I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Ver mais
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Veja o que dizem as avaliações
I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part... Ver mais
Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Ver mais
A empresa respondeu
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Informações de contato
London, Reino Unido
- help@houseof.com
- houseof.com
4,5
Excelente
671 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ease of ordering and section of products
28 de novembro de 2022
Resposta da houseof
Thank you so much for taking the time to leave us a review! :) We hope you are loving your new Houseof lights! x
Five star service ⭐️
Great customer service. So helpful and proactive. Really impressed.
Quality of product is also fantastic.
8 de novembro de 2022
Avaliação não solicitada
Resposta da houseof
Hey Chloe. Thank you so much for taking the time to leave a review and for your kind words, it's much appreciated! :-)
Excellent service & item.
The lamp arrived the very next day. Very fast delivery. A good company . Highly recommend. I love the unique lamp.
27 de outubro de 2022
Resposta da houseof
Thanks for sharing your experience with Houseof! Enjoy your lovely Pink diffuser floor lamp x
Hard to communicate
Hard to communicate.
The internal messaging app used makes it confusing to follow up on emails.
26 de outubro de 2022
Resposta da houseof
Hey Paula, thanks for your review.
We are very sorry that you find our internal messaging system confusing.
We do appreciate your feedback as we are always looking to improve our services to make them uncomplicated for our customers to get in touch with us when they need help!
If you ever need any help or you have any questions, please email our customer service at help@houseof.com
Our customer service team is there for you from Monday to Friday, 9am to 6 pm :)
You can also drop us a message on Facebook or Instagram!
Once again, apologies for this inconvenience.
Resposta da houseof
Thank you for taking the time to leave us the review here!
Love the quality and experience
Very quick delivery and the product was great quality. The colour was just a bit different from what I expected but still love it.
15 de outubro de 2022
Resposta da houseof
Hey Nao,
Thank you for your sharing this with us! :)
We are so glad you love the quality and experience you have had with Houseof. Sorry to hear that the colour of your coral large pleated shade was a bit different that expected.
I hope you have styled it nicely though! x
Fantastic lights, amazing service
I've ordered from Houseof a couple of times now, and I am always so impressed by their products (lovely lights at a really reasonable price) but also their customer service. They answer queries really quickly, and you have the peace of mind in knowing if you change your mind you can return the product for free. So few retailers do that. An all round great brand to deal with, couldn't recommend them more.
18 de outubro de 2022
Avaliação não solicitada
Resposta da houseof
Hey Danielle. Thank you so much for taking the time to leave us a review, it's really appreciated. It's great to hear you've had a positive experience with us. Enjoy your purchases :) x
Always excellent customer service
Always excellent customer service. Lovely products, well priced and good delivery. Would recommend and use again.
10 de outubro de 2022
Resposta da houseof
Thank you so much for taking the time to leave us a review, we really appreciate it!
Great product
Great product, prompt and efficient, like their cheerful, creative spirit
12 de outubro de 2022
Resposta da houseof
Thank you for this Elayne! Enjoy your light :)
Our order is not being shipped
We have ordered a beautiful lamp, but our order seems stuck and I can now not get an answer from customer service now. We ordered over a week ago, and it has still not shipped despite being in stock..
Edit: The issue has now been resolved. We received our lamp and got an answer through mail. Took a bit of time, but I understand they are a small team.
4 de outubro de 2022
Avaliação não solicitada
Resposta da houseof
Hey Jan, thanks for taking the time to leave us a review. As a small business, these reviews are extremely important to us and we do appreciate any feedback from our customers to help us improve our services.
As communicated via email we had some technical difficulties with your order that took longer to sort out than expected. I hope you are enjoying the light now that it has been delivered and we apologise for the inconvenience caused.
All the best,
houseof team xx
Absolutely stunning light
Absolutely stunning light, very good quality. Delighted with purchase. Quick delivery too.
27 de setembro de 2022
Resposta da houseof
Hey Liza, thank you for taking the time to leave us a review! We're so pleased to hear you like your light. Enjoy :)
Gorgeous products and brilliant…
Gorgeous products and brilliant customer service. Ordered with ease, arrived quickly and was all I hoped for!
11 de setembro de 2022
Resposta da houseof
Thank you for this Caroline! We really appreciate the fab review!
Great lights at a great price
Great lights at a great price. Team were really good to deal with.
6 de setembro de 2022
Resposta da houseof
Thank you for sharing your experience with us Lisa! x
The perfect lights
Houseof had the perfect wall lights for our newly-decorated TV room. Exactly the shade of green we wanted, right size/shape and right price. There was a bit of an issue with their delivery partner, totally out of their control, but I got a fast reply from Patrick in Customer Service who sorted my issue out politely and swiftly. The lights are now installed and look superb. Thank you.
9 de setembro de 2022
Resposta da houseof
Hey Felicity, thanks for sharing your experience with us. Awww, you've put a big smile on my face now :) I'm happy that Patrick was able to quickly sort it out for you and that you are loving your new lights! Please do share some pictures/tag us on Instagram we would love to see how you've styled them! :)
Perfect light for the space
Perfect light for the space, plus fast delivery, and easy to install. It was also packaged beautifully, thoughtfully and securely.
6 de setembro de 2022
Avaliação não solicitada
Resposta da houseof
Thank you for this Alex! Enjoy your light :)
Gorgeous vintage style hanging glass…
Gorgeous vintage style hanging glass disc chandelier. Looks amazing, and fast delivery.
19 de agosto de 2022
Resposta da houseof
Hi Rebecca,
Thank you for taking the time to leave us a review, it's really appreciated!
We're glad you love your ceiling light! Enjoy :)
Perfect products and service
Perfect products and service. Allowed me to return items quickly and easily. Very much recommended.
17 de agosto de 2022
Resposta da houseof
Thank you for taking the time to leave us the review here. We are extremely happy to hear that you would recommend our Houseof lights to others :)
Lovely and simple stylish light
Lovely and simple stylish light. Fast delivery and can't wait to fit it.
15 de agosto de 2022
Resposta da houseof
What a lovely review! Thanks a lot for sharing this with us! x
Lightshade .....
Ordered lighshade from this company and was not disappointed .... arrived on time and very much the same as advertisement .... excellent quality ... highly recommend
15 de agosto de 2022
Resposta da houseof
We are so happy to hear that! x Thank you for taking the time to leave us a review here!
Pendants, wall lights and table lamps
So far I have bought pendants, wall lights and table top lights. All of them are stunning, with compliments constantly giving by guests.
In addition, the deliveries have swift and packaging is all recyclable which is still a rarity.
12 de agosto de 2022
Resposta da houseof
Hey Christina, thank you for taking the time and leaving us a review here x We are so chuffed to hear that you happy with our services and your lovely pendants, wall lights and table top lights! Nice collection ;)
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