Housing Hand Avaliações 

Housing Hand provides a crucial service to foreign students who do not have a UK guarantor as almost all student residences ask for UK guarantors. Additionally, their team is very kind and helpful (mostly through phone calls) and provide immediate assistance with any enquiries. I highly recommend this service for non-UK students.

My Willen House booking was cancelled under Prestige Student Living’s No Place No Pay policy on 14 August 2026, before the tenancy was due to start on 12 September. I never moved into the property.

I submitted a refund request to Housing Hand around 16 August. My dedicated account manager asked why I had opened a Percy ticket, and I explained the situation in detail. I then received no substantive follow-up from her.

Housing Hand needs my landlord to provide confirmation so that they can process the refund procedures. But on 27 August, the landlord told me it had sent twice and no response. I have repeatedly followed up with my account manager, the refunds team and other available contact channels, including another email on 5 September. I still have no idea abut the things that are going on, and without any explanation for it.

Despite this, I have received an email congratulating me on moving in. Seriously ?

I have also sent a formal complaint to your refunds and customer service teams, with my full name, registered email address and application reference. Please locate that email and respond to me directly.

I have been attempting to contact the company for weeks regarding a contract re-sign, but nobody has emailed me back or called me regarding this matter. This is extremely frustrating and I would not recommend this company.

Housing Hand delayed my guarantor for an apartment in Newcastle, then refused to reimburse emergency hotel costs.

On July 2026 I received a Guarantor Passport confirming ID verification had passed and I was pre-approved. After that the process still stalled for weeks.

The letting agent chased repeatedly and confirmed in writing that the tenancy/guarantor agreement was sent on 22 July and viewed on 28 July but remained unsigned, the wrong agent had been contacted, and keys would not normally be released until signature.

On 29 July, after prior approval, I was asked to re-upload ID, it seems an excuse for their delay in order to set me up and then they can use this as an excuse for my delay. On 31 July a £98 subscription was taken while still unsigned.

My previous tenancy ended 31 July so I had to book before signature:
31 Jul-1 Aug £61.99, 1-2 Aug £100.22 non-refundable, 2-3 Aug £38.49. Total £200.70.
Completion came around 14:20 same day, after bookings. Formal complaint refused on ID grounds with Monday move-in blamed on agent.

That ignores prior approval, unsigned agreement after viewing, and spend forced on deadline day. Invoices and completion record held. Pursuing advice and money claim. Do not rely on this service, please change another one.

Initially everything about the application process was going well for our HMO house of 5 until we had someone drop out of our tenancy. For the meantime I had to update how much rent I would pay per month to a higher amount (£812.50 per person) which has now gone back to the normal amount of £650 per person as we found a replacement before out tenancy even started in August.
Housing hand have yet to update my rent per month to the correct lower amount meaning I am paying them the higher rate for their subscription even though my rent doesn't fall into this category (Student paying £751 - £1,000 pcm in rent) as clearly £650 is less than £751.
Despite numerous of attempts to inform Housing Hand via calls and emails and even my letting agency also informing them about the real rent price I keep getting passed around without resolution. It has now been 2 months of overpayment with no end in sight.

I hope this review gears them in the right area to resolve this. It's such a shame as I would've recommended them before but after this experience I don't think I would anymore until my issue gets resolved

I submitted every single required document well in advance, yet there has been absolutely no progress. My move-in date has already passed, and my documents still haven’t even been reviewed, let alone approved. To make matters worse, they have completely ignored my emails.

I paid nearly £800 for this service. While I understand this is a peak season, it is completely unacceptable to leave a tenant stranded with zero communication past their move-in date. I am extremely disappointed and stressed by this total lack of responsibility.

Terrible customer service. I submitted all the necessary documents, even paid the onboarding fee. Before my application was even completed, they took the first monthly payment but then went silent about my application. My application remained at 80% completion for more than a week, waiting for them to review and accept/reject my documents. I am an international student so I was homeless for days while waiting for this process so I could move into my accommodation. If you’re an international student, please don’t bother!!! Find another guarantor service. The agent (Jennifer) would only respond to emails at 10 PM on Thursdays ONLY and so my application remained stuck in one place with very little progress. I called, emailed, sent WhatsApp texts, talked to the AI chatbot for days, I got no response. But they’re only efficient when it comes to taking my money!

You are never clear on the prices, yo change them whenever you want to, also when I needed to be approved to get in my residence you never answered calls, mails or what’s app

I paid for their 'guarantor passport service through my account — after submitting my ID and going through their verification process I was advised that it would take 24hrs to confirm, I never recieved any confirmation or any follow up since. I've sent a few emails with no response. The only emails I receive from them are through a system saying to complete my profile — that's what I did but didn't receive the service I paid for.

*Edit re their response - I already provided my name, email address, and telephone number associated with my housing hand account.

Very frustrating customer service. They do not reply to email or calls, spent ages chasing up with no help…chasing my own tail

Terrible customer service, AI chatbot and phone line are practically useless for genuine advice, just redirects you to cancel your application through your dashboard which I did this several times to absolutely zero response. Also emailed all of their available emails to no response. Continuously keep trying to charge me despite my application being incomplete. Just ignores my requests to cancel my application and keeps trying to get money out of me even though I have continuously stated I no longer need to use this service. I am leaving this review as a last resort as this has been incredibly frustrating.

Genuinely they don’t exist. It was fine when I was paying hundreds each month but as soon as I got into an unfortunate circumstance which I required what I pay for, on one month. They do nothing, I spent an entire month trying to contact them about it in which they ignored and didn’t respond. It eventually got to near two months in where I found out they ignored my Agency too.
Then on top of that, when I had to deal with the issue myself despite paying their service, they tried to act like they’d done their part and are trying to charge me despite not giving their service. In which my agency confirmed.

If you need a guarantor then sure but if you end up in complications, just know they’re utterly useless. Even then, with their prices, the service they provide is shocking and they act as if their service comes above your rent payments.

Hello,

I am contacting you urgently regarding my guarantor agreement for my accommodation at Iconic The Glassworks, Leeds.

Iconic has informed me that they are waiting for Housing Hand to complete their side of the contract so that the accommodation contract can be countersigned.

I will be arriving in the UK on Thursday, 10 September, and I urgently need confirmation that everything will be completed before my arrival, as I need to move into my accommodation.

Could you please check the status of my application and complete any outstanding requirements as soon as possible?

Please let me know immediately if you require anything further from me.

Thank you very much for your urgent assistance.

Kind regards,
Faisal Riza Nugroho

This company via the Percy AI Assitant told me very clearly (evidence available ) that they may be able to help me even though I clearly told them that I did not have a co-signer.

On this evidence I paid the 20 GBP onboarding fee.

However, after contacting my contact I was told that this was not posssible and that i did in fact need a co-signer.

So they deliberatly mis-led me into paying for a service which they could not provide.

In my opinion this is simply fraud.

I asked them to refund by close of business yesterday but no money has been repaid.

FRom Percy AI on Housing Hand
Percy

That’s okay, Andy. If you don’t have a co-signer, we may still be able to help. We at Housing Hand stand as a guarantor service for eligible tenants, so not having a co-signer doesn’t automatically stop you renting.
If you want, I can explain how it works or help you get a quote based on your rent.

Very good experience

Overall good service. Yusuf helped me during my application and made the experience very easy.

The first person responsible for my application was not the best, she’d take forever to reply, approve parts of the application without actually viewing them in details. However the other woman, Priyanka Paun was amazing, she would respond as soon as she can, so polite every time I was worried. Overall amazing service.

Extremely unorganised and sometimes rude. First time using them was good and quick , this second time the application has taken over a month and now is past due my moving in date. Only reason I stick is lack of other options

Despite weeks of notice and constant attempts to follow up without response, they remain trying to charge me after my tenancy has ended. My letting agent confirmed to their 'refunds team' that they are no longer liable for the tenancy, but absolutely nothing has happened despite my follow ups.

I remain receiving attempts to take the payment, emails threatening legal action, and have had next-of-kin contacted, simply because they are digging in their heels.

Avoid and save yourself from stress.

For one freaking year, I paid £54 each month for their guarantor service. Then when it was time to cancel the subscription, they made it so difficult that it feels outrageous. There is an option in the portal to cancel but it does nothing. Your letting agency have to email them but even after they email, the didn't cancel the subscription and kept trying to charge me every week.

For 1 year I paid on time, no missed payments. And still I got this. They are just blood thirsty hounds want to suck all your blood.

This is like a one way path. You can subscribe but you can't cancel it. They want you to pay till the day you die.