House of Lor Avaliações 

115
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The layout of the website is beautiful and easy to navigate. Order was managed succesfully and the packaging was pretty good. Shipment was right on time, however ups left my parcel outside of my doo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service. Ordered the Claddagh band in a size not listed on the website. Placed order Thursday evening 22nd of December, ring was dispatched the next day and received the following M... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Not being very good at buying on line , I found that having to input my e address & home address in so many times became frustrating. However when I got to the end eventually your service was exceptio... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic dealings with House of Lor. Vicki was very attentive answering messages outside of working hours. My ring was ordered and very quickly delivered. The packing is second to none, beautifully p... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheria
  2. Joalheria Especializada em Itens Personalizados
  3. Joalheiro
  4. Designer de jóias
  5. Fabricante de jóias

Escrito pela empresa

The House of Lor range consists of a comprehensive Irish Rose Gold and Sterling Silver collection. We also use 9 carat Yellow and White Gold in our Love Shamrock Collection, incorporating the Irish Rose Gold in each and every design. Ireland has a rich, living culture drawn from its heritage and its enduring creative associations. Our collections live and breathe the duality of Ireland today, enhanced by the richness of an ancient society: constantly looking to the future whilst always honouring its past.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

115 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(115)

8 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Your products are terrific but delivery…

Your products are terrific but delivery instructions were ignored and so the parcel was sent to my home address instead of the designated one, and was left behind a pillar at the bottom of our garden and was soaked by the time my wife discovered it the following day. Very annoying and inexcusable.

20 de janeiro de 2023
logotipo da House of Lor

Resposta da House of Lor

Hi Derek thank you for your review. Apologies for the mix-up in shipping to you, I am afraid that was down to human error. With regard to the delivery we partner with the courier companies FedEx and UPS for our shipping, unfortunately, the positioning of the package at the end of your garden was out of our hands. Thankfully this is a rare occurrence. However, we did contact UPS to express our and your annoyance to them.

Avaliado com 3 de um total de 5 estrelas

I expressed some urgency in delivery…

I expressed some urgency in delivery before I purchased but was not warned that the shipping would mean a long delay. Nevertheless, I am pleased with the item.

10 de janeiro de 2023
logotipo da House of Lor

Resposta da House of Lor

Hi Willie thank you for your review. Apologies for the delay in shipping to you. We partner with reputable courier companies FedEx and UPS for our shipping, unfortunately, delays at their end are out of our hands. Thankfully they are a rare occurrence. Very glad you were pleased with the Ninth Wave pendant when it arrived.

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service. Ordered the Claddagh band in a size not listed on the website. Placed order Thursday evening 22nd of December, ring was dispatched the next day and received the following Monday. It is a beautiful piece and have had so many compliments on how lovely it is. Highly recommend both the jewellery and the company. Will be ordering again in the future.

22 de dezembro de 2022
logotipo da House of Lor

Resposta da House of Lor

Hi Caroline thank you for the review. Delighted we were able to assist you.

Avaliado com 1 de um total de 5 estrelas

Order Never Fulfilled and No Communication

I placed an order on December 11th for some earrings for my wife. Everything seemed to be going fine... I received the package on December 16th, but all that was in it was a House of Lor catalog. I wrote customer service and they responded the next day, saying they'd escalated the issue and would try and get another package out to me on Monday. I've followed up three times since Monday and have heard nothing. On my last attempt to contact them I told them that if they didn't respond I would dispute the charge with my credit card company, which is what I've done. VERY disappointed.

16 de dezembro de 2022
logotipo da House of Lor

Resposta da House of Lor

Hi Matt we sent a new pair of earrings out to you on December 19th and understand they were delivered and signed for. If this is not the case please contact me at info@houseoflor.com. Kind regards Vicki

Avaliado com 5 de um total de 5 estrelas

Fantastic Service

My item went missing in the post. I rang House of Lor direct and Gary arrived out with a replacement ring. Excellent service, really nice man and company to deal with.

20 de dezembro de 2022
logotipo da House of Lor

Resposta da House of Lor

Thank you, Stephen. Always happy to help.

Avaliado com 5 de um total de 5 estrelas

Beautiful earrings and quick delivery

Extremely quick delivery. I ordered the earrings on Friday and they had arrived by Monday. They look lovely and the packaging is perfect as they are for a gift.

19 de dezembro de 2022
logotipo da House of Lor

Resposta da House of Lor

Hi Catherine many thanks for your review. It is very much appreciated by the team.

Avaliado com 5 de um total de 5 estrelas

Silver ring with rose gold accents.

A beautifully designed and crafted ring depicting the stone walls so emblematic of the West of Ireland. A genuine bargain too with a Black Friday discount of 50 percent. More than happy with this purchase. Would make a lovely unusual wedding ring.

27 de novembro de 2022
logotipo da House of Lor

Resposta da House of Lor

Hi Aine thank you for your review. Great idea for our OREON ring collection!

Avaliado com 5 de um total de 5 estrelas

Beautiful

The layout of the website is beautiful and easy to navigate. Order was managed succesfully and the packaging was pretty good.
Shipment was right on time, however ups left my parcel outside of my door without notice, anyone could have stolen my order and I'd be none the wiser!
As it was not the shop's fault I did not reduce rating, but just wanted to warn future costumers.

13 de dezembro de 2022
logotipo da House of Lor

Resposta da House of Lor

Hi Andrea thank you for your review. We contacted UPS in regard to your feedback to express our annoyance. The pressure of Christmas delivery schedules was offered by way of explanation and we were assured this would not happen again.

Avaliado com 2 de um total de 5 estrelas

I bought a pretty expensive piece from…

I bought a pretty expensive piece from this company. They day after I paid they sent a marketing email offering a free gift for expenditure half of what I paid. This should be offered on checkout. No answer to me email yet. No real tracking on delivery so just sort of arrived. Was in time. Box presentation and wrapping is lovely, but the piece DOESN'T fit in the box properly. All in all the experience has taken away from the quality of the piece I bought.

13 de dezembro de 2022
logotipo da House of Lor

Resposta da House of Lor

HI Ian we are very disappointed to hear about your experience with a House of Lor purchase. We emailed you from our HubSpot platform when you contacted us.
To: your email address provided
From:
House Of Lor info@houseoflor.com
Date:
Tue, Jan 3, 2023 4:13 PM
Subject:
Form submission on 03/01/2023

Avaliado com 5 de um total de 5 estrelas

House of Lor 5 star service

House of Lor excellent service from Ireland all the way to Canada ! I had a few questions about the product and within a hour I had a reply and all questions answered
Had product within 4 days !!
Will definitely be back again
5 star service

9 de dezembro de 2022
logotipo da House of Lor

Resposta da House of Lor

Hi John thanks for the review we are chuffed.

Avaliado com 5 de um total de 5 estrelas

Fast shipping

Fast shipping. Beautiful pieces

24 de novembro de 2022
logotipo da House of Lor

Resposta da House of Lor

Thank you for the review, Alison. Happy to oblige.

Avaliado com 5 de um total de 5 estrelas

Rendering House of Lor

It has been a long time since I have purchased house of Lor jewellery and sadly I had forgotten how beautiful it was so when a rival jewelers let me down I remembered
you and was very pleased with my purchases.
Thank You.

25 de novembro de 2022
logotipo da House of Lor

Resposta da House of Lor

Hi Alan delighted we were able to help.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, prompt delivery, dealt with my queries promptly, beautiful ring. Would definitely recommend.

30 de novembro de 2022
logotipo da House of Lor

Resposta da House of Lor

Hi Paula thanks for the great review, great to get such positive feedback.

Avaliado com 5 de um total de 5 estrelas

3 shamrock necklace

I absolutely love my 3 shamrock necklace. I've never seen a style like this before. One shamrock is rose gold. I have 1 girl & 2 boys, so this is symbolic for me. Fast shipping.

11 de novembro de 2022
logotipo da House of Lor

Resposta da House of Lor

Hi Jamie thank you for such a lovely review.

Avaliado com 1 de um total de 5 estrelas

Celtic cross not as advertised

I purchased a Celtic cross from House of Lor because of the design, which on their website advertised from a photograph, showing the centre section was Irish gold. I noticed it wasn’t gold and more like silver. They told me to return it to an address they mentioned. I paid £13.30 to return the item via international, tracked and signed for on receipt of delivery. Numerous attempts were made to deliver the item. Meanwhile, no communication whatsoever. And now the item has been returned to me due in the same packaging therefore, the issue is the same, I have a Celtic cross which is not designed as per the description and photograph on their website. And I’m £13.30 out of pocket after paying for the appropriate postage.

4 de novembro de 2022
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