delivery of 2 weeks. An unusual request but Jess was very happy to help. On schedule, 2 weeks later, my goods arrived safely. Many thanks to the Hotgolf staff for their excellent service. A great company to deal with 👍😀.

Purchased a few items recently through Hotgolf and I have been extremely happy with the delivery and the products. Will certainly use them again!

Excellent, rapid, professional service.
Customer service was excellent in sorting my problems with an order.

Having tried to purchase a golf club from Hotgolf and after having conversations with their customer service team I got sent a link to the item they said was the right item and had been updated..the item I then purchased but on confirmation was the wrong item..emailed to cancel they refused..payment was taken..wrong goods sent..sent several further emails..no resolution..item still turned up..then get told they are out of stock of the item now..put a review on eBay.. they called to ask for it to be updated or removed and I declined..also they are breaking GDPR rules as they are keeping your personal details..and now it's been removed by them..so I do have all the correspondence saved to back up my review and bad reviews should remain and not be removed

Excellent service from Hotgolf, i don't use anyone else now for my golfing needs, their customer service is first class.

Excellent shop, needed a new GPS in a hurry, they sorted everything out, sent it out next day delivery.
Was made up.
Thanks alot 5*

I've been shopping at Hotgolf now for a number of years now and have always recieved quality products, fantastic service, great knowledge and a good deal 🤣🤣
Keep up the great work guys!
Highly recommended for all your golfing needs.

Absolutely superb service really good staff

Fantastic service quality kit will most definitely visit again got my seal of approval

A big thankyou to the lads at hotgolf for helping out with the red golf balls for my grandsons birthday. I have bought lots of golf gear from hotgolf, simply the best golf store by miles thanks again. John dodd

I agreed to accept an alternative driver but it turned up with no adjustment tool having paid £399 for it.
If you want good service do not use hotgolf they are useless
Go to clubhouse golf instead they are on the ball and have in stock what it says on the website not like hotgolf who say it’s in stock then take your money knowing they don’t have it .
They ruined my sons birthday present be warned they are bad.
I also didn’t get my 5% discount for my first order.👍
Update just got 10% discount paid into my old bank I’m not with anymore so won’t see that spoke to Carl who seems a decent bloke but the way they work is unbelievable I give up hotgolf are no good lying crooks who tell you anything to get your custom you have been warned
Bad bad bad oh
They refused to send the adjustment tool so I returned the driver only for them to say they haven’t received it so having to go to trading standards.