It was very easy. The agent greeted me and processed my reservation with no problems. The same agent greeted me again on my return and retrieved my car immediately. I didn't have any problems like I h... Ver mais
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Veja o que dizem as avaliações
Great East Side location with a very favorable price. It's just a few blocks to the Lexington and 53rd St subway station. Attendants were friendly and had my car ready to exit at my return time.
Once again, 4 times in total, I have reserved and prepaid for a spot in the Sutton 53rd garage and for some reason the system doesn’t recognize my car and connect it to my prepaid status. The rep at t... Ver mais
Best Icon Garage in NYC All the Familiar faces of employees that have been there for 10 Plus years and are always friendly and the service is great
Detalhes da empresa
Escrito pela empresa
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Informações de contato
417 East 53rd Street, 10022, New York, NY, Estados Unidos
- 212-644-6312
Infirmação importante
3,8
Muito Bom
227 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 79% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First time to NY parking and got scammed
First time to NY and purchased parking via an APP. Drove into two garages along East 53rd street. On each occasion showed them the app booking and they said it was not their car park booking. Drove into Sutton house Garages at 06.42 pm and the parking attendant said, YES, this was the right place with the right booking. Went to pick up my car the next day and a new parking attendant said nope wrong car park. Would not release my car until I paid $49, as I was heading off to the Airport to catch my flight back to the UK. I would like my money back please for dishonest information and have ended up paying twice.
12 de abril de 2026
Avaliação não solicitada
Once again
Once again, 4 times in total, I have reserved and prepaid for a spot in the Sutton 53rd garage and for some reason the system doesn’t recognize my car and connect it to my prepaid status. The rep at the garage had to manually check me out yesterday. I have complained about this before, but nothing has changed. I have been parking at this location for years.
17 de janeiro de 2026
Excellent attention to detail and very…
Excellent attention to detail and very courteous throughout.
5 de maio de 2025
Good experience
Honestly, it's just my favorite lot in the city. Easy on and off to the FDR. The guys there always take great care of my car.
18 de abril de 2025
This garage took our car quickly
This garage took our car quickly, took good care of it, and returned it to us quickly. Remember to leave the boys a tip!
25 de março de 2025
Double Charged & Tacked on Fees
In addition to double charging my credit card and refusing to refund me, when I picked up my car they held my keys hostage until I agreed to pay an additional fee for an oversize vehicle. I have parked in this exact garage in the same car a handful of times before with no oversize vehicle fee. I will never park in this garage again and if Icon refuses to refund my money, I will never park in another Icon garage.
Update: Icon responded to my initial review attempting to claim that their policy for oversize vehicles is clear and coherent, it is not. I drove the same vehicle and parked in the same garage as I have several times before with no oversize vehicle charge, and then they suddenly decided to charge me with no warning and would not turn over my car without payment. The personnel at the garage implied that their manager had unilaterally changed the policy and refused to refund me for double charging. This is a fraudulent misrepresentation of pricing.
13 de janeiro de 2025
Resposta da Icon Parking - SUTTON 53 PARKING LLC
Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our oversize vehicle fee. Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that an oversize fee will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.
Close by to my daughter’s apartment
Close by to my daughter’s apartment. Car was ready when we wanted it back. Only strange thing was that both front windows were open.
31 de dezembro de 2024
Car was ready at the scheduled pick up…
Car was ready at the scheduled pick up time. Courtesy and pleasant attendant.
15 de dezembro de 2024
Took care with my car
Took care with my car. Very friendly service. Left my car in the garage where it was very easy to retrieve when I came back to pick it up.
11 de dezembro de 2024
Efficiency Plus!
Reservation making was easy. Arrival was expedited quickly. Departure was quick and efficient. T custodians were friendly.
26 de novembro de 2024
Always a pleasure to park here
16 de outubro de 2024
Bathroom Restriction
I'm any old man and parked at this location for the first time after a long drive. I really had to pee and the attendant refused to let me use their bathroom. I park at many other places and I'm always allowed to the bathroom. I was insulted by this refusal
17 de outubro de 2024
Resposta da Icon Parking - SUTTON 53 PARKING LLC
We value your feedback and have taken steps to address the issues you encountered. We would be grateful for the opportunity to make things right and regain your trust. Please give us another chance to exceed your expectations and show you the exceptional service we strive to provide. Your satisfaction is our top priority, and we are committed to ensuring a positive experience for you.
Simple to navigate website and reserve…
Simple to navigate website and reserve parking in advance.
9 de maio de 2024
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