The GPS did not work, while we received a credit for it, during the trip it created challenges. As an example, not knowing the distances between attractions meant that we missed a few because of time... Ver mais
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Veja o que dizem as avaliações
Absolutely dreadful company. I booked an excursion online and had to cancel it as we were unable to travel. I was told that I would receive a full refund to my credit card within a few days. 6 month... Ver mais
Our tour guide, Erling Erlingsson was terrific. He was organized and gave us a clear schedule. Erling was very knowledgeable and gave us a lot of information and answered our questions. With the c... Ver mais
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Some difficulty with the tablet. End point each day was not always at hotel, confusing on the 2nd last day. Crater location on mapping system not correct, new accss point. Car was almost new and comfo... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Every day, Iceland Travel’s local experts craft once-in-a-lifetime travel experiences and take guests on extraordinary Icelandic journeys. We take pride in our diverse product portfolio, high-level services, and deep connections to our community of businesses and suppliers here in Iceland. Our longstanding history is built on the extensive experience of our team and our commitment to preserving Iceland’s fragile natural environment.
Informações de contato
Skógarhlíð 12, 105 Reykjavík, Islândia
- +354 585 4300
- hello@icelandtravel.is
- icelandtravel.is
2,4
Ruim
77 avaliações
Sem histórico recente de pedidos de avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Adventuresome way to visit Greenland in…
Adventuresome way to visit Greenland in one dayAdventuresome way to visit Greenland in one day..
25 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear John
Thank you for your positive feedback, how great to hear that you enjoyed your time in Greenland! :)
Kind Regards,
Oddný, Iceland Travel
It was a great experience
It was a great experience, visiting Iceland. And expectations came out.
25 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear Paul Hilte
Thank you for your feedback, I am glad you had such a great time on our tour!
Kind Regards from Reykjavík,
Oddný, Iceland Travel
Amazing tour with lots of bear…
Amazing tour with lots of bear sightings. Good accommodation and meals. Expensive but well worth it, would go again if I had the funds.
24 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear Vivienne Evans
Thank you for your valuable feedback.
I am happy to hear that you were satisfied with your Iceland Complete tour.
We hope you come again to Iceland, to make more unforgettable memories :)
Kind Regards,
Oddný, Iceland Travel
Amazing Self Drive Experience
We booked a self drive tour through Iceland Travel and it was amazing. They booked the hotels and rental car for us and provided us with an itinerary which helped us so much. They were very responsive to our inquiries and all around the experience was perfect. They also provided us with a gps and a tablet with interesting sights we might want to see which was extremely helpful.
24 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Hello there,
Thank you for your review, we really appreciate your feedback. It is always a pleasure to know when our customers have such an amazing time during their stay in Iceland.
I am thrilled to hear that our tablet added so much to your experience.
Best Regards from Reykjavik,
Oddný, Iceland Travel
Very good
Very good. Getting a separate room for me and my friend made things much easier for us.
23 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear Randal
Thank you for your valuable feedback. I am happy to hear that your tour was a good experience! :)
Have a nice day!
Kind Regards from Reykjavik,
Oddný, Iceland Travel
Hildur was awesome
Hildur was awesome! she planned the best trip for us. The driving tour was the way to go for our family and was so easy to navigate.
We loved the hotels we stayed at and the excursions were top notch.
I highly recommend.
21 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear Kelly
Thank you for your fantastic review! I am glad that your tour was such a success and that you had a great time!
I will make sure that Hildur receives your compliment :)
Have a wonderful day!
Kind Regards,
Oddný, Iceland Travel
very nice tour
very nice tour. every stops during the tour were relevant with good choice of hotels.
but we were unable to reach the team during our stay for any question (email, phone...)
20 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear Anne-Laure
Thank you for your valuable feedback of our services. I am happy to hear that you were pleased with the tour itself along with the hotel accommodation.
I would really like to know more about the reason you couldn't reach our team during your stay. We have an emergency phone outside of regular office hours which should always be answered. Could you please send me more details to customercare@icelandtravel.is, so I can look further into this matter?
Have a wonderful day!
Kind Regards,
Oddný, Iceland Travel
Around Iceland in May
Some difficulty with the tablet. End point each day was not always at hotel, confusing on the 2nd last day. Crater location on mapping system not correct, new accss point. Car was almost new and comfortable, Hotel rooms (basic) were quite clean and comfy with great breakfasts. .
19 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear William
Thank you for taking the time to write us this review about your experience with us, we highly appreciate it.
I am sorry to hear that you ran into problems with the tablet, we will look into your comments regarding it.
I am happy that you liked the car and your hotel accommodation :)
I hope you had a good time in our wonderful country and had a pleasant journey home!
Kind Regards,
Oddný, Iceland Travel
My granddaughter and I finally are able to travel to Iceland
Since my granddaughter was in grade school, she and I have always wanted to travel together to Iceland. Finally we had the opportunity to do it when her high school allowed her Senior project to be a trip to Iceland. We booked the Iceland Complete trip. The guide, Soffia, was excellent and the driver was also excellent. We expected to see a great deal and we even saw more. The food was excellent and the trip was first class. The only criticism I have is on the last day, I would have liked a city tour of Reykjavik. I have no problem giving this tour 5 stars. Both my granddaughter, Dani, and I will remember this trip for the rest of our lives.
19 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear Harold
Thank you for sharing your wonderful experience of our Iceland Complete tour. We are very proud of our team of amazing guides and we will make sure that Soffía receives your compliment!
I am delighted to hear that you and your granddaughter were able to enjoy your time together here in Iceland and create memories that will last a lifetime.
Thank you for choosing Iceland Travel for your trip to Iceland :)
Kind Regards,
Oddný, Iceland Travel
Best experience ever
Best experience ever! The trip planner tablet is excellent!
19 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear Leanna
Thank you for taking the time to write us this review :)
I am glad that you had such a great experience and that you were happy with our tablet, we strive to provide an excellent service!
Have a nice day!
Kind Regards,
Oddný, Iceland Travel
Fantastic service
Fantastic service. Iceland Travel set us up with a great campervan rental and a fantastic hotel in a great area of the city! This is my second experience with them setting up a trip in Iceland. Will be using them again in the future!
19 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear John,
Thank you for your fantastic review, we really appreciate it!
I am delighted to hear how happy you were with your Campervan Adventure.
Thank you for choosing Iceland Travel, we look forward planning your next adventure! :)
Kind Regards from Reykjavík,
Oddný, Iceland Travel
Great trip, with a lesson about gas stations
Great trip, and amazing support. The tablet made it possible to use every minute of our time in Iceland to see amazing things. There was no such thing as a long transfer because the tablet informed us of what was near our route and we visited as many places as we could.
One suggestion: warn American travelers that many gas stations, especially in smaller towns, offer only pay at the pump using a credit card with a PIN. American credit cards don’t have PINs so I had to drive a greater distance to find a station where I could pay inside the convenience store. Americans need to request and insist on a PIN from the credit card company at least 2 weeks before departure.
Also, some gas stations sell prepaid gas cards for their American customers. They work at the pay at the pump stations. Again, you can buy them at a gas station where you can pay inside the store.
19 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear Sharon
Thank you for your review, we really appreciate your feedback.
I am thrilled to hear that our tablet added so much to your experience around Iceland!
Thank you for your great practical advice to other travelers regarding Icelandic gas stations :)
Best Regards from Reykjavik,
Oddný, Iceland Travel
Iceland Travel was fantastic!
Iceland Travel was fantastic!! They really listened to us and helped us plan the perfect trip. Every reservation they made and every suggestion was spot on!!
19 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear Laura
Wow! Thank you so much for review. I am happy to hear that we were able to make your trip to Iceland excellent.
We hope to hear from you again if you are ever back in Iceland! :)
Kind Regards,
Oddný, Iceland Travel
they set up an excellent trip for us.
19 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear Tom Scott
Thank you for your positive review of your tour! I am glad to hear that you were happy with our services during your stay in Iceland.
We hope to hear from you again for your next Iceland adventure :)
Best Regards,
Oddný, Iceland Travel
Poor communication and overly expensive for no reason
Didn't receive any response to my email sent the evening we arrived. This was regarding the tablet, which wasn't working properly. The tablet was a bit of a disappointment really and did not offer much more than a bit of a guide to a few of the sites. It also seemed to stretch some of the point to point journeys quite a bit.
My biggest frustration was that every hotel, apart from the first one, was booked for three rooms for my family when two rooms would have been fine in every case other than the first night because most of the rooms had capacity for 3 people. This added significantly to my costs for no reason.
17 de junho de 2019
Avaliação não solicitada
Resposta da Iceland Travel
Dear Brennan
Thank you for reaching out to us.
I'm deeply saddened to hear about your experience and I completely understand your disappointment with our tablet not working properly.
We have done an investigation of your complaint and we couldn't find any e-mails from you at the evening of your arrival or any evening after that. We also were not able to find any records of a call from you to our emergency phone (which should be used outside of office hours, like in your case). The emergency phone number is listed in the travel documents we sent to you. Our office is open from 9 to 17 on weekdays and if an urgent matter arises outside those hours, it is important that our customers are always able to reach us.
We would really appreciate receiving more information from you, in order to locate your e-mail or a call to our outside office hours phone. Could you please send us an e-mail to customercare@icelandtravel.is with more detailed information so we can see what happened during your arrival?
As for the hotels, you requested to be arranged in 1 x single room and 2 x double room. I am very sorry if there was any misunderstanding at the time of the booking but I couldn't find any information stating other wishes from you.
Again, thank you for sending us your feedback, we highly appreciate it as we are constantly striving to improve our services.
Kind Regards,
Oddný, Iceland Travel
Resposta da Iceland Travel
Dear Peter,
Thank you very much for your feedback, we really appreciate it!
We hope to hear from you again for your next Iceland adventure.
Best Regards,
Oddný, Iceland Travel
Awesome tour!
21 de maio de 2019
Avaliação não solicitada
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