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iCandy Avaliações 761

O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I completely recommend Icandy! The best pram ever made. I got the Icandy travel system and I absolutely love it but unfortunately I had to go for something smaller and got the Icandy pip, can't wait f... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have the icandy peach 7 complete bundle and im unable to open up the chassis without my husband because of how hard the button is and I believe it’s faulty because icandy claims it should be a easy... Ver mais

Avaliado com 5 de um total de 5 estrelas

We went to the Baby Show at the ExCeL Centre on the 7th of March and had a great experience. We spoke to Chris, who could not have made everything clearer for us. We had done some research into the Pe... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja para Bebês
  2. Viveiro de plantas

Sobre iCandy

Escrito pela empresa

Shop Peach 7 Shop Orange 4 Shop all Pushchairs Shop Accessories

Our Mission

At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.

From our family to yours

From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.

Our Family

Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.

Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.

Our Approach

iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.

We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.

Need assistance with your iCandy product?

You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.

Contact iCandy

You're welcome to contact iCandy customer service directly on weekdays.

Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00

5 year Warranty

With every pushchair

With every pushchair

Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

761 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Love Icandy Products

I completely recommend Icandy! The best pram ever made. I got the Icandy travel system and I absolutely love it but unfortunately I had to go for something smaller and got the Icandy pip, can't wait for it to arrive.

19 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Faulty

I have the icandy peach 7 complete bundle and im unable to open up the chassis without my husband because of how hard the button is and I believe it’s faulty because icandy claims it should be a easy open close system to be able to do it with one hand. Now I’m planning to travel alone and I’m looking for a second option pram because I can’t manage my icandy pram on my own. It’s very disappointing when you pay the highest price point to then opt for cheaper ones for efficiency.

18 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order cancelled with no explanation

Placed an order and paid extra for next day delivery as converter kit was needed urgently (foster carer getting emergency placement). Received email from courier to say item expected, then one immediately after from courier to say my order had been cancelled? No communication from company with any explanation, and am now having to chase and am without items that are urgently needed!

17 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Attempted delivery once and didn’t…

Attempted delivery once and didn’t retry at all so haven’t received it

13 de abril de 2026
logotipo da iCandy

Resposta de iCandy

Hi Ellie

We’re sorry to hear about the issue with your delivery.

Unfortunately, DPD has advised that they are unable to deliver any iCandy items without the correct PIN being provided. The delivery attempt was unsuccessful as a valid PIN code could not be given at the time.

Your parcel is now being returned to us and will be dispatched again as soon as possible. Please ensure you have the correct PIN ready to provide to the driver so the next delivery can be completed successfully.

Avaliado com 5 de um total de 5 estrelas

Simply excellent!

Great bag and excellent for going out and about with a toddler. I love the design and functionality. Goes well with our iCandy Peach 7 Design Collection

9 de março de 2026
logotipo da iCandy

Resposta de iCandy

Good Morning Patrycja,

Thank you for taking the time to leave this review!

We are delighted to hear how much you love the iCandy Organiser bag.

Avaliado com 5 de um total de 5 estrelas

Amazing quality and stylish!

As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and are obsessed with all of our products! Each product is incredible quality - it’s sturdy and made to the highest standard, all whilst looking sleek and stylish. Couldn’t recommend more.

12 de abril de 2026
Avaliação não solicitada
logotipo da iCandy

Resposta de iCandy

Good Morning Stephanie

Thank you for this lovely review!

We are delighted to hear how much you love your carseat, 360 base, and iCandy pushchairs.

Happy travels, welcome to the iCandy family

Avaliado com 5 de um total de 5 estrelas

Great website

Great website, quick delivery and excellent products.

7 de abril de 2026
logotipo da iCandy

Resposta de iCandy

Good Morning Susan,

Thank you for leaving this review!

We are so pleased to hear how happy you are with the iSpares ordering process, from the iCandy website.

Avaliado com 4 de um total de 5 estrelas

Update from a previous review

I had previously written a review in 2024 complaining about my peach 7 Icandy that purchased from John Lewis. That issue was resolved. It turns out that John Lewis had missed an item out of the order causing the pram to not be fully accessible. Icandy customer service was great. They rang me and got it sorted and the team were very patient with my frustrations. Although the one thing I would keep my word to is that the pram isn’t practical for a smaller boot, specially when doing a food shop!

Fast forward to September of 2025 I of course purchased the Icandy pip! I had no issues flying out to turkey with it in the upper head lockers! However I did have an issue with it though that it wouldn’t fold completely and that took longer than normal to resolve I’m not sure why maybe new staff or training, there was a slight issue with communication on Icandy part but I generally do love their products! Someone within management contacted me to put an end to the issues and her customer service was absolutely amazing! It made me forget all about the previous issues! The one thing that stood out most that she did was remained in contact with me after the exchange (I left my Apple tracking device inside the pocket) she happily posted it back to me so questions asked!

I candy products will always be a win for me!

Thank you!

10 de abril de 2026
Avaliação não solicitada
logotipo da iCandy

Resposta de iCandy

Good Morning Megan,

Thank you for leaving this review!

We are so happy to hear, the service you received was as it should be.
We will pass this on to the team, its always nice to hear nice feed back like this.

Great to hear from one of the iCandy family!

Avaliado com 5 de um total de 5 estrelas

Excellent product

Very happy with the travel system

9 de abril de 2026
Avaliação não solicitada
logotipo da iCandy

Resposta de iCandy

Good Morning,

Thank you for taking the time to leave this review!

We are delighted to hear how happy you are with your iCandy pushchair.

Happy travels, welcome to the iCandy family.

Avaliado com 5 de um total de 5 estrelas

I have been using my icandy peach 7…

I have been using my icandy peach 7 coco for over a year .. the best thing ever.. and I am able to convert it to twin too with additional coverter which is very convenient

8 de abril de 2026
Avaliação não solicitada
logotipo da iCandy

Resposta de iCandy

Good Morning,

Thank you for taking the time to leave this review!

We are delighted to hear how happy you are with your Peach 7.
Happy travels :)

Avaliado com 3 de um total de 5 estrelas

The pushchair itself is light weight…

The pushchair itself is light weight and easy for manoeuvring. Love the colour and the fact it packs away small in the boot of the car or stored at home. The disappointment comes with the fact that that my 2yr old is too big for this buggy. His feet almost touch the ground when pushing him or just over hang the front wheels. This should be a pushchair he can use until 4yrs but that clearly won’t be the case.

31 de março de 2026
logotipo da iCandy

Resposta de iCandy

Good Morning Tanesha,

Could you please forward the images of the bumper bar and of your child in the seat in the position it was in, into the customer service team.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service! Delivered in less than 24 hours ! Quality as always is second to none. Thank you so much!

31 de março de 2026
logotipo da iCandy

Resposta de iCandy

Good Morning Alexander,

Thank you for leaving this lovely review!

We are delighted to hear how happy you are with your item, and the overall service you have received.

Avaliado com 1 de um total de 5 estrelas

Item received not even produced or sold by icandy!

Poor communication and an item arrived that wasn’t even an icandy product obviously opened in transit and a random item put into the icandy damaged packaging then sealed in a Royal Mail clear plastic tag with a cable tie.. 😡

27 de março de 2026
logotipo da iCandy

Resposta de iCandy

Good Morning Lisa,

We are very sorry to hear about the parcel arriving open.
we will be in touch today about this.

Avaliado com 5 de um total de 5 estrelas

Amazing buggy

Amazing buggy, very comfortable for baby, spacious under basket storage and great off road too for those who like out of the city adventures.

31 de março de 2026
Avaliação não solicitada
logotipo da iCandy

Resposta de iCandy

Good Morning

Thank you for this lovely review!
We are delighted to hear how much you love your pushchair.

Welcome to the iCandy family!

Avaliado com 1 de um total de 5 estrelas

My Order is missing

My Order is missing, I only got the two chairs without the actual push chair. The delivery comes and runs away and does not call if they are at the door.

27 de março de 2026
logotipo da iCandy

Resposta de iCandy

Good Morning Mohamed

We are very sorry to hear this, we will be calling you today regarding this matter.

31/03 16.25

Good Afternoon Mohamed, we are sorry you missed our call this afternoon, we can see by the courier images and have been advised that all boxes are now present.

Avaliado com 5 de um total de 5 estrelas

Andy was very helpful and knowledgeable…

Andy was very helpful and knowledgeable made great points and wasn’t pushy. Resulted in buying our first pram! The icandy peach bundle.

29 de março de 2026
Avaliação não solicitada
logotipo da iCandy

Resposta de iCandy

Good Morning Danielle,

Thank you for this lovely review.

We are delighted to hear that you enjoyed your experience with our wonderful Andy. Purchasing your first pram is such an exciting milestone, and having knowledgeable and friendly support makes all the difference.

Congratulations on this special purchase, welcome to the iCandy family —here’s to many wonderful adventures ahead with your new pram!

Avaliado com 4 de um total de 5 estrelas

Delivery service was great.I would like…

Delivery service was great.I would like that you have delivery to Serbia.

23 de fevereiro de 2026
logotipo da iCandy

Resposta de iCandy

Good Morning Marija,

Thank you for this feed back.

We are sorry we that Serbia isn't an area we cover at the moment,

However, we always strive to assist customers in situations like yours. We will always do our best to explore alternative options or solutions to help you complete your purchase smoothly.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service , delivery was quick , and was what I needed to add to my icandy 7 x

18 de março de 2026
logotipo da iCandy

Resposta de iCandy

Good Morning Amie,

Thank you for the lovely feed back!

We are delighted to hear how happy with the iCandy process and delivery!

Avaliado com 5 de um total de 5 estrelas

Raincover

The raincover fitted my peach pram perfectly. Great service.

17 de março de 2026
logotipo da iCandy

Resposta de iCandy

Good Morning John

Thank you for your lovely feed back.

We are very happy to hear how pleased you are with iSpares procedure and the item you ordered.

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