Hugglys Avaliações 309

Bought 3 of the bears , unsafe product for children no backing to the battery compartment. Have not been offered a full refund just 20%
Absolute rip off stay clear of this company .

The items looked cheap, not cuddly at all and it didn't work.
A Christmas present thrown in the bin

Ordered weeks before Xmas. Package sent to wrong depot. Arrived after Xmas. Horrid quality nothing like on photos. Shoddily made. Battery pack with long wires inside. Easy to get into the back and tangle in wires. Unsafe to be left with a child. No auto shut off after set time. Tummy sometimes works sometimes doesn’t. Contacted customer service who want a video to prove faults. Told them It’s not faulty it’s just bad quality and not as described. They emailed again asking for a video. Not jumping through hoops sending a pointless video so no doubt lost my £25 but hopefully paying forward to someone reading this who will not make same mistake I did. AVOID!

Didn't receive item, constant lies from them. No money back offered although asking several times. DO NOT GO NEAR THIS COMPANY!!!

Avoid buying toys from Huggly. The toys are poor quality, there are no safety/fire safety labels on them which are required in the UK. Mine arrived with no battery compartment cover, the breathing sound is very unnatural, the mechanism is loud, it is not cuddly as the battery compartment is bulky & hard. The wires & batteries are easily accessible by a child. Customer service is not good, they keep offering me 20/30/50% refund but as yet have not provided me with returns information. Suggested I donate it to charity. Certainly not as it is not safe to use. Very disappointing.

AWFUL.

The toy arrived after a long wait. It is really poor quality, wires exposed and feels cheap and nasty.
The toy broke after a few days of using it.
Poor communication with the company and so far issue is unresolved.

I realised that this was a k ock off company as soon as order placed. Cancelled order within 3 minutes of online order but they are refusing to refund even through the order hasn't been processed...kee0 sending offers for 20% then 30% discount but saying no refund.....their website says full refund issued if not processed but they do not go by their own website it seems. I am currently trying to process a refund via my bank.

My daughter was looking forward to go to sleep with her new bear friend from Santa only to be woken up again in 5 min time as it stopped working! Customer service said it was programmed to work for 10 min so the product did not work as was promised. Their answer was to provide a 20% refund!! Honestly what an outrage!! I want a replacement or a full refund for a faulty product that obviously does not do what it promised! Do not buy!

Absolutely awful company and the toy is not safe for children let alone babies which is what it shows on their website. Do not be mislead, they are not a UK based company they are based in China so if you need to return you will have to pay the postage (even if the toy doesn’t work). I have battled with them
Since before Christmas to return the defective toy and get a refund. I was going to have to pay for it to be returned to China recorded as they wouldn’t accept it was defective even though I sent them a video and photos. It would have cost more than the toy. In the end I accepted a 60% refund (keep pushing them s they will of 30% at first). I have reported them to trading standards as have a few other people and they are taking it seriously as the wires are easily accessible as is the battery pack and I I would class this as a chocking hazard as well as a potential fire hazard. Do not buy - go to Smyths they have the same if not better and safer with British standard kite mark

Same as others. Rubbish product and rubbish service. I tried asking to return them for a refund because the product page itself says FREE RETURNS within 14 days. I requested to return them only 2 days after I got them. Got the same 20/30/50% refunds offered that I've seen others mention on here so I wouldn't have to pay return shipping, and if I didn't want the product I could donate them. Clearly Hugglys are working win the more people buy their crap than return it so still profit... STAY AWAY

Same issue as others. The quality is horrible, and I tried asking to return them for a refund because the product page itself says FREE RETURNS within 14 days. I requested to return them only 2 days after I got them. Got the same 20/30/50% refunds offered that I've seen others mention on here so I wouldn't have to pay return shipping, and if I didn't want the product I could donate them. I just started a dispute directly through my bank, I'm hoping it goes through there instead, because clearly Hugglys does not want to let me return the product for a 100% refund.

Do not buy this product it does the complete opposite of what it’s meant to do. You can hear the mechanics of the heart beating which is not soothing and the lullaby is very high pitch and loud.

My son hates it and o don’t blame him

Awful company!!!! Do not buy. Product arrived faulty and unsatisfactory. Really disappointed with the quality and was not to standard as expected. Emailed constantly for the last 2 weeks trying to arrange return and refund to be told they were just going to send me another one. Which I stated I didn’t want as it’s not of a good quality and the noises are dreadful! They only offered me 30% refund (£9!!!!! )) for a product I don’t want or to the expected satisfactory standard!!! Absolutely disgraceful. Dodgy company.

Null Sterne wären angemessen. Lasst es lieber dort zu bestellen.
Die Rückgabe wenn es defekt ist oder nicht gefällt ist kompliziert bis unmöglich!!!

Verdient nicht mal einen Stern. Zwei defekte Produkte wurden geliefert. Bei dem einen Kuscheltier fehlt sogar die Abdeckung und die Schraube. Zum wiederholten Mal soll ich ein Video davon schicken. Als ob ich nicht wüsste, wie man so ein Gerät zum Laufen bringt.

I was not happy with the feel of the fabric felt cheap. With touch sensitivity it was not ideal. The motor is louder than expected. The breathing is far than relaxing. With music it shuts down after 2 minutes. I emailed asking to return the bears which they sent emails asking for a description as to why I didn't want the bears this went on for 2 days before they offered me 10% refund. I said I would rather return the bears for a full refund they came back with 20% with the deadline looming for returning and being Christmas I agreed.

I wish I had read the reviews before purchasing. It would appear that the positive messages on other social media are fake. Do not purchase this product. Mine is faulty as the stitching has come undone so stuffing coming out. Every reply from customer services asks for a video. After the 7th email I now realise I'm obviously talking to AI as they are exactly the same replies Despite me sending the video in email, wetransfer and on their page.
The bear noise breathing is slow but the bear breathes in and out much quicker which actually causes you more anxiety! The motor is also very noisy. The products are not fit for purpose so please don't purchase. I am now contacting citizens advise and the bank to try get a refund as it clearly isn't going to happen.

Took a while to arrive, although only fair as was christmas time. They arrived stuffed (x3 bears) into a padded envelope with a piece of paper explaining instructions. Needed x3 AAA batteries each. Took a while to get the batteries to touch the appropriate points before the bear would work. The sound is too loud however soothing and thankfully there are different functions(4 clicks in the paw) which allows no noise or light if required. The only down side is the breathing motion. It unfortunately makes quite a loud whirling sound from the mechanical motor. It's 50/50 in feelings for this product as it's not worth its original price however I paid a deal for three bears which I feel was fair. I'd prefer a better quality mechanical part for this bear but it's does what it needs so far. Baring in mind it has literally just arrived. I will re review after use!!

Two arrived this morning order has taken 10 days to arrive from china which I personally think is fine. Reason for 4 star is because the battery cover is left loose in packaging resulting in one being lost. I have bought another brand of these previously from a different company and I have to say genuinely not as good at all. Hugglys themselves have been very responsive. Instructions on how to use included in the packaging. I genuinely don't understand the poor reviews.

Das Stofftier funktioniert nicht, jetzt soll ich ein Video davon, wie es nicht funktioniert in Google drive hochladen, damit dies geprüft werden kann. Einfache Rückgabe scheint kein Thema zu sein???