HP Store UK Avaliações 

Ordered a laptop and separate charger because charger is not included. Laptop arrived; charger didn't. Their site has three chat portals, and you never know which one you're in. Bounced around multiple departments each time, having to give the exact same info to each representative. Was told several times, "Laptops do not come with chargers." I KNOW!! A month later, having been through customer services twice, charger is still not here, and they don't know where it is. Asked for a refund and requested email confirmation. Chat was ended; no confirmation email. Who knows if I will receive the refund? Terrible store. DO NOT USE.

I ordered a charger for my new laptop 10 days ago. I did not realise that the cheapskates at HP don't include one now. I know i should have purchased another LENOVO. My billing address and shipping address ARE BOTH THE SAME!!!. Some how between HP and DPD who are also as useless the parcel was sent to Guildford area which is 4 hours South of my home in North Derbyshire. I have contacted the HP Chat i have phoned 5 times on each contact they say it is sorted. Todsy was useless if we were able to talk to a UK HUMAN instead of Call Centre in most likely India things may be different. I have requested a refund but have been told two weeks. They were useless unhelpful and a waste of my time.
If someone from head has the gumption to contact me my order no is
GBP000097438.
10 days of being unable to contact sort is disgustingly bad.
Shocking poor customer service.
I am also returning my Laptop and the printer will be BROTHER PRODUCT.

They are the worst e-commerce site I have ever visited. Website shows inventory when you order it says there is no stock. On phone or chat agents will complete the order and after sometime it gets cancelled. Post sales is even worse where you just get passed on from service to sales to post sales and no one can figure out as they all use different systems apparently. It’s a joke and a joker company to deal with

If I could give zero stars, I would.

HP UK arranged for the collection of my defective printer, but the collection was missed. Their own email clearly stated that if collection was unsuccessful, I should take the printer to a UPS Access Point. I followed their instructions and dropped the printer off as advised.

However, HP failed to provide the required customs documentation, despite knowing that the printer needed to be shipped outside the UK. When I contacted customer support on the afternoon of Friday, 10 July 2026, I was assured that the documentation would be emailed to me on Monday, 13 July 2026.

It is now Wednesday, 15 July 2026, and I have still received no documentation, no update, and no response to multiple emails requesting assistance. The complete lack of communication and follow-through has been unacceptable.

The printer remains at the UPS Access Point where HP instructed me to leave it. I have done everything required of me as a customer. If HP still wants the printer returned, they can arrange for a driver to collect it directly from the UPS location.

I have now submitted a formal complaint regarding the handling of this case.

This experience has demonstrated a serious failure in HP's customer service and after-sales support. As a result, I will not be purchasing another HP product in the future, and that includes something as simple as printer paper.

They really aren't a very serious firm. It's practically impossible to request a tax invoice from them. There doesn't seem to be any email address you can actually contact—I've tried both the sales and post-sales addresses, but neither is monitored, and the live chat only provides product support.
To make matters worse, none of the orders I've placed appear under my account, even though we order workstations from them almost every month. It's honestly quite ridiculous.

Ordered a new printer from HP in April ( my 7th or 8th) over past few years....
There were 3 offers going with each purchase - I put in claim for each offer separately and received 2 of them successfully. Alas the third one never came, I contacted HP directly to ask when I'd be receiving the M&S voucher and after a few emails back and forward they now say they cant find it and tough as you're now time barred from re-submitting the voucher claim.....
Even their customer service is dire in led up to that with many emails giving required info multiple times - never again,, they've just lost a further order this month for 4 monitors, keyboards and mice - I'll just go to Amazon, much better & honest service

Over the past several months, HP has collected my laptop for repair on multiple occasions. Despite repeated repair attempts, the device has been returned each time with the exact unresolved fault. This ongoing failure to rectify the issue has led to lost working hours and massive frustration.
Equally disappointing has been the level of customer service. I purchased an HP Care Plan to ensure prompt when needed; however, it has proven to be a complete waste of money. On every call, I am required to repeat the same information and explain the same history, only to receive apologies without any meaningful resolution.
At this stage, HP has had ample opportunity to repair the laptop and has repeatedly failed to do so. Given the number of unsuccessful repair attempts, I believe it is entirely reasonable for HP to acknowledge that the device cannot be repaired to an acceptable standard and replace it with a new equivalent model.
As HP has been unable or unwilling to provide an effective solution through its standard support channels, I am now bringing this issue to Trustpilot in the hope that someone with the authority to address the problem will take ownership of my case and ensure it is resolved.
For reference, my case numbers are:
5159716947
5159663342
5159346765

Initially contacted HP through chat wanting advise on purchasing a laptop. I knew what I needed it to do but the advisor told me they couldnt provide anything in my budget. However after researching myself I found one on a deal that met my needs. I was unsure if it came with a charger so did an online chat and the sales person told me that no HP laptops came with chargers due to a EU law. They recommended a travel charger as it was small and light. When the laptop arrived it was poorly packaged but luckily it wasnt damaged inside. However the laptop did come with a charger and the additional travel charge I was told to buy was far bigger than the original. I am only giving one star because of the total lies I was told by the sales team.

Extremely disappointing experience with HP.

I purchased a computer directly from the official HP online store, but once the payment was made, it felt like customer service completely stopped caring. My order was split into two deliveries, and the second parcel containing the monitor arrived via DPD with the box already opened and the security tape cut. Due to concerns about the condition and safety of the product, I refused the delivery.

From that point onwards, dealing with HP customer service became an absolute nightmare. The staff were unhelpful, poorly trained, and showed no real interest in resolving the issue. Communication was extremely difficult, and it genuinely felt as though they were avoiding customer calls altogether.

I am still waiting for my refund, which is completely unacceptable. For a company of HP’s size and reputation, the level of after-sales support has been shocking.

I would strongly advise people to think twice before ordering directly from HP. Once they have your money, customer care appears to become a very low priority.

Acquired an HP Smart Tank 5100 series printer.
Never buy HP again.
Customer Service does not exist.
I spent dozens of hours connecting printer to my iMac using their "dedicated connection site - 123.hp.com" assuming it would be as easy as "123"! and eventually succeeded only to find it printed greyscale alone. No colour.
After 5 days I deleted the printer from iMac and used the iMac printer dialogue system located in its System Settings. This established connection with full colour capability within 30 seconds.
I was so foolish to trust HP - their systems guys do not know what they are doing.
Trust your computer device and not HP service

This is awful. customer service is terrible. I ordered 2 docks for my office. They didn't arrive. They told me it could take 30 working days to investigate. Won't speak to me or transfer me to a manager. They have basically stolen my money

I purchased an Omen 16 L desktop back in November last year. Since purchase I've experienced complete WiFi drop off under reasonably light use, but particularly video calls. This isn't a network issue, its a complete loss of function on the network card (no WiFi options show and the WiFi toggles itself off entirely). I've raised this regularly with HP since just after purchase, and they've had no support to offer other than driver and BIOS updates - and marked the case as resolved unilaterally. A quick search of HP's own user forums makes clear this is a notorious issue with the crappy Realtek 8852BE cards they're sticking in these things, but they are entirely unhelpful in suggesting any alternates you can install, or indeed in offering to replace the card. Avoid them like the plague.

I wish I'd read the reviews on here before I ordered my printer.
I ordered a printer on 22/1/26 and received a message from DPD to say it would be delivered the following morning. I changed the delivery date for 26/1/26, again to my home address, and received confirmation it would be delivered then. I checked the message again on 26/1 only to find that the printer had been delivered to a shop on the 23/1. I spent 3 days talking to HP "customer service" and eventually they'd find out what happened but this will take 28 days.. I also consulted Which to ask them what I could do. I emailed HP to complain and received an automated reply saying they'd look into my complaint.
For various reasons I am unable to collect the printer and don't feel that I should have to chase up something which isn't my fault and I didn't give them authority to do, especially when I've spent so much money with them.
The shop name on the delivery notice is incorrect making it more difficult for me to try and sort out. I went into the shop I thought it might be and they told me that DPD collected the printer today. I have no idea when this will be sorted out but I am going to email their CEO to see if it can be sorted out quickly.

I ordered one of the new HP Omen MAX 45L desktops in January

I checked before purchasing with sales that the ram was 6000MT/S, was told yes

Since arrival in mid January, I have spent the time endlessly troubleshooting, mostly alone, as the PC does not run at the advertised speeds

Once set to turbo mode to boost the ram to the advertised speed of 6000mt/s the next cold boot results in a recovery screen that requires a full BIOS reset

I purchased the 3 year on site care pack as part of the order

It explicitly states that you get within that 24/7 customer support

The reality is you have a virtual GPT that cannot answer basic questions or have whatsapp / telephone during business hours only

This meant that at one point I was asked to do a 4 hour troubleshoot test, but given no advice on what to do based on the results and to wait until Monday to hear back

While I have been offered a replacement, I have not had any apology, remorse or urgency throughout

I have not been told explicitly that the next PC will not have the same issue

I have paid nearly 4k, to have a PC and care pack that is essentially, false advertising

My first month owning this PC will have consisted of barely using it, troubleshooting alone, then having to send it back and wait an extended period to maybe, if I'm lucky, find out that it was a defect unit

Rather than what it looks like, HP overhyping their specs while hiding in the disclaimer the actual speed of ram

Companies make mistakes, but this is genuinely a horrendous company to put your trust in, there is nothing I can recommend about HP

I went into this knowing the HP Omen line had many scandals and that the Omen Max was supposed to address those, so like to think I am open minded

I'd prefer to give no stars. Ordered a laptop online over a month ago. It has never turned up at the parcel shop via HP DPD Delivery.

I have tried and tried to get HP to look into it. No help whatsoever. DPD equally as useless. I said OK just give me a full refund and I'll go elsewhere. Very flippant girl said she'd asked her supervisor to process the refund but I got the impression she was just trying to get me off the phone. I'm not confident she did anything at all.

Where do I go to get my money back?
Or at least someone to trace the item.

I wish I'd looked on here before purchasing from this company. Dreadful customer service. AVOID.

On the 15th of October 2025 I purchased an HP wireless keyboard and mouse combo on eBay.
I am only a home user, not a company, the letters on the keyboard were virtually worn off completely after LESS THAN TWO MONTHS USE.
For weeks now I have been sending this company messages via the eBay messaging system, they are pig ignorantly totally ignoring my messages

OMEN MAX Gaming Laptop 16-ah0009na

Purchased this premium gaming laptop priced at £2999. I expected the best of the best. I originally ordered this product for my son at the start of December. This was going to be an early Christmas present. This premium laptop arrived with a quarter of the screen in total darkness because it wasn’t constructed properly. They simply said, return it and we will send you a new one.

Begrudgingly, I did and they’ve sent me the white version of the Omen 16. EVERYTIME you run a game, the laptop becomes unresponsive and the keyboard freezes. I’ve researched this and it’s a very common problem with this model. DO NOT BUY AN OMEN 16 FROM HP.

Their post sales team are disgustingly bad. For a month now I’ve requested a call back from a manager or above and received an incompetent 16 year old each time who contradicts everything the previous employee has said.

This has been the worst customer buying experience I’ve ever face. All they’ve offered a call with tech support who confirmed the second laptop has also had the hardware incorrectly installed. DO NOT WASTE YOUR TIME AND MONEY over this. Our big Christmas surprise was ruined by this god awful company and to top it off, they genuinely DO NOT CARE about customer service. Buy an Alienware or a Lenovo if you want a serious product. Avoid these con artists

Absolutely shocking customer service. Bought my daughter a laptop 4 months ago. The touch pad has stopped working. She is a Law student with online exams in one week. HP will not replace it but are insisting on us returning the laptop to them for a repair which will take up to 15 working days. How is it ok to treat customers like this??

Disgusting After Sales Service!!!!
I purchased a laptop less than a month ago that has FAILED already and needs to be replaced and I purchased priority warranty and service pack that has an SLA of 1 day but they won't pick up the computer for 1 week and say 5-8 business days for a replacement.

I am an IT Consultant left with a computer and will be claiming a large amount of compensation as even their UK director ignores my emails for help after I called every number and emailed every contact I can find and NO-ONE is helping me escalate this matter.

Spent nearly £500 on a laptop. All I've received is a tracking photo of a parcel next to someone's foot

I complained, they replied they've 'conducted an empty box enquiry ' and the box wasn't empty.
I want to know where they have delivered the box. Cretins.