Customer service. No pressure whatsoever. Personality and sense of humour. All attributed to staff at cheltenham branch. Lucy served us. She had all the info at her finger tips and helped wi... Ver mais
Localização
Trocar localizaçãoGallagher Retail Park, Manor Road, GL51 9RR Cheltenham, GB
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Veja o que dizem as avaliações
Visited Cheltenham store after allready purchasing chair at another store 10 minutes previously,as we wanted options.Informed assistant Gemma we were only window shopping .She was very attentive and... Ver mais
Welcomed as we entered and most helpful with any questions we asked,given lots of advice and left alone whilst we discussed our options with no pressure to decide. Spent a lot of time trying different... Ver mais
Fantastic from beginning to end. The sales lady was so helpful, it came in the time line quoted (unlike many other companies) and the delivery guys were fab! Should out to Jason and Ashley, so helpful... Ver mais
Detalhes da empresa
- Loja de Móveis
- também em
- Fabricante de Móveis
- Fornecedor de Equipamentos para Deficientes
- Fornecedor de equipamentos para mobilidade
Sobre HSL Chairs - Cheltenham
Escrito pela empresa
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Escrito pela empresa

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Informações de contato
Gallagher Retail Park, Manor Road, GL51 9RR, Cheltenham, Reino Unido
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Welcomed as we entered and most helpful…
Welcomed as we entered and most helpful with any questions we asked,given lots of advice and left alone whilst we discussed our options with no pressure to decide. Spent a lot of time trying different chairs and given coffee and biscuits whilst we tried them a nice touch.
Buying a New Armchair without Tears
We were welcomed at the door by Lorraine, who then took charge of our visit, showed us to the armchairs we were interested in, and helped us choose the right size, fabric etc. She was friendly, knowledgeable and courteous throughout
Great experience.
Great experience dealt with by Jemma who knew both the product and the way to determine it's best use. Never pushed to make a decision, once I did the transaction was straightforward and competent, always with tact and in a friendly manner. Recommended.
Impressed
We visited the Cheltenham store three times before deciding on our purchase.
Lucy was a very salesperson - friendly, knowledgeable, efficient and VERY patient.
She didn’t hassle or push towards a sale at any point. She just answered all our questions and allowed us to take our time in deciding the best combination of furnishing to fulfil our specific requirements.
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Excellent
Alyson was wonderful in helping us choose a chair today in your Cheltenham store,was very patient and understanding,went out of her way,without any rush! And Lorraine was very kind helping with our details and payment.

Resposta da HSL Chairs - Cheltenham
staff very welcoming
staff very welcoming - even to our large greyhound - and they were very knowledgeable and helpful especially Lorraine who directed me immediately to the perfect chair to suit my size and issues.
Very helpful staff
Came into the Cheltenham store looking for a new three piece suite. Jemma was very helpful and clearly explained the options. We ended up purchasing the three piece suite and are looking forward to enjoying it.
Alyson was also very helpful.
Thanks for the excellent advice!
Huge thank you. You are the BEST
Huge thank you, yet again, to everyone at HSL Cheltenham for your warm welcome and great depth of knowledge.
Pauline, you were fantastic today, nothing was too much trouble.
It was lovely meeting Ben also and discussing HSLs history etc.
We would never go anywhere else, and look forward to our new purchases.
We were were encouraged to look round the store …
We were allowed to look round the store without being hovered over which was lovely. This allowed us to try out various chairs and decide which one we preferred before consulting an assistant (Lorraine)) who was very helpful, hospitable, and efficient in dealing with our order.
Wonderfully looked after by Jemma at…
Wonderfully looked after by Jemma at Cheltenham, given time - and a coffee in a china mug, she really listened to us and we felt we had the space we needed to make a decision which included leaving the store to go away and think about it. She was very well informed and very alert to what we needed. Thank you.
Pauline was very professional
Pauline was very professional, she quickly identified a suitable product and enabled us to make a decision to buy the correct chair. She was very helpful and knowledgeable.
Excellent company with very attentive…
Excellent company with very attentive staff. Easy to use itemised price list (unlike some other riser chair companies).Made to our specification and delivered in only three weeks. The chair is very comfortable, easy to operate and very well made
I have just purchased a bed from HSL…
I have just purchased a bed from HSL Cheltenham. The service in the showroom was fantastic, they were so patient and helpful. The staff who arrange deliveries were a delight, so friendly yet professional. A rare thing these days!
Thanks to all of you.
Old style serviceExcellent service by courteous and well…
Excellent service by courteous and well informed staff who were extremely helpful
Excellent service
Pauline and Lorraine (Cheltenham brabch) gave my husband and me excellent advice. We chose our recliner/ riser chair and are very pleased with it. It will do wonders for my rheumatoid arthritis!
Lorraine’s ten out of ten.
Lorraine was excellent today.
Nice greeting and most efficient with showing me exactly what I was looking for.
Once again excellent product and service.
Once again, good quality furniture. Excellent communication with HSL and in the showroom -Gemma was ace.
Delivered safely by two polite and professional men.
Excellent service.
Jemma greeted us as we entered the show…
Jemma greeted us as we entered the show room, she has a gentle, friendly manner being super helpful without pushing a sale. She is really knowledgable, I would highly recommend visiting the Cheltenham store.
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