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Hughes Avaliações 52.151

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Great prices, great products, delivery on the day excellent, The only down side was trying to get in touch with the delivery team about a time slot via phone(not online), some people are savvy with t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wendy at the Colchester, Stanway store is really exceptional. Couldn’t ask for better Customer service, even better, she’s very knowledgeable. I’ve needed 3 different appliances in the last ye... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Went into our local branch in Diss , they didn’t have the machine I wanted in store but the young girl who served us said they could get the exact same one and it was £40 cheaper with free delivery.... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Ordered via website click and collect ,I received an automated answer telling me my order would be ready in an hour .however I then received a text telling me I had to wait for an additional text to i... Ver mais

Detalhes da empresa

  1. Loja de Eletrodomésticos
  2. Loja de Eletrônicos
  3. Loja de utensílios de cozinha
  4. Loja de aparelhos de som
  5. Loja de Televisão
  6. Loja de máquinas de lavar e secadoras

Escrito pela empresa

Are you looking for an electrical retailer who can help you find the right products for your home? A new fridge freezer or washing machine? How about a new TV for those family movie nights? At Hughes, we’ve been putting people at the heart of our business for over 100 years, and that means providing affordable, reliable appliances from trusted brands like Samsung, LG, Miele, Bosch and many more. As a family-run company, we deliver exceptional customer service through every step - from expert installations to reliable repairs, eco-friendly recycling, and hassle-free maintenance. Our team is dedicated to treating you the way we’d like to be treated, with honesty, respect, and unwavering support. We’re here to make your life easier and your home happier. From our family to yours.

Hughes

Escrito pela empresa

Where to find us
Alongside our fantastic online range of products that can be delivered across the UK, we also have several stores across East Anglia, making Hughes is your go-to for all home appliance needs. Visit one of our locations or head over to hughes.co.uk to explore our extensive range of products, receive expert advice and experience exceptional service.
Products
We offer a vast range of products, from TVs and soundbars to kitchen and laundry appliances, with items from all of the most popular household names including Samsung, LG, Sony, Bosch, Miele and Hotpoint, among many more.
Free & Next Day Delivery
With free and next-day delivery available on hundreds of products, plus a click-and-collect option, getting appliances has never been quicker or easier. Our fantastic drivers will deliver and expertly install your new appliance, ensuring everything is set up perfectly. We’ll even recycle your old appliance and take any packaging with us for a truly hassle-free experience.
Price Match Promise
Found a better price elsewhere, or after purchasing? We’ll price-match selected competitors up to 7 days after your purchase. You can always rely on us for the best value!
Flexible Payment Options
Take advantage of 0% interest on purchases over £99, or consider renting through Hughes Rental to spread the cost. Renting offers a hassle-free, affordable way to enjoy electricals with free servicing and repairs. Our skilled engineers will install and set up your appliances, and if something breaks, we’ll fix it quickly at no extra cost.
Tech Support
Need help choosing the right product, troubleshooting an issue, or simply looking for advice? Our support teams are ready to assist, whether you prefer a phone call, email, video call, or an in-store visit. We’re always here to help.

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

52 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 99% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais
Todos os idiomas

Avaliado com 5 de um total de 5 estrelas

5 Star review from me

5 Star review from me! Tumble dryer was delivered next day, I had never used Hughes before, I placed my order over the phone as the web site was down, the lady on the phone was excellent.

18 de março de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great prices

Great prices, great products, delivery on the day excellent,
The only down side was trying to get in touch with the delivery team about a time slot via phone(not online), some people are savvy with today’s tech we are not, we are over 70 and the phone option should be made available to the elderly folk for that reason…

17 de março de 2026
Avaliado com 4 de um total de 5 estrelas

Ordered via website click and collect…

Ordered via website click and collect ,I received an automated answer telling me my order would be ready in an hour .however I then received a text telling me I had to wait for an additional text to inform me when I could collect the item .4 hours later ,i received another text telling me I could collect the item .and had to provide photo I.d. I should have just gone straight to the store and purchased the item in question .

17 de março de 2026
Avaliado com 3 de um total de 5 estrelas

Delivery men had no idea about how to…

Delivery men had no idea about how to handle a TV when out of box.they also went away with the stand and when phoned said the box was empty. However they must have looked again and found the stand so returning to my house. Very. Frustrating However bearing in mind that delivery was free , that I received a discount on the TV and that I am delighted with my Panasonic z90 ,I would buy from them again

17 de março de 2026
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Resposta de Hughes

Good Afternoon,
Thanks for tasking the time to leave a review, it was good to speak to you today. I will feedback about the delivery issues, the feet are often hidden under the polystyrene . I am glad they came back to rectify the situation.

I was happy to check the price and confirm you still have the best price available with the extra voucher that we had on previously.

I hope you enjoy the TV.

Very Best Regards
Adam

Avaliado com 1 de um total de 5 estrelas

Absolute disaster

Absolute disaster. Ordered a dryer direct on the website and a TV via Amazon, which happened to also be from Hughes. We’ve been moving house and of ALL the companies used to get absolutely anything for the house, this is the only one to fail. And they failed two out of two times.

The TV was scheduled for delivery on Saturday, March 21, 7am to 7pm delivery. At 5pm it was still marked on Amazon as not dispatched. Contacted Amazon customer service, who said they’d contact Hughes for it to be shipped asap. The next day, I get a text saying the TV will be re-delivered on March 28. At a similar time, I got a message from Hughes via Amazon saying they would reschedule. Assuming the March 28 date was a joke, I responded saying it needed to come March 23, or I’d cancel. They came back to confirm delivery for March 24.

The courier then texted saying they couldn’t deliver before March 28.

I cancelled on Amazon - Hughes then rejected the cancellation and afterwards finally decided to hand it to the distributor. Still no word on when it’s being delivered but plan to cancel and find elsewhere, even if more expensive.

The dryer was scheduled for Monday, March 23. On Monday we are told it will now come March 24. On March 24, we are told the soonest they can deliver is March 26.

Also looking at cancelling and purchasing elsewhere. Please save yourself the trouble and order from anywhere else.

24 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Went online as oven had aged beyond…

Went online as oven had aged beyond repair. Found one i wanted and bought it. Collected from nearest store, staff very friendly and helpful.

16 de março de 2026
logotipo da Hughes

Resposta de Hughes

Thanks for taking the time to leave a review, It was so nice to read your positive review for Hughes.

Many thanks for your purchase from Hughes, we look forward to serving you again in future

Avaliado com 5 de um total de 5 estrelas

I used this company for the first time…

I used this company for the first time and I had great experience. I was informed about the progress of my order and on the day of delivery everything goes smooth. I can reccomend this company for great service overall.

16 de março de 2026
logotipo da Hughes

Resposta de Hughes

I am so happy to hear that your experience with our company has met your expectations, I want you to know that we appreciate your feedback

Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future

Avaliado com 5 de um total de 5 estrelas

Quick and reliable service

Quick and reliable service. Competitive prices on big brands.

13 de março de 2026
logotipo da Hughes

Resposta de Hughes

Thanks for taking the time to leave a review, I want you to know that we appreciate your feedback

Many thanks for your purchase from Hughes, we look forward to serving you again in future.

Avaliado com 5 de um total de 5 estrelas

Tv at the right price.

Very easy online sales couldn't fault this company, good price on the product I was after.

16 de março de 2026
logotipo da Hughes

Resposta de Hughes

Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations

Many thanks for your purchase from Hughes, we look forward to serving you again in future

Avaliado com 5 de um total de 5 estrelas

Everything good good delivery time…

Everything good good delivery time good product happy

13 de março de 2026
logotipo da Hughes

Resposta de Hughes

Thanks for taking the time to leave a review, I want you to know that we appreciate your feedback

Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again

Avaliado com 5 de um total de 5 estrelas

Good price

Good price. Quickly delivered

16 de março de 2026
logotipo da Hughes

Resposta de Hughes

I am so happy to hear that your experience with our company has met your expectations, customer satisfaction is a top priority of ours.

Many thanks for your purchase from Hughes, we look forward to serving you again in future

Avaliado com 5 de um total de 5 estrelas

Great customer service

13 de março de 2026
logotipo da Hughes

Resposta de Hughes

It was so nice to read your positive review for Hughes, I want you to know that we appreciate your feedback

Many thanks for your purchase from Hughes, we look forward to serving you again

Avaliado com 5 de um total de 5 estrelas

Hisense freezer

easy online purchase

12 de março de 2026
logotipo da Hughes

Resposta de Hughes

Thanks for taking the time to leave a review, I want you to know that we appreciate your feedback.

Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again

Avaliado com 5 de um total de 5 estrelas

Easy to use website

Easy to use website, always updated on delivery. Delivery on time, pleasant driver.
Easy to set up tv, all completed before we realised. Lovely colours etc.
highly recommend.

13 de março de 2026
logotipo da Hughes

Resposta de Hughes

Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations, customer satisfaction is a top priority of ours.

Many thanks for your purchase from Hughes, we look forward to serving you again in future

Avaliado com 5 de um total de 5 estrelas

Delivery guys were great

Delivery guys were great, courteous and competent.

16 de março de 2026
logotipo da Hughes

Resposta de Hughes

Thanks for taking the time to leave a review, I want you to know that we appreciate your feedback.

Many thanks for choosing to purchase from Hughes we look forward to serving you again

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