business owners beware
My experience with this agency was extremely disappointing and did not match the expectations presented during the sales process.
Before I agreed to move forward, I was first charged for a professional analysis/audit of my website. After reviewing my site, the agency confirmed they could proceed with the project and presented several SEO packages for me to choose from. Based on their own evaluation and recommendations, I moved forward with a middle-tier package that was not inexpensive.
One of the major reasons I agreed to hire them was because the agency represented that they would actively work on my website through ongoing SEO implementation, including content creation, blog posts, schema improvements, optimization work, backlinks, technical SEO updates, and measurable campaign execution.
However, after nearly five months of engagement — during which very little verifiable work was delivered — I was then told that the website supposedly needed to be rebuilt from scratch in order for their SEO strategy to work properly.
This was extremely concerning to me because:
* they had already analyzed the website before selling the service,
* they had already accepted the project,
* they had already proposed multiple service packages,
* and only months later, after little visible progress, the explanation became that the site itself was the problem.
Ironically, the agency also offered to rebuild the website themselves.
In addition, over the course of approximately five months, I tracked activity on my WordPress website and there were no verified logins from the agency during that period. I specifically monitor and track WordPress logins and website access activity, so this was not an assumption. Since there were no verified agency logins during the engagement, I became seriously concerned that meaningful implementation work was not actually being performed on my account.
The agency strongly emphasized content creation and SEO implementation during the sales process, including blog posting and schema-related improvements. However, not a single blog post was ever delivered or published on my website during the engagement. I also repeatedly requested proof of completed work and implementation details, but no verifiable evidence of that promised content work was ever provided to me.
When I repeatedly requested proof of completed work and deliverables, I was mostly referred back to a project timeline instead of being provided with clear implementation evidence tied directly to my website.
Outside of limited directory-related activity, I was unable to verify meaningful SEO execution proportional to the fees charged. I did not see the level of backlink work, content production, technical implementation, or measurable progress that had originally been represented.
My concerns included:
* no verified WordPress logins for roughly five months,
* not a single blog post delivered despite repeated promises regarding content creation,
* lack of demonstrated schema implementation work,
* lack of transparent proof of completed SEO execution,
* minimal observable technical improvements,
* inconsistent communication regarding campaign progress,
* and shifting explanations throughout the engagement.
After formally disputing the results and requesting supporting proof of work, the agency denied a refund request and claimed they had delivered more work than what I had paid for. However, despite repeatedly asking for proof of completed work, I was never provided with clear evidence supporting those claims. Not even a single promised blog post was delivered during the engagement. Instead of providing documentation of completed implementation work, the agency ultimately offered only to waive a remaining invoice balance.
I strongly encourage other business owners to:
* independently track website logins and activity,
* request detailed deliverables regularly,
* verify backlinks and technical changes independently,
* and ensure all promised work is clearly documented in writing before signing.
This review reflects my personal experience.