House of hobbies Avaliações 

625
•
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Should be zero stars if available. Ordered track ballast on 10/06/24, but nothing was heard, several follow-up emails, and still nothing. Now appear to have ceased trading (I wonder why...). I was... Ver mais

Avaliado com 1 de um total de 5 estrelas

I ordered three packets of Pola Glue in April and paid by Credit card. Nothing has ever been sent and no refund offered. I have sent numerous e-mails asking what is happening but get no reply. I woul... Ver mais

Avaliado com 4 de um total de 5 estrelas

The governor is clearly passionate about his company...and when I explained his website was difficult he explained his enormous, and ever increasing stock made an ongoing challenge to his ongoing... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Despite being out of stock with the supplier, my order was fulfilled in reasonable time, especially as it came from mainland Europe. If there’s something I would have liked is some feedback regarding... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Hobbies
  2. também em
  3. Loja de maquetes
  4. Loja de miniaturas de trens

Escrito pela empresa

Welcome to House of Hobbies. We are a small business selling model railway, scale model and RC kits plus all the accessories, paints and tools you need to create your miniature worlds. We stock all of the normal UK brands and try to specialize in the European and US brands too so if you after something for your model railroad or a new addition to your fleet of kits then please do come inside and take a look. **We hit a huge growth patch late in 2023 which caused issues with our service levels and we are working hard to implement changes to prevent them happening again. Better to be honest and own the mistake than hide away** Please do look at our reviews both good and bad and remember that less than 5% of happy customers actually leave reviews but we certainly do make mistakes and naturally get flagged on here for them. I guess we are saying look at the bigger picture and remember that none of us get up of a morning actively wanting to upset our customers. Thanks and welcome to the family. Martin


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

625 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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2,6

Todas as avaliações

(625)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

No customer service.

I placed an order on 7th May 2024. Despite several emails, a letter,and phone calls,I am still waiting. No response whatsoever. Very disappointed. I've given up. I would not recommend this store.
John McElwee

7 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I had an ordered 23rd May 2024 it was…

I had an ordered 23rd May 2024 it was my first order something from House of Hobbies I am sorry to say its a terrible I am still waiting for my items today is 14th of June no communication whatsoever whether my items has been dispatched or not I sent them an emails no reply. My first time from hobbies very bad experience. I wouldn't buy anything from them again.

14 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very worried customer

I placed my order on May 1st and payment was taken on May 2nd. I have tried ringing to no avail, so have emailed. I got a blanket reply but still no goods.
3 emails later, no replies and 7 weeks later (more than 14 days!!) still no goods. I'm getting more than a little angry not to say concerned

12 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I placed an order on 17th May

I placed an order on 17th May, 1 item showed as available and 1 as in stocks.
The pay pal option didn't show as available so payed by bank card. Waited the initial 2 week before emailing to ask for an update on my order as only received email to confirm order number and payment. I've had no reply, no one answers the phone. On the 3rd week after placing order I sent another email and still no reply. Avoid this seller there are now mounting negative reviews, my next step is to try get my money back via my bank as I've now had to order from a different seller to get the items I should have received by now from house of hobbies. Ppl have even gone to his shop on the days and times he is ment to be open to find it locked up.

17 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This shop is a joke he's a joke god…

This shop is a joke he's a joke god knows how many times I have rang this bloke and Emailed with no reply or can't leave a message, Never again
It's now 22nd June still no response got my bank involved to claim money back

5 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Martin!

Martin! I have repeatedly emailed and rang with no return of an answer. I got to the point where I google earthed your address and rang the aquatic shop a few door up , embarrassed as I was to ask the gentleman if you were still trading?, he answered that I was the fourth inquirer for this. He was very kind in forwarding my number and name which I received, probably a global email in your predicament. Which I accepted with open arms as a cry for help. At this time I gave you time to complete my order, I still now wait for my order as placed on the 1st of may. Contact me at your soonest please.
This is me at my kindest.
I hope this reaches you soon
Yours sincerely
A very annoyed customer

1 de maio de 2024
Avaliação não solicitada

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