HPC Laser Avaliações 

213
O TrustScore é 5 de um total de 5

4,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We purchased our HPC laser in 2010 for Rishworth Schools DT dept, so it is used heavily but sporadically, and she’s still going strong. We have an annual service and have updated features on the machi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service from HPC, recently had an issue with a laser cutter bought from them a couple of years ago, turned out to be a user error & solved over the phone in 10 minutes. Known other suppliers ta... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used HPC laser for buying my machine, servicing and technical support since 2017. The guys are so helpful, in person and on the phone. Even when faced with very non technical language from me... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Gareth, our engineer turned up promptly, took time to understand our needs as a School, Serviced our recently acquired second hand laser printer, replaced some bits and then trained myself and my coll... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Equipamentos para Laser
  2. Loja de Produtos em Acrílico
  3. Fornecedor de Equipamentos
  4. Fornecedor de maquinário de metal
  5. Fornecedor de compensados

Escrito pela empresa

HPC Laser supplies quality CO2 and Fibre Laser Cutting and Engraving Systems and CNC routers at competitive prices. Used extensively by industry, education, and home-users, our machines are compatible with all key design software packages including Corel Draw, Autocad, Adobe Illustrator, 2D Design and many more. Our wide range of machines provide options for cutting and engraving a variety of materials, from wood, card, plastics and paper, to metal, glass, leather, foam and fabric. We pride ourselves on our industry-leading after sales service, and our lifetime technical support and assistance for our customers means we are here when you need us. We're 'local'! Based in West Yorkshire, all our machines are built and tested here in the UK, and our friendly and knowledgeable technical support team are easily contactable and readily available to help you. No call centres, no time differences, no issues! From a small machine for personal use or crafting in your garage, to Fiber laser cutting machines that are the ultimate in high power, precision cutting devices for metals, our range is extensive. HPC Laser Ltd. are extremely competitively priced, and we offer customised and tailored solutions upon request. With a team of highly experienced nationwide engineers we are on hand to assist when we’re needed. Unsure where to start or what machine type you'd require? Feel free to contact us for an informal chat - we're happy to talk you through it, give advice and guidance, and provide you with a quotation.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

213 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(213)

23 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Needed to get an old machine running…

Needed to get an old machine running and with the assistance of a very helpful Jonathon we were soon back up and running and the emails were answered in minutes not days. Great after service thanks

17 de abril de 2023
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Thank you very much, Rick! We are delighted that you're happy with the assistance that Jonathan provided.

Best Regards
Team HPC

Avaliado com 5 de um total de 5 estrelas

Fantastic service, lightning fast delivery!

I placed my order by phone and the customer service was first class. My order arrived the very next day. Order without hesitation, 5 stars - thanks guys!

16 de março de 2023
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hi Kate,

Thank you so much for taking the time to write this wonderful review for us - we very much appreciate it.

I will certainly ensure that your kind words are passed on to Tom who handled your call.

Thanks once again!

Team HPC

Avaliado com 5 de um total de 5 estrelas

Highly recommended service.

We personalise hand made leather bags in Leicester and our laser engraving machine is always in use. It went down on Tuesday and we contacted HPC who sent an engineer out the following day. Chris reset the machine and went above and beyond to get us going again.

It's so seldom that you see such dedication to servicing and I can't recommend highly enough how appreciative I am for what they've done. It's saved us a lot of money from cancellations.

We've bought three machines from HPC over the years and they always offer a huge amount of support.

25 de janeiro de 2023
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hi Brian,

Thank you so much for your glowing review. It means the world to us when our customers take time out of their day to do this!

So glad we were able to get you up and running again in record time to enable you to continue engraving your beautiful leather bags with minimal downtime.

Many thanks

Team HPC

Avaliado com 5 de um total de 5 estrelas

HPC LS3060 laser

Have recently purchased a LS3060 laser from HPC excellent service throughout. Went to their head office in Halifax to view their lasers and get advice everyone was more than helpful throughout. Although I had problem setting up the laser their customer service was excellent. If you are looking for a laser look no further EXCELLENT SERVICE AND AFTER SALES SERVICE.

1 de novembro de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hi Alan,

Thanks so much for your kind comments regarding the after sales service we provided you with - We're really pleased that you found our advice and guidance helpful.

Please don't hesitate to contact us should you require any further assistance.

Best Regards

HPC HQ

Avaliado com 5 de um total de 5 estrelas

I've nothing but praise for HPC LASER.

I've nothing but praise for HPC LASER.

Our laser is integral to our business. We cannot afford to have to wait for repairs or maintenance.

Hpc are UK based and travel UK wide to install and maintain their machines. We're assured they hold stock of all the parts needed for both maintenance and repair.

We have contacted their technical department twice now for assistance operating the machine and recently had a warranty repair completed within two days. We like to support British brands because traditionally, British service has always been the best in the world. Elsewhere it is not what it used to be, however it is still there at HPC!! Keep up the good work!!

11 de janeiro de 2023
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hi Laura,

We're so grateful to receive this review, and we're happy we were able to get your machine up and running quickly for you. We understand just how crucial it is for businesses to have as little down time as possible, so prompt service is one of the things we pride ourselves on.

We're big believers in good ol' fashioned British customer service so we're delighted to be seen as advocates of this.

Thank you once again.

Team HPC

Avaliado com 5 de um total de 5 estrelas

1st Class Supplier

I chose to buy a Aeon Mira 5 from HPCLASERS as a direct result of reading customer reviews.

I can absolutely recommend them for their friendly, professional and in my view outstanding customer service.

If you need a laser then look no further, you won't be disappointed.

8 de dezembro de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hi Paul,

Thank you for supporting us with this excellent review.

It means the world to us when our customers take the time to do this, and we are delighted that you're happy with your new Mira 5 machine.

Wishing you many happy years of 'making'!

Team HPC

Avaliado com 5 de um total de 5 estrelas

Fantastic dont go anywhere else!!!

Used this company before and they are superb - this is our second laser cutter. anytime we call even after 4 years they still give us support and advice for free. machines are rigid and great quality and bloody good value. Paul Evans Director Grangeprint.com Ltd

7 de dezembro de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hello Paul,

Thanks for leaving such a great review for us. When we say we offer lifetime email and telephone technical support with a purchase of an HPC machine, we really do mean it!

We're so glad that this is useful for you, and I will pass on your kind words to Jonny in our technical support team.

Thank you once again
Team HPC

Avaliado com 5 de um total de 5 estrelas

Thank you to Oliver for the advice…

Thank you to Oliver for the advice needed to get me back upland running. Very knowledgeable.

25 de novembro de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hello Lisa,

We're really glad that you found Oliver's technical support helpful, and appreciate you taking the time to write this review of HPC Laser.

Thank you so much!

Team HPC

Avaliado com 5 de um total de 5 estrelas

Phenomenal service from HPC tech

I honestly can’t speak highly enough of Oliver Carter from HPC, our laser went down bringing the business to a grinding holt, a call and some emails back and forth and I was back up and running again. The customer service and product knowledge was brilliant. Thank you again!

25 de novembro de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

What a wonderful review to come in to on a Monday morning, Gillian! We are so grateful you took the time to write this, and I will pass on your kind words to Oliver.

Thank you once again!

Team HPC

Avaliado com 5 de um total de 5 estrelas

Great machines with outstanding customer support

Machines are great value for money and customer support is outstanding. I have a CNC router and laser from HPC Laser. My machines do a great job and run without issue 99.99% of the time. Every now and again when I have an issue the support team responds really quickly with advice that has always worked. Great customer service like this could never be more appreciated when you have production deadlines to meet and meet them we do!

14 de novembro de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hello Jonathan!

So grateful for your kind review - thank you.

We are chuffed to bits that you're happy with your machine, and that our level of customer service means you can continue to meet your production deadlines.

I will ensure this feedback is passed on to Jonny in our technical support team.

Best Regards
HPC HQ

Avaliado com 5 de um total de 5 estrelas

Faultless service from the very beginning

I can't recommend enough, I chose HPC Laser as they are renowned for their brilliant customer service and technical support. Being a complete novice, I needed reassurance that there would be help and advice when required. The team have helped me on several occasions and I can confirm the customer service is second to none! The machine itself works like a dream and is everything I hoped it would be, thank you.

7 de novembro de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

We love receiving reviews like this, Lisa!

Thank you so much for taking the time to write this and to share your satisfaction with our machine and the customer service we have provided.

Have a lovely day!

HPC HQ

Avaliado com 5 de um total de 5 estrelas

100% Recommend HPC Laser!

We can honestly say that HPC Laser company are fantastic! From meeting Oliver and viewing a laser to their engineer installing it, everyone has been excellent! Their aftercare for customers is superb. We would 100% recommend purchasing your laser machine from Oliver at HPC Laser Company.

11 de outubro de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hi Kelsie!

Thank you so much for your wonderful review. We are delighted that you're happy with the service you've received, and will be sure to pass your feedback on to Oliver.

As always, you know where we are if you need us.

Thanks again,
HPC HQ.

Avaliado com 5 de um total de 5 estrelas

Excellent Quality, Value and Service!

HPC Laser is an amazing company! I have bought 4 - 150 watt 1290 lasers from them over the years starting in 2009 and the latest one in March this year. The machines are sturdy and the quality excellent. All 4 machines are still working and believe me, I make them do a lot of work! They are continually upgraded with added improvements on each new machine. I especially like the new Ruida controller and Lightburn software on the latest machine so I also asked them to upgrade another machine. I have very rarely had to call support, probably 5 or 6 times in 13 years, because the machines are so reliable and easy to use. The support is unbeatable, you just phone and speak to an expert - like it should be everywhere! The prices are good and delivery always happens on the day it is promised by an expert who will answer any questions and offer any training. The full service! How glad I am that I found Chris and this company at the NEC all those years ago and thanks to everyone who has helped me over the years. Keep up the good work!

29 de março de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

We are very grateful for your fantastic review of your experience with us so far - thank you for taking the time to write this!

Do not hesitate to get in touch if there's anything else we can assist you with.

Many thanks
HPC HQ

Avaliado com 5 de um total de 5 estrelas

Impeccable service

Customer service and products are both 5*. The attention to detail from the staff at HPC Laser is incredible. I have been in contact a couple of times since receiving my laser and was given the solution immediately on both accounts. Very friendly staff and a brilliant bit of kit. A company to trust.

13 de setembro de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hi Brad,

We work hard to ensure our service is second to none and that we are a reliable and trustworthy company, so for you to advocate this means the world to us.

Thank you so much for your fantastic review!

HPC HQ

Avaliado com 5 de um total de 5 estrelas

This company provides the best customer…

This company provides the best customer support you could wish for, from purchase 5 years ago they gone that extra mile time and time again, technical advice and out of normal hours assistance. If your looking for a laser supplier don’t look any further. Talk to HPC.
John Wallis
Make it Personal
Scarborough

8 de julho de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser


Hello John,
Thank you for the fantastic review.
We're delighted to hear you enjoyed our service, and we will be happy to help you again whenever you need us!

Kind regards
HPC HQ

Avaliado com 5 de um total de 5 estrelas

Great service from HPC

Great service from HPC, recently had an issue with a laser cutter bought from them a couple of years ago, turned out to be a user error & solved over the phone in 10 minutes. Known other suppliers take advantage in similar situations & charge expensive call outs.
Good guys, will buy from them again

4 de julho de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hello Kevin,
Thank you for the positive review.
We are so glad you enjoyed your experience with HPC Lacer. We look forward to working with you again in the future, and as you already know, we're always here if you need anything.

Kind regards
HPC HQ

Avaliado com 5 de um total de 5 estrelas

Amazing Machines and Customer Service

I own 8 HPC Laser machines and they have been rock solid running everyday for many years. Its great to have good machines but its better to have a company you can rely on when things go wrong.

The customer service is top notch and when ever I have had a problem, HPC Laser have been there and helped me every time with no fuss and got me back up and running again in no time at all.

Thanks HPC Laser

25 de maio de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Thank you, Gavin, for the fantastic review!
We're so glad you loved your experience with HPC LASER and can't wait to have you back. We're always here if you need anything.

Kind regards
HPC HQ

Avaliado com 5 de um total de 5 estrelas

Communication and Service

After sending images of the broken part on a 5 year old machine, a broken microswitch was sent through the post and arrived the next day. Very friendly and efficient, thank you!

24 de maio de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hello
Thank you for the positive review and glad to hear you are happy with our service.

We're always here if you need anything.

Kind regards
HPC HQ

Avaliado com 5 de um total de 5 estrelas

Our HPC Experience

Our whole experience in purchasing and installing a Fibre Laser Machine for cutting Metals from HPC Laser has been first class from start to finish. Good value machine, very honest about delivery times in the current climate and the Engineers that installed the machine were excellent and very professional throughout.

16 de maio de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hello Simon
Thank you so much for taking the time to leave a review.
We are so happy you loved your experience with HPC Lacer.
Enjoy your new machine, and please don't hesitate to get in touch if you need any assistance!

Thank you
Kind regards
HPC HQ

Avaliado com 5 de um total de 5 estrelas

Excellent customer service to help us…

Excellent customer service to help us get the most out of the laser cutter.

13 de maio de 2022
Avaliação não solicitada
logotipo da HPC Laser

Resposta da HPC Laser

Hello, Thank you for the review, and glad you are happy with our service and quality.
Kind regards
HPC HQ

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais