Sean Law and his partner came to service our hot tub that had not been used for several months due to the bad weather. My husband had an accident, so we couldn’t clean the hot tub, and decided to p... Ver mais
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Veja o que dizem as avaliações
We got Shaun back for Spa service. He was prompt, friendly and very professional. He listened to my queries and addressed those issues. We need a replacement jet which he is looking into. Left in good... Ver mais
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⭐️⭐️⭐️⭐️⭐️ Vinny and Brandon did a fantastic job on our swim spa repair. They were professional, friendly, and clearly very knowledgeable. They took the time to explain everything they were doing a... Ver mais
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Had been struggling with an intermittent fault on my hot tub for a while. Sean looked at the situation (including getting his arm wet down the filter hole) and was able to work out the most likely pr... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Informações de contato
Maidstone Road, DA14 5BQ, Orpington, Reino Unido
- hottub-swimspa.com
We have been loving our swimspa for…
We have been loving our swimspa for about 9 months now. There have been occasional issues that have been thoroughly dealt with. My questions are always answered and the service has been nothing short of exceptional.
12 de setembro de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
First class
Firstly apologies it's taken a couple of weeks to write our review but we wanted to check everything continued to first class which of course it has.
Let's start with the pre sales Service Sam was excellent. Answered what we wanted to know and gave us a bit more information. But unlike other hot tub companies he didn't go in for the major sales pitch which personally I find very off putting. There was a slight delay on getting delivered but that was due to issues our end but Sam took it in his stride and it wasn't an issue for him. If your looking for a hot tub rep to advise without being bombarded with an intense sales pitch Sam is defo you man.
Delivery was nice and smooth and the installation team specifically Lee were very friendly and helpful.
As for the tub we got it's as promised "Amazing". Purchasing one of these for any household isn't a small investment so it's nice to of found a company that lets it's staff treat it's customers how they would want to be treated and they have a product does exactly what it's supposed to.
Without shadow of a doubt we would recomend
13 de agosto de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you Wayne for such an amazing review. I will pass on your glowing words to the team. If we can help in the future, please get back in contact with us and we will gladly help. Best wishes and enjoy Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Really pleased with the product and service
From the start we have been very happy with our experience. Gil was very knowledgeable around her products and the market in general and we felt confident purchasing the Hot Tub.
There was a slight problem with delivery but this was dealt with professionally and with the minimum of fuss and set up was completed within a few days (after we had had our electrician back to extend the cable). Matt was really helpful and explained the use of all chemicals and the workings of the tub.
7 de agosto de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you David for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
The company was quick to identify the…Very good service
The company was quick to identify the problem the engineer Vinny confirmed it, and fitted a replacement unit quickly and efficiently. Very good service.
5 de agosto de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you Jim for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
We came into the store looking for…
We came into the store looking for advice on chemicals. Tracy was brilliant! Really helpful. Thanks so much 😁 we will be back
30 de julho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you Amy for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service from Tracey
Great service from Tracey, very knowledgeable! My green pool issue solved :)
Many thanks
30 de julho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you Nigel for such a glowing review of our team member Tracey. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
A great company to deal with
A great company to deal with. Courteous and obliging. Sam and Lee did an excellent job, attentive all the way through!
16 de julho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Many thanks Paul for this outstanding review of our employees Sam and Lee. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great product fantastic customer service
17 de julho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Many thanks Rebecca for this 5* review. We thank you for your valued custom and hope your hot tub is providing you with everyday happiness. Please if you need to get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot Tub and Swim SpaBeen coming here for 25 years
Been coming here for 25 years. Great place and Tracey always so helpful
13 de julho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you Paul for this positive review of our team member Tracey. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Highly recommend
Mat and Lee both came to deliver a new cover for my pool today. They were on time and very helpful. What should have been a 5 minute job for them became an hour of helping me to sort out a new regime for the treatment of the Swimspa, even though I did not buy it from them, nor have I had it maintained by them. Their knowledge and helpfulness means I will definitely be using them for service and maintenance in the future. So glad I found good guys at last!
5 de julho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Many thanks Julia for this outstanding review of our employee staff Mat and Lee. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
mat serviced our hot tub and i’gotta…
mat serviced our hot tub and i’gotta say what a amazing job his done, i would very much recommend this company
2 de julho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Many thanks Lucie for this 5* review. We thank you for your valued custom and hope your hot tub continues to provide with everyday happiness. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Matthew the Hottub engineer
Absolutely loved Matt when he come round to service my Swimspa, very professional and talked me through everything needed. Would definitely recommend Matt to any friends and family.
1 de julho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you Archie for your recommendation and positive review of our team member Mat. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Amazing service from beginning to end
Amazing service from beginning to end. Nothing was to much effort. Gil kept us in the loop and had good knowledge of the product. They sorted everything from purchase to delivery, amazing service
28 de junho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Many thanks Paula for this outstanding review of our sales manager Gil. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Service is again personable and…
Service is again personable and professional
2 de julho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you Simon for this great review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent customer service
Many thanks to Gill for booking and especially to Matt for his friendly, professional manor while servicing my hot tub. Highly recommended.
1 de julho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you Robert for this positive review of our service and team members, Gil and Mat. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracy is very polite and helpful very…
Tracy is very polite and helpful very good customer service
30 de junho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracey was very helpful
Tracey was very helpful. I highly recommend her 10 out of 10.
29 de junho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you Paul for your recommendation and positive review of our team member staff name. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracy was great help with her knowledge…
Tracy was great help with her knowledge to help us get our spa nice and clean and back on track
Thank you
29 de junho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you Danny for such a glowing review of our team member Tracey. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Tracy gave excellent service
tracy gave excellent service
29 de junho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Thank you for taking the time to score Tracey a five star review. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service
Young Matt was very polite and efficient. I have always found the aftercare service of the highest standard. Good company to deal with.
26 de junho de 2024
Avaliação não solicitada
Resposta da The Hot Tub and Swim Spa Company
Many thanks Dan for this outstanding review of our employee Mat. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
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