Hoxton Gal Avaliações 

171
•
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

No refund despite proof of tracking! Absolute scam. I ordered an item from Debenhams that was supplied by this company. I returned it because it didn't fit and sent them screenshots of both the posta... Ver mais

Avaliado com 5 de um total de 5 estrelas

I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Hi, this product was sent back as the colour was not right, I have sent several E-mail with proof if posting but I keep getting failed E-mail doesn't exist, I bought through Debenhams who haven... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

171 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 32% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(171)

36 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Great customer service

Great customer service.
I have a couple of items which are great quality, however I returned a recent purchase as they didn't suit me. There was an issue with the refund which was corrected immediately with no hassle at all. Thank you

1 de fevereiro de 2022
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Francesca, You can always ask for help from our Customer Service Team to find your size. Because we are always here to help you, if you need us! :) Happy Future Shoppings! - Hoxton Gal Team

Avaliado com 4 de um total de 5 estrelas

The quality of the products is amazing…

The quality of the products is amazing however I couldn't find the right size for me -shame! Great customer service though, thank you HoxtonGal!

21 de janeiro de 2022
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Gokce, We are very glad that you were satisfied with our service. You can always ask for help from our Customer Experience Team to find the right size for yourself. Thank you for choosing us! :) - Hoxton Gal Team

Avaliado com 5 de um total de 5 estrelas

Great experience all round

Great experience all round, loved the designs, quality and easy ordering & delivery of the clothes I bought. Will definitely be using again!

14 de janeiro de 2022
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Rebecca, Thanks so much! Happy future shopping! :) - Hoxton Gal Team

Avaliado com 5 de um total de 5 estrelas

I absolutely love my Hoxtongal pieces

I absolutely love my Hoxtongal pieces, fit perfectly and delivery was superb! A great affordable brand with lots of fashionable items on offer xx

8 de janeiro de 2022
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Caroline, This is lovely to read! Thanks so much for taking the time to leave this review! -Hoxton Gal Team

Avaliado com 5 de um total de 5 estrelas

Good products

I'm very happy with the purchase from this company, really like the design and quality.

5 de janeiro de 2022
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Aleksandra, thank you so much! We really do love to hear your feedback! <3 - Hoxton Gal Team

Avaliado com 5 de um total de 5 estrelas

Great company!

Thank you for your excellent products and attentive customer service.
I love the flow of the shirt as it goes from office to casual dress easily.

5 de janeiro de 2022
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Yvonne, thank you for your lovely review! This is so nice to read! <3 - Hoxton Gal Team

Avaliado com 5 de um total de 5 estrelas

Perfect quality with best price value

I haven't seen this quality for long time. The dress that I had has perfect fit. Also, I've emailed them about dress for other colours. I've received quick respond and i was very helpful act I had. Thanks Hoxton Team. Xx

5 de janeiro de 2022
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Bilge, thank you for taking the time to review! So pleased you love your dress! :) - Hoxton Gal Team

Avaliado com 1 de um total de 5 estrelas

Very bad no any communication

Very bad no any communication, waiting for my order 12 days now, no any answer back to my email for last 4 days .if you search online no phone number or any other communication apart email which they stop responding .
Avoid

20 de dezembro de 2021
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal


Hi Elvira!
We are so sorry for your negative experience. Our orders are shipping from warehouse within 48 hours, but sometimes parcels may arrive late due to a slowdown in cargo services. We haven't found an order by this name, we would like to help you if you can send us an email. Please, send an e-mail to us that includes your full name&order number. Your satisfaction is highly important to us.
orders@glrfashion.com
Thanks, Hoxton Gal

Avaliado com 5 de um total de 5 estrelas

Great quality, good service…

I am really pleased with this beautiful top. Fits really well, and the material feels and hangs really nice. Reasonably quick postage. Thanks.

30 de novembro de 2021
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Semra, Thanks so much! Your feedback is so important to us! -Hoxton Gal Team

Avaliado com 1 de um total de 5 estrelas

I really wouldn’t trust this brand

I really wouldn’t trust this brand.

Wouldn’t accept my return as apprently it was returned with makeup on… I don’t wear make up 🤔

I know we are all falling on hard times at the moment small businesses but to cheat customers out of returns with fake excuses is low.

Avoid unless you’re sure you’ll keep the item!

22 de novembro de 2021
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Sinead,
As the Hoxton Gal team, we are recording all rejected refund requests. Your purchase made through SilkFred.com was returned to us with a stained and intense perfume smell. We do not take back stained products because we care about the health of our customer. If you contact with us via orders@glrfashion.com, we can share the picture of the product and also ship it back to you. Have a nice day!
Thanks
Hoxton Gal Team

Avaliado com 1 de um total de 5 estrelas

Poor Quality, Poor Customer Service

Disappointed to say that I purchased a Hoxton Gal shirt dress and after wearing only once, both cuffs detached from the sleeves due to faulty stitching. I was advised that Hoxton Gal would not take any action as the item had been purchased 3 months ago.
Had I known that the lifespan of a Hoxton Gal garment, costing £45, is one wear only before it quite literally falls apart, I would not have purchased. Very poor quality and equally poor customer service.

25 de outubro de 2021
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi,
The satisfaction of our customers is highly important to us. We are sorry for the negative experience you had. If you contact us via orders@glrfashion.com, we will be happy to help you.

Have a nice day,
Hoxton Gal Team

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

They were really nice throughout the whole process. Unfortunately I had to return my order bc I picked the wrong size 😿 they were genuinely very helpful though when wanted to return the item and they refunded my money even before I realized it.

10 de agosto de 2021
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Nursen, Thanks so much! We are always here to help if you need us! -Hoxton Gal Team

Avaliado com 5 de um total de 5 estrelas

Lovely styles and great fits

Lovely styles and great fits! Really happy with the quality and quick delivery service.

7 de agosto de 2021
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Sevilay, This is lovely to read! Thanks so much for taking the time to leave this review! -Hoxton Gal Team

Avaliado com 5 de um total de 5 estrelas

Great quality and customer service!

Have ordered from Hoxton Gal a few times now and have always been so pleased with quality and customer service! Very stylish

6 de agosto de 2021
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Beste, This is nice! Your feedback is so important to us! -Hoxton Gal Team

Avaliado com 5 de um total de 5 estrelas

I love hoxton gal

I love hoxton gal! Very good quality and excellent customer service. They have so many choices and prices are very reasonable. I’ll definitely shop again.

6 de agosto de 2021
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Sevay, Thanks so much! Happy future shopping! -Hoxton Gal Team

Avaliado com 5 de um total de 5 estrelas

Great quality and customer services

Great quality and customer services. I bought like 5 pieces and I’m in love with every single one of them. I also recommended it to all my friends and they are really pleased too. I’ll definitely shop again.

6 de agosto de 2021
Avaliação não solicitada
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi Nazli, This is great! Thank you for taking the time to leave a review! -Hoxton Gal Team

Avaliado com 5 de um total de 5 estrelas

Good experience with customer services

Good experience with customer services. Paid via PayPal and for some reason my house number was missed off my details. Received an email from Hoxtongal and after my reply my item was immediately dispatched.
Trousers very comfortable.

4 de agosto de 2021
logotipo da Hoxton Gal

Resposta da Hoxton Gal

Hi, Thanks so much! Your feedback is so important to us! -Hoxton Gal Team

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