Huva Avaliações 186

Hi I ordered a shark replacement part .
It got delivered but was completely wrong and damaged item though on their website it’s advertised as professional refurbished parts..
I contacted them and they assured me correct part will be sent out on next day delivery but nothing arrived.
Rang then again and was advised to return the wrong item first to get my refund, got told a return label will be sent on email which to this date i am waiting.
I have rang several times but operator is saying mine is unavailable until 12th May.
Sent a message on live chat and got told representative will give me a call back in an hour but no one has.
Very very bad customer service

Scam scam scam!!!!!!! Do not use!!!!
Ordered a part over 2 weeks ago and NOTHING. No response to any calls or emails! Give me my money back!

It’s been nearly 3 weeks of all purchased the item they not send it. I haven’t received it yet extremely poor customer service

Poor and slow communication. Condition of product was not satisfactory for refurbished, very visibly used and still somewhat dirty.

AVOID THIS COMPANY!!!

I ordered a “refurbished” Dyson cordless vacuum from Huva. It arrived over a month late, which was already unacceptable. However, the condition of the item I received is far worse.

The box had clearly been opened and the inside packaging was wet. The machine itself is heavily worn, discoloured, damaged throughout, and emits a strong, unpleasant odour. It is not in a condition that could reasonably be described as “refurbished,” and it is not fit for use.

I have formally exercised my right to reject the item under the Consumer Rights Act 2015 and requested a full refund and collection.

I am now seeking resolution. If this is not handled promptly, I will escalate the matter through formal channels including Citizens Advice and Trading Standards.

Based on this experience, I would strongly advise others to proceed with caution.

I ordered and paid for a part for my shark hoover on 27th April. I have never received the part I has called numerous times however no one answers the calls and now there is a message to say the phones are down until 12th May. I have used the live chat service on web and no one responds 3 days after my message I was told my order would be dispatched 6th May for next day delivery however it’s now 8th May and order is still saying processing. I have sent numerous emails to the sales email and the customer service email and have never had a response.

The communication and service is shocking so having to contact my bank to see to report as scam to get money back.

No product received and no return email after emailing company

Unfortunately I have seen the reviews after my order. So far the same experience as other people. Two weeks since my order and it has not been received. No response to emails and not answering the phone. Very disappointing!!!

Appalling service. Ordered a rose gold shark wand and they sent me a battered black wand that was the wrong size. I fully understand mistakes happen so I emailed them to rectify it. Absolutely no reply whatsoever. I’ve emailed them again since and still no reply. Basically they are ignoring me. I want my money back!

DO NOT USE THIS COMPANY!!!!!!

I ordered a part for my shark vacuum cleaner on 19th April , the website said it was in stock, it’s now the 30th and my huva account says “processing “ also had a notification from Evri saying we’re expecting your parcel!!
I spent 50 minutes listening to awful music on the phone waiting for them to answer, eventually I gave up!
Also emailed them asking them to let me know what they were doing, nothing back😡
Poor customer service

Places an order on the 14th April, I still haven’t received my item. No conformation email. No reply to emails. Never answer the phone. Can’t even get in touch for a refund! Poor

Lack of communication. Delivery was certainly not next day. Took over 2 weeks to arrive and half the order is missing. Have emailed Huva several times and no reply.

The replacement head arrived and had not been “refurbished” as stated. He stank and was filthy. Tried to contact HUVA with no response

Still not delivered 21 days after placing order.
Told by Evri on 14 April it was on its way. Not good service by Evri which continues to tell me that goods are in transit to me - hopeless.

Despite first giving helpful response that they were chasing Evri, the supplier Huva has now gone completely quiet when asked for substitute or reimbursement.

If Trustpilot would allow me to award no stars I would do so as I am completely disappointed by my experience 3 weeks on.

we ordered a Henry Dual Speed 1200W HVR200A Vacuum Cleaner Red on the 9/3 for next day delivery, after lots of correspondence we were repeatedly told 'it will be shipped tomorrow' so after a month we pulled the plug and filed a charge back, this obviously spurred some action their site and suddenly a parcel arrived at the door saturday(18/04) however it is the incorrect hoover(HVR160-11) with no attachments or hose that has arrived! we will be seeking a refund and return at their expensive/inconvenience.

Very good service ordered a shark vacuum no problems with it shipping was fast and it works perfectly

I only have given Huva 1 star because I couldn't give them zero or a minus.
The item I bought didn't work, and was the wrong colour.
I e-mailed numerous times asking how I could return the item and never received a response.
£50 down the drain.

The company sent the wrong item and has ignored four email requests for a return. The item is unusable. Very poor customer service — I won’t be using this company again. Avoid.

Very quick delivery product came well pack and very good condition and .got the colour I wanted so pleased with this service. Thank you