The sales person Bev was friendly helpful but not pushy. We were able to speak to Bev each time we went into the store at Brierley Hill. We were unable to choose the delivery day as we had to fit in... Ver mais
A empresa respondeu
Unit 2, Port West Retail Park, Brierley Hill, DY5 1AJ Dudley, GB
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The sales person Bev was friendly helpful but not pushy. We were able to speak to Bev each time we went into the store at Brierley Hill. We were unable to choose the delivery day as we had to fit in... Ver mais
A empresa respondeu
We visited your store at Brierley Hill on Sunday knowing that we needed a sofa and chair , your staff were really helpful and knowledgeable with their product knowledge. This morning we received a fur... Ver mais
What impressed us was the patience and helpfulness of the person who dealt with us at the Brierley Hill store. Bev also gave us good advice as we tried out various chairs and sofas, and later on cho... Ver mais
Bev @ Brierley Hill was great ... explaining options fully during the home visit, letting us try different models and making sure Mum had the most suitable chair for her needs. Great service!
Escrito pela empresa
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
Escrito pela empresa

All products are independently tested
Unit 2, Port West Retail Park, Brierley Hill, DY5 1AJ, Dudley, Reino Unido
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Excellent service, bringing furniture to test into my home. Very good quality. Bev was Knowledgeable and helpful and very patient while my mother decided on furniture options.
The sales person Bev was friendly helpful but not pushy. We were able to speak to Bev each time we went into the store at Brierley Hill.
We were unable to choose the delivery day as we had to fit in with when the transport was coming our way, which was a bit difficult. The delivery men were also helpful. One noticed a loose thread and an upholsterer can within 2 days and sorted the problem.

Resposta da HSL Chairs - Brierley Hill
Warm welcome from Bev at Brierly Hill branch.
Very attentive,patient & knowledgeable .
No pressure to purchase.
Paul and Numan were very efficient and thorough when they delivered my new riser recliner. They were friendly but professional as well. The chair arrived in only 4 weeks and is beautifully made. I love it. I would thoroughly recommend HSL from order to delivery.
Bev @ Brierley Hill was great ... explaining options fully during the home visit, letting us try different models and making sure Mum had the most suitable chair for her needs. Great service!
What impressed us was the patience and helpfulness of the person who dealt with us at the Brierley Hill store. Bev also gave us good advice as we tried out various chairs and sofas, and later on chose a fabric.
We also found the store a pleasant environment to view the products and make our decision.
We are at the stage where we are awaiting a date of delivery of our chair and sofa. They felt very comfortable in the store, and are good for our posture.
Visited store today & purchased a chair. Bev, the assistant was extremely helpful & knowledgeable.
No pressure to buy. Would suggest visit this store.
We visited your store at Brierley Hill on Sunday knowing that we needed a sofa and chair , your staff were really helpful and knowledgeable with their product knowledge. This morning we received a furniture brochure through the post which helped us to confirm our choice. Re visiting the store today we were given a very friendly welcome, and our purchase was made so easy , we can’t thank your staff enough, they are great 😊
Very helpful and welcoming
Good product knowledge and a variety of options available
Ray was very polite and helpful and was certainly not pushy. We were very satisfied with service provided.
Thank you
Lovely lady at your brierly hill branch. Very helpful. Very knowlegable and courteous.
Friendly, understanding, making a pleasure to shop. Would use again and recommend unreservedl
Welcoming and helpful
Thanks to Hannah, Sam and Bev at Brierly Hill branch
This was our second visit to HSL at Brierley Hill, and we received a warm welcome from Beverley. Bev enquired as to which items we may be interested in, this being a good Back Support Chair. We were directed to items that may be suitable and then offered a nice cup of tea and biscuits. We were not pressured into making a purchase, just left to try different chairs out in our own time.
Bev was very helpful with different suggestions, on support etc.
We did purchase a chair and look forward to receiving it.
The store was very clean and tidy and everything displayed nicely.
All in all, what sets HSL apart is the brilliant customer store experience. You are treated as a customer should be!
Was very plz with my mums chair she loves it so compy now thank you very much
Bought a riser recliner from the Brierley Hill store. Our sales person Wendy was lovely and very knowledgeable. Our delivery team Paul D and Jon were great. A delightful experience and a fantastic product. Chair us excellent quality and worth every penny
My wife & I were very impressed with Sam who helped us choose & try various chairs that we wanted to purchase. Sam was empathic, listened carefully & gave sensible advice accordingly. Sam was new & was helped by Ray. Overall well done we would recommend HSL.
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