Hoverboardpro Avaliações 

245
•
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I am still waiting over a week later for my order after buying something that stated next day delivery - no one is getting back to to explain where my order is or offer me a solution! Be aware!

Avaliado com 1 de um total de 5 estrelas

Bought five days ago with next day delivery. Utterly appalling. Lied multiple times about "DPD have it and lost but i don't have the tracking" / "it's stuck in customs". Phone number eventually got t... Ver mais

Avaliado com 4 de um total de 5 estrelas

Ordered the kids hoverboard and kart with their birthday money. One arrived with broken seat, not sellers fault. One week later replacement seat arrived and one day after using hoverboard is stopped w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fast and prompt delivery. Hoverboard with gokart attachment came separately, could come same day though, was only 1 day difference. The hoverboard and ground bit too close to each other, could be the... Ver mais

Detalhes da empresa

  1. Loja de Eletrônicos

Escrito pela empresa

We bring you high quality hoverboard in the united kingdom with CE approved Charger, Uk based customer service, We also offer next day delivery to UK MAINLAND


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

245 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,5

Todas as avaliações

(245)

13 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Avoid avoid avoid I’ve never gone…

Avoid avoid avoid I’ve never gone through something like this at all! Ordered a hover board for my daughter for Christmas received tracking etc and got delivered part of my order and not the rest rang dpd and they said the seller hadn’t sent anything else so got in touch with this company all I got was shouting on the phone I asked not to be shouted or spoken to in that matter as all I’m asking is where is it I was spoken to horrendously and they tried to pass the blame onto dpd then was told to wait a couple hours for a phone call to not receive a phone call and round 6hrs had gone by, my calls were rejected I then had to email to be fobbed off again! I was utterly shocked at the professionalism and utterly disgusted at the way they treat their customers with hostility I will not be using them again! Any future buyers I would avoid at all costs!

9 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

0 stars if I could this is a scammer…

0 stars if I could this is a scammer reading through other reviews in regards to lying about DPD etc I’ve had the exact same experience so glad I paid through PayPal so I’m covered for a refund

6 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid at all costs

Bought five days ago with next day delivery. Utterly appalling. Lied multiple times about "DPD have it and lost but i don't have the tracking" / "it's stuck in customs". Phone number eventually got through and he had a mega confused story on what was going on.
I eventually claimed through Paypal for a refund. I suspect a dropshipper masquerading as something else. Dreadful.

3 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

THANK ME LATER

Start to finish absolute nightmare.

Dropshipper, site address is a house in Manchester, doesn't have stock, orders from other company's.

Ordered an item, didn't receive an invoice, chased for two days so I cancelled the item, i received the invoice at 1:49 in the morning on the third day.

Contacted the person again to make sure it was cancelled and asked when I'd get my refund, I was told 3-5 days.

On the 4th day I received an email from DPD telling me my parcel is on its way, contacted this person again asking why and to cancel the delivery, I was told not to accept the parcel which I couldn't as I wasn't going to be home, it was delivered to a neighbour.

Contacted the person again asking where to return this to as it had come from a company in London, I had to pay to return it back to this other company.

I checked trustpilot before buying from this site but there is a company, real one, shop etc with the same name apart from a hyphen between hoverboard and pro (hoverboard-pro) with good review, so went and bought the item, scrolled the the reviews later in the week and seen a review about another hoverboardpro site, checked the reviews realised I bought from this site, checked the reviews from the person I bought if from and bad reviews from this year, alot of bad reviews.

Paid through PayPal so went through the resolution centre to get my refund, by the looks of some reviews if I hadn't went through PayPal I doubt I would have got my money back.

21 de outubro de 2023
Avaliado com 1 de um total de 5 estrelas

Avoid

Avoid. Avoid. Avoid. Bought a replacement battery which didn't fit. Returned the item and not received a refund even though the explained they would.

23 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bought a hummer hoverboard for my son…

Bought a hummer hoverboard for my son birthday outer box damaged inner box was damaged it looked like a return item would have liked a replacement from company but only had 1 email from them asking to take pictures of box not had anything back from them will not recommend this company. Always check reviews on company's now Mr Rawson

28 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Numerous Issues

No response to voicemail messages, emails, only Facebook chat that went round in circles with them paying no attention to what was being said.
Was very confused to hear this morning that Hoverboardpro is a different company from Hoverboard-pro (with a hyphen). I accidentally phoned the other company (at least someone answered) and it came to light that I was phoning the wrong one. It was very confusing. They told me the latter has a legal case against the former for stealing their name. Not sure of the truth of it all but do your research before buying.
The hoverboard I bought went completely out of control and injured my foot. Luckily my grandson wasn’t injured but it was a close thing. Only purchased in May this year. Just trying to get a resolution but this company is being really awkward. Take you round and round in circles and paid no attention to what was being said in a Facebook chat. Never again. I know I’m not the only one with issues but since I paid with PayPal I might have protection against this company. Will be interesting to see if they respond to my emails. Not sure if they even monitor the only account I could find. It really isn’t good and takes up so much time.

18 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Whatever you do DO NOT buy from this…

Whatever you do DO NOT buy from this company they are scammers the scooter I bought was not as advertised on the box it wasn't even a British version the REAL!!! Hoverboard-pro has a hyphen as show in this message I also called the REAL!!! company and straight away they confirmed this company isn't legit please avoid these scam artists

10 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shocking company

Shocking company. Stay clear and do not order.
I never received my order asked for a refund as they kept saying would be delivered next day never was. Lie after lie saying they contacted the delivery company but yet when I reached out to them they had herd nothing from hoverboardpro. Absolutely shocking still waiting for my money back now after over 2 weeks. This is not how a company should treat a customer especially when I was patient at first considering my son never got to open this on his birthday but after them constantly lieing and still not having it sorted is a joke. Still am currently waiting which I think personally is appalling.

15 de maio de 2023
Avaliado com 1 de um total de 5 estrelas

the worst customer service ever

the worst customer service ever - i have tried on several occasions to return the batter as it was not the correct one - managed to speak to someone once and get an email address - sent an email no reply and cant get through on the phone. i have a very unhappy 8 year old!

24 de abril de 2023
Avaliado com 1 de um total de 5 estrelas

Do not buy from this company

Do not buy from this company. Hoverboard stopped working, they said they were going to provide details of how to return under warranty and they are just ignoring messages. Will be taking them to small claims court next.

11 de maio de 2023
Avaliação não solicitada

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