HVAC Direct Avaliações 

Communication was a bit tough but overall got a great deal and am happy with the service.

I had a great experience with HVACDIRECT! It was a very reasonable price for a furnace, and it was delivered in 2 days. It was packaged very nicely and securely. I'll buy from them again. Thank you for a great customer service.

By far the worst I've experienced. I ordered a unit on 9/17/2024. I had to rent a truck to meet the shipping company a couple of miles away from my home to receive the unit, only to refuse the shipping because the item was damaged. Two weeks later I had to go through the same process of renting another truck to meet the shipping company again for a replacement unit, that was also damaged worse than the first one, but before I had a chance to inspect it completely, the truck driver left. I have pictures and I also have video of the transaction. I called to let hvac direct know, but they told me that they couldn't send me another item that they would like to offer me a concession of $50. If I wanted an unused scratch and dent unit, I would have gotten one locally for a third of the cost they charged. So I declined and just wanted my money back. Then I was offered a concession of $375, which I refused, because I just didn't want to deal with this company any longer. I just wanted my money back. Then I was told that they couldn't prove that the damages was caused by the carrier due to me having to rent a truck to pick the unit up form the carrier and transport it to my home, and that I "signed a POD free and clear." The truck driver never produced anything for me to sign, therefore my signature was forged!! Again, the transaction was recorded and pictures were taken. They sent a copy of the POD and it shows clearly that my name isn't "signed" on there!! I also didn't sign anything form the first order. This is forgery and fraud. After all of this they sent me info on how to return the second damaged unit back. I was told that once the unit is picked up, I would receive a tracking number then it is out of my hands, and the refund process will begin. That wasn't true. I still haven't receive my money back. I talked to my financial company and sent them every email and pictures and the video of the transaction, and they told me that I can file a claim due to this being a fraudulent transaction, but try to reach out to hvac direct one more time. I talked to a rep today and she told me that she has to check to see if the unit has arrive at some warehouse before they can start the refund process. Every time I have talked to someone at this company they have told me something different. I was always told that I would receive a phone call back but they never call back. I order the first unit on 9/17/2024. It is now 10/22/2024. I really just want my refund, and to be done with this company. Please read the critical reviews, not only on this site, but on the Better Business Bureau, Facebook, and Google. I am not the first person that this has happened to!!

I call an ordered a unit for North Carolina property it was urgent that it was in stock and to be shipped same day . Check on it a week later and not shipped. My house was flooded
Need the unit to keep the moisture down . Canceled the order . Ecomfort ordered it and
Recived the rl shipping notice next day . No more of my buss.

I spoke to Kevin in the chat support he was absolutely phenomenal and answered all my questions

buyer beware!! you cannot return hardly anything. Even if its still in the box.
I bought a roof jack we didn't need . Still in the box.
Now I'm out $210.00!

Good customer service. Very informative. The agent is knowledgeable.

Great company.
Line set was missing the suction Line. New one sent promptly.

Brittney was the best hekp... The sales person was the worst his name was Chad... If I dealt with him again I would never do business with this company again

Everything I ordered was there, nothing damaged, nothing missing. It just took almost 3 weeks to get it.

I have been waiting for 45 days for a replacement compressor for an air conditioner less than a year old. have been told 3 differnt time the part was order that i should have in a couple of days, I'll check on the tracking number, and assorted bs and still I am enduring an Illinois summer without a/c

I had a question about a furnace that I have that I didn't purchase from your company, And the representative on this site, was a wonderful help to my situation. I needed advice because I had been given false information by the person that installed my furnace last year, And your representative helped me find my solution. Thank you so very much to Chris!

Customer service is outstanding! Aleshia who handled my questions was point on. She knew I was at work with no access to my information to register my product and actually sent me pics so i could do it immediately. Also, for once in my life I got to talk to a person that spoke clearly. Also, she handled my situation like it was her own problem. These days this type of attention has been forgotten by many companies. I would like to mention that my furnace package came unscaved from any damage. Shipping was prompt and professional. In the future I will continue to go to HVAC Direct for all my needs controlling my climate in my home.
Sincerely
James Rush

Brittany was so hopeful in helping me resolve my order issues. She used all her available resources to help me get my resent order fast tracked so I can receive my order in a manly time

R & L did a great job on delivering the stove but I have only burned it outside and then brought it in the house and hooked it up… Fingers crossed it will throw out enough heat for our house

They took the money for the unit that they have in stock and ready to be shipped and for the whole week they say its either damaged or not in stock or they cant find any information for it and there is not a single person to help me with it, plus when i asked to cancel my order and return money customer service said she gave to email rto her boss and see if he can cancell it but she cant transfer me to speak with that person. Now i have to wait who knows how long to get my money back. If i knew this company is just a bunch of liers i would never order from them.

Excellent communication and received unit earlier than my expectations. Well packaged and I can say enough positive things about the delivery.

Order was shipped when promised. Perfectaire mini-split arrived on pallet with no box damage. DIY completed with no problems. Up and running.