HP Avaliações 86

The printer we bought had a lot of issues, even as new the technical issues and quality issues were too many. The worst was that you have to pay subscription to use the ink and even pages you can print are restricted, even if you have ink! Absolute scam from HP.

Shocking, chat bot that cannot detect a thing, then long waits on the phone with a message “thank you for your patient” no queue number nothing. Tells you all to need to know about what they think of customer service, avoid

HP LaserJet M110w is an absolute rubbish, as it is the overall support you get with it. Don't buy HP unless you want to waste time and money. I would never recommend it to anyone.

Bought a new Omen laptop from HP. Everything seemed to work fine to start with until I needed to print something.

The Chatbot just goes round in circles, the HP support page provides no easy way to get support and the call centre staff insist on putting me through to the printer team (the line disconnects when they do) as they think it is a printer issue, even though the printer works perfectly from my Dell laptop, iPad and phone.

HP support is an absolute joke. If you buy anything from HP expect no support at all. Really disappointed.

Have an active HP 3 year Care Pack with my printer and have had to use it just 4 months after purchase as the print quality is so poor even after multiple alignments and cleaning cycles. Logged a call and the whole process was lengthy stressful and completely pointless. Contact centre staff don't listen to information and just follow a script asking you to check things which are clearly completely unrelated to the issue

I am giving one star as the system will not go lower. After arriving later and paying for fast delivery, the wrong parts delivered. 2 months later and correct valves arrive. And yes the saga continues, Dead on arrival and after proving and video sent told I would have to return at my cost. Lied to and told they no longer stock valve motor.
So I have no working part,no refund but the loss of month's is the worst. Use this company at your own risk.

Printer stopped working mid-print and there is no support to fix. Online support is so poor, every option online leads you to a dead end. Awful.

Clueless and DGAF
Working in partnership with DPD to makes my life as stressful as possible. They sent ink out for me as as soon as I saw it was with DPD my heart sunk as I waited for my heart rate to rise. I’d have felt more confident and safer using sticky tape and having a rabid badger turn up at my door. After two attempts from DPD I had to call HP who said a refund could be up to 8 days after they relieve back the parcel. A TECHNOLOGY company couldn’t do it sooner. So if you need something they sell look to see if Argos sell it and get it from there. Even if you have to drive 50 miles it’s more reliable to do it yourself.

If I could give less I would. Awful products. New printer. Never keeps wi fi connection. Constantly needs to be in set up mode. Even HP customer service don’t know why. But will not replace it. £70 down the drain. Avoid this awful company. Terrible products even worse customer service.

If only there was zero rating I would give it. Tried and tried to find a contact number to talk to a human.
Whatever has happened to this company. It's almost like they hide behind technology so they don't get hassled. Never again!!

I have been in a long battle with HP instant ink regarding a unpaid subscription that I paid for twice and they say I need to clear the outstanding. I did pay twice. They suspended my account twice after paying which gets you into a payment loop where they manage to get more mo ey out of you. Disgusting service and never investing in hp ever again.

HP Envy 360. Bios chip fried 3 months after standard 1 year warranty expired. Piece of crap.

If i could throw this printer (HP Envy) at the CEO of HP, I would, hard.

Absolute con of a company trying to siphon every last penny, all for the sake of printing...

Will never, use their products again. Not even if they turntable, start a campaign against subscription style business practices and apologise for the rest of their days.

Absolute garbage printer (because of their business practices) and likely will be across all their tainted products now.

Vile company.

Subject: Request for assistance: Forwarding my formal complaint to HP UK
​Dear Team,
​Thank you for your response.
​I am writing to clarify that my previous feedback was directed towards HP (Hewlett-Packard). I was forced to seek help through your platform because HP's official website is designed like a maze. It is impossible to find a direct channel for complaints or feedback; their pages simply loop back to the beginning, leaving customers in a state of total frustration.
​I am at my wits' end. My brand-new HP LaserJet M140w printer is currently sitting in my home like a piece of useless scrap metal because of their mandatory cloud-login requirements and lack of support for non-WiFi environments.
​Since your organization provides a direct route for consumers to resolve issues with companies, I sincerely request that you use your professional channels to forward this complaint to the relevant department at HP UK for immediate follow-up.
​I look forward to your assistance in getting a response from HP.
​Best regards,
Ms Ho

I'm not sure I'd ever buy from HP ever again. There support is atrocious. I've now been passed from one department to another. I've been in the phone for 33 minutes and counting and now I've just been told I am going to be passed on to another department again. APPALLING SERVICE

This is probably the worst printer i have ever bought. Honestly, run away. This is anything but user friendly, cant connect to the wifi, cant scan without ink, cartridge full says its empty. I can not stress enough how little you need to think. DO NOT BUY IT

I purchased an expensive HP ProBook for my business directly from HP as I thought it would be better service than going through a third party. Boy, was I wrong and I wish I had read other complaints here. It arrived the next day with a mechanical fault. I reported this within two hours and requested a replacement.

Instead of a simple return and replacement, I was told a DOA (dead on arrival) claim had to be raised, taking 24 hours. I later learned a replacement would take 8–10 working days after they received the faulty laptop, which is unacceptable when you rely on it for work.

After the DOA was issued, I received no instructions. I called again and was told I should have received a returns label. I hadn’t. I was told to wait another 24 hours. Nothing arrived. Someone called me, and asked if I received the label - nope so they said they would make sure they would sort it out. Nothing happens.

By day four, I called again and was told a label would now take another 48 hours. Each time I call, I have to repeat the entire story, and no one seems to know what’s happening and every simple step for any other organisation takes days instead of minutes.

At this point, I no longer trust HP to manage a replacement. The post-purchase support has been non-existent, so I requested a full refund instead.

I’ve now been told a new refund claim must be raised, taking another 48 hours to process, plus up to 8 working days for the refund and this is still without any clear resolution on how I return the faulty laptop.

HP was quick to take my money, but was inadequate and difficult when issues arose. I spoke with multiple people and had to ask them and guide them on the next steps. Easily the worst customer service experience I’ve had with any technology company. I just want a full refund and a clear way to return this faulty machine now. This should be easy.

I will be taking this to Trading Standards.

£50 cash back promotion plus a separate 3 year warranty promotion. Spent hours trying to claim both promotions, especially the 3 year warrant. Spoke to HP agent on their WhatsApp page who obviously knew nothing about the promotion. After 1/2 hour and providing the serial number and invoice number and screen shots of the promotional offer he told me to contact the HP Store! Phoned HP and spoke to another agent who told me to contact technical support - who couldn't help. I have never known such a rigmarole to claim a promotional offer.

if you sign up to one of their plans you can forget using your printer ever again if you need to move. I moved from the UK to italy and have already talked to 2 people in the span of 2 years and NO ONE has managed to direct towards how I can change the printer region. So i can only print if I pay a plan- that sends ink to a UK address, and if I don't pay anymore the printer is useless.

My laptop, which I bought just a year ago, already has a battery that practically needs to be charged constantly because it drains very quickly and takes forever to charge. I plugged it in yesterday, and it charged all night, and in the morning it was only 65%. The warranty is no longer valid. This is a joke and a blatant scam.