Buyer beware
Buyer beware! House of Klone is engaging in highly deceptive customer service practices. Before my order arrived, their official customer support AI agent explicitly promised me in writing that I could return the item for a full refund. I waited for delivery and reached out exactly as instructed.Now, customer service representative Ryan is refusing to honor that commitment. They are claiming the AI agent was "inaccurate" and trying to hide behind promotional fine print that contradicts Section 2.1 of their own published return policy.They tried to buy me off with a measly 25% "goodwill" refund instead of honoring the full return they promised. A business is legally responsible for the commitments made by its official support channels, including automated systems. You cannot blame your own software to scam customers out of refunds.I am filing a formal dispute and chargeback with MasterCard for merchant misrepresentation, and reporting this company to consumer protection agencies. Avoid this brand at all costs!