Iamsleepy Avaliações 

31
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very helpful customer service. I accidentally ordered the wrong bed and contacted them via email to get the correct bed. They were quick to respond and very helpful.

Avaliado com 1 de um total de 5 estrelas

Happy to be proven otherwise, but as of the 24th Aug I have still not received my item. Payment was taken on the 4th August. I was promised tracking information, which did eventually come through b... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and communication so far! I’ve sent an enquiry about one of the products and if a bespoke size could be done. Mike responded promptly, professionally and offered extra supp... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had some questions about the specifications of the bed and whether it can be adapted as my child grows. I recieved a response very promptly and Michal was very helpful in answering my questions. Rea... Ver mais

4,3

Excelente

O TrustScore é 4.5 de um total de 5

31 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(31)

31 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Please prove me wrong

Happy to be proven otherwise, but as of the 24th Aug I have still not received my item.
Payment was taken on the 4th August.
I was promised tracking information, which did eventually come through but the goods have not be handed across to the shipping company, or the tracking hasnt been updated.
I've emailed customer service and will await a reply and happily update this review if I feel it needs to reflect better.

4 de agosto de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

My experience


Updated review:
Feedback has been really good and Mike\Michael chased up the situation and my parcel arrived yesterday. I was expecting slats with the bed, I haven't put it together yet but pleased to know it isn't a scam. A lot of the email correspondence went into junk so be sure to check this if you're experiencing something similar!

Starting to get really frustrated with my order. Payment came out of my account on the 24th July. Still no bedframe. Get given a tracking code which says has arrived in the UK but nothing further in terms of date of arrival. Trying to be understanding but starting to worry I am being messed about. Happy to change my review if it arrives but otherwise looking for a refund! This bed is for my 6 month old son and I cant transition him into his nursery without it. Upsetting service right now.

19 de agosto de 2026
Avaliação não solicitada
logotipo da Iamsleepy

Resposta da Iamsleepy

Dear Customer,

Thank you for your feedback, and I am deeply sorry for the frustration and upset this delay has caused, especially given that this bed is for your baby’s nursery.

We have been doing everything in our power to keep you updated on every development, but unfortunately, ParcelForce is experiencing delays on their end once the parcel arrived in the UK. We are in constant, active contact with them to track down the exact status and get this delivered to you as a matter of urgency.

Please rest assured that you are not being messed about. If the parcel does not arrive within the next couple of days, we will immediately send out a replacement or issue you a full refund—whichever you prefer.

We are truly sorry for letting you down on this occasion, and we are working hard to resolve this for you today.

Best regards,

The IamSleepy Team

Avaliado com 5 de um total de 5 estrelas

Rita floor bed

Great service ! The bed slats arrived faster than expected and the bed frame followed just a few days later

12 de agosto de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Great product, some bumps along the way.

Very happy with the finished product, can't fault it.

There were some moments of poor customer service which made me lose confidence in the business, however, great effort was made on their part to rectify the situation, and in the end it was a good outcome for all.

10 de agosto de 2026
Avaliação não solicitada
logotipo da Iamsleepy

Resposta da Iamsleepy

Dear Customer,

Thank you for your feedback. We sincerely apologize for the delay, communication issues, and frustration you experienced with your order.

We completely accept responsibility for the delay on our end. In an effort to resolve this and make things right, we offered a free upgrade to a higher-value bed. As per your request, we have processed a full refund for your order, and a confirmation email has been sent to you.

We take your comments regarding our customer service very seriously and are actively working to improve our response times and processes. Thank you for your time, and we wish you all the best.

Best regards,

The IamSleepy Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service and communication so far! I’ve sent an enquiry about one of the products and if a bespoke size could be done. Mike responded promptly, professionally and offered extra support and suggestions.
Very happy with the pre-sales experience that I had so far and it made me decide to purchase from them.

8 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lasse Duo Montessori Bed (EXTRAS)

We have the Lasse Duo Montessori Bed which we bought from another company years ago which has since closed down. As our toddler has got bigger we wanted to get the under storage drawers and house frame for the same bed. We enquired about getting these extra items and received fast responses and quotes the same day. The customer services team were really helpful and we are now awaiting the arrival of our delivery.

4 de agosto de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Beautiful bed

Beautiful bed. Arrived w/o bed base but problem was rectified asap.
Great communication

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid, it's a scam!

Avoid! It's a scam, a really good well made scam, they have changed their name, the previous company was called Funique Furniture, it came up when I message them on their Facebook page, if you Google that company it advises that items do not arrive and refunds are not provided! I have never received a tracking number, communication stopped and item never arrived!

6 de agosto de 2026
Avaliação não solicitada
logotipo da Iamsleepy

Resposta da Iamsleepy

Dear Customer,

Thank you for sharing your concerns. We would like to address this situation immediately and clear up any misunderstanding.

First and foremost, IamSleepy is 100% a legitimate manufacturer, and we have absolutely no business connection or affiliation with Funique Furniture. When establishing our brand online, we acquired existing social media pages to build our reach, which is why that name briefly appeared in past message histories. We completely understand how seeing that name caused concern, but we are a completely separate manufacturing company dedicated entirely to product quality and customer satisfaction.

We are truly sorry for the stress and frustration this situation has caused you. Because we never want any of our customers to feel anxious or uncertain about their purchase, we have issued a FULL REFUND and cancelled your order.
A formal confirmation of your full refund has already been sent directly to your email address.

We sincerely apologize for the delay in dispatch and communication that led to this experience. While we are sad we couldn't deliver one of our beds to you, we hope the instant full refund demonstrates our commitment to honest and fair customer service.

Best regards,
The IamSleepy Team

Avaliado com 5 de um total de 5 estrelas

Great customer service!

I had some questions about the specifications of the bed and whether it can be adapted as my child grows. I recieved a response very promptly and Michal was very helpful in answering my questions. Really good pre-sales service!

5 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service & product

Great customer service. I had been looking for a double floor bed for my daughter for ages but finally pulled the plug and glad I did. Great value for money especially for a solid wood bed.

16 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful small double floor bed!

Really excellent bed purchased for my 2 year old. She needs a lot of room to sleep as she’s a wiggler and the risk of her falling out is high. We bought the Lasse Scandinavian Wooden Kids Bed in a small double and it is perfect for her. It’s a floor bed so it doesn’t hurt if she rolls out, and large enough for me to lie down with her at bedtime and cuddle to sleep. We’ve just bought legs too to make it into a higher bed when she gets a bit older. Great service and fast delivery too. Would highly recommend

2 de março de 2026
Avaliação não solicitada

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