HSL Chairs - Warrington Avaliações 

170
•
O TrustScore é 5 de um total de 5

4,9

Unit 2B, Junction 9 Retail Park, WA2 8TW Warrington, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is my second purchase from HSL Warrington. The in store staff were very supportive & help us through selecting what we needed. We were given good advance notice of the arrival of our item, which... Ver mais

Avaliado com 5 de um total de 5 estrelas

We would like to thank Lynn for her patience and attention we received today.Also Len, who was equally as helpful when purchasing our first chair. Excellent and courteous service.

Avaliado com 5 de um total de 5 estrelas

The young lady Bhithi was outstanding,she was totally professional,totally helpful in every way.The whole sale was a pleasure.This is the Warrington store.

Avaliado com 5 de um total de 5 estrelas

I was very pleased with the customer service shown by John at the Warrington HSL store when I went to see about purchasing a Stressless reclining chair. This was something I had wanted to treat myself... Ver mais


Detalhes da empresa

  1. Loja de Móveis
  2. também em
  3. Fabricante de Móveis
  4. Fornecedor de Equipamentos para Deficientes
  5. Fornecedor de equipamentos para mobilidade

Sobre HSL Chairs - Warrington

Escrito pela empresa

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Escrito pela empresa

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Informações de contato

  • Unit 2B, Junction 9 Retail Park, WA2 8TW, Warrington, Reino Unido

4,9

Excelente

O TrustScore é 5 de um total de 5

170 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(170)

4.398 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great experience

A very welcoming store with even more welcoming staff.
Kate was excellent and displayed very good product knowledge.
The actual buying process was effortless and everything was explained in great detail.
The items we purchased were available with express delivery. Within 10 mins of leaving the store I received a call to arrange delivery which was within 2 days. Amazing service.

6 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Warrington branch

Went into the Warrington branch on 23rd September with my 92 year old dad, looking for a new chair. We were greeted by Joanne, lovely friendly lady whose patience was brilliant. We were in the store around 1 hour 45 minutes trying almost all the chairs in there. But after a cup of tea + biscuits dad finally made his choice. We have purchased from HSL a few times and find the furniture good.
Thank you Joanne for great customer service, very much appreciated. Would definitely recommend, you are under no pressure to buy anything if you just want to look around, it’s worth looking when you next need new furniture.

23 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From Store to home within 6 weeks

We went to store in Warrington 6 weeks ago.
The service in the shop was great.
We was told that delivery would be 6 weeks. And 6 weeks to the day, our new sofa has been expertly delivered and built in my home. By Carl P and Damion.

26 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fab service

Just wanted to drop a line to say that Jo in the Warrington branch was fabulous. The care and patience showed to my father was great .
Can’t wait to have the chair !

19 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really comfy suite

Visited the store 24th August and went back a week later to show my husband the suite I had found. Lynn the sales assistant recognised me straight away and remembered the suite I had looked at. No pressure what so ever, to make a purchase, we spent quite a bit of time pondering over the colour of the leather and decided after trying out the chair and couch, (and all it's functions) it was the one for us.
Lynn is an asset to the company.

29 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

Jo has made the experience all the easier for my mum buying first of all a chair a few weeks ago and now a three seater today. Furniture is great but the experience of being looked after by genuine nice people who also know the products they are talking about made it all the better. Highly recommended

23 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I only wish I’d read reviews before we…

I only wish I’d read reviews before we purchased from HSL the staff in Warrington store were helpful hence 1star when my sofa and chair was delivered by a pair of miserable drivers and took off paint getting it in I noticed it wasn’t the right shade my partner rang customer service right away they sent an independent guy out a week later to inspect it he said right away was definitely different than my swatch and would report it so partner rings customer service again to see how it can be resolved but all we got it’s within guidelines AVOID AT ALL COSTS WE ARE OUT OF POCKET NEARY £ 6000

28 de julho de 2025
Avaliação não solicitada
logotipo da HSL Chairs - Warrington

Resposta da HSL Chairs - Warrington

**UPDATE**
Good afternoon,

Thank you for taking the time to speak with me this afternoon regarding your recent purchase with HSL. As discussed as there is no manufacturing faults with your furniture we were unable to uphold your complaint at this time. However, i am delighted to have offered you some alternative solutions for you to consider.
Should you require any further assistance please don hesitate to contact our dedicated team on 01924 486902.
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com


Good afternoon Julie,

Thank you for your review, I am sorry to hear you haven't received the 5* customer care we pride ourselves on. If you would kindly email me your order details or a contact number so i can look in to your order further and make contact with you to discuss.
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com

Avaliado com 5 de um total de 5 estrelas

Nice friendly experience

Nice friendly experience was served by Elisha she was friendly, informative and not pushy in anyway. She helped us to find the perfect chair to meet our budget. We where even given coffee and a hot chocolate whilst we waited for the paperwork. I would highly recommend if looking for a good quality reasonably priced chair or sofa.

13 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Far from the Chuckle Brothers. Today we had a delivery from Alex and…

Today we had a delivery from Alex and Greg for my dad’s replacement furniture that got ruined in Decembers flood in Warrington. The furniture is the same as before just the newer models. HSL has made the whole process easy and the products are excellent. Alex and Greg contacted with an eta and after a little detour due to a low bridge found us no problem. The two guys were great and polite and very friendly and knowledgeable about the products. They are a credit to HSL and hope they get to read this. Thank you HSL, Alex and Greg.

1 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

The whole experience from choosing the chairs to them being delivered has been amazing. The staff in the shop were so professional, kind and very patient with my elderly parents, I cannot fault them. The chairs were delivered by Lee G and Lee R, such helpful and lovely guys. My parents couldn’t have wished for a better service. Thank you.

29 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I made my purchase from Warrington…

I made my purchase from Warrington branch, my experience here was so lovely, nothing was too much trouble for my client consultant John Cullen who was so helpful to me in Making my choice
My delivery experience was also very good, sooner than expected and the guys were so careful when bringing in my chairs

23 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The delivery today.

The staff at the Warrington shop were very helpful and gave us their honest opinions about the style of chair, the sizing and colour. We were made to feel very welcome. The men who delivered today were very polite and knowledgeable. We cannot praise them enough for their service.

9 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’ve taken delivery of my new riser…

I’ve taken delivery of my new riser chair today. I wanted to thank Alex & Paul for their help when delivering the chair today. Both very friendly & helpful.
Also the staff at the Warrington store,were so helpful when purchasing the chair and spent the time giving me advice on which chair was best suited for myself.

26 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful, friendly staff, easy access, good products

My dad has dementia, is very unsteady on his feet and is also hard of hearing and short sighted, this combination could have made the experience difficult but Elisha was very, very patient with him. Took two visits to make a final decision but she couldn't have been more helpful. We came out with 2 chairs, like goldilocks, one large size for dad, one petite size for mum, with her little legs she was pleased and amazed to find a chair size where she has back support without extra cushions and can also get her feet flat on the floor! Parking directly outside and a ramp, is obviously perfect for elderly/disabled customers.
A pleasant and stress free visit with a very satisfactory outcome.

29 de maio de 2025
Avaliação não solicitada

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