Icons.com Avaliações 1.584

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

아무래도 먼 곳에서 오다 보니까 액자가 멀쩡하게 오진 않았는데 신속하게 교체해줘서 좋았음 한국인 구매자들이 있다면 축구 싸인 유니폼은 아이콘즈가 젤 나은 것 같음 신뢰성이나 시장에서의 가치나 아이콘즈>a1=구단발>>베켓윗니스드>>그외 요즘 짭이 하도 많아서 그냥 맘편하게 아이콘즈 사는거 추천 이베이에 파는 싸인 유니폼 80프로는 짭임 매치원이나 골... Ver mais

Avaliado com 2 de um total de 5 estrelas

I ordered a signed jersey, and it did not arrive in the condition it should have. I reported the issue immediately. Only after following up multiple times did we realize that Icons had been repl... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

5 stars all the way, no question! As a long-time sports memorabilia collector, I’m absolutely stoked with the quality of my Icons purchase. The items are exactly as described, in perfect shape... Ver mais

Avaliado com 5 de um total de 5 estrelas

Item was exactly as described. Very pleased. FedEx made a shipping error and the customer service from Icon was fantastic- they proactively alerted me to what was happening and gave me updates along... Ver mais

Detalhes da empresa

  1. Loja de memorabília esportiva
  2. Fornecedor de Brindes
  3. Loja de Souvenirs
  4. Loja de futebol

Sobre Icons.com

Escrito pela empresa

Official. Authentic. Exclusive.

Icons Shop Ltd is the world's leading football memorabilia company and Icons.com is the most trusted brand in the game. Authenticity is everything to us, as it is everything to our customers.
Icons has been in business since 1999, making us one of the web’s oldest signed memorabilia operators. Starting as a network of personal websites for legendary players such as Dennis Bergkamp, Ryan Giggs and Henrik Larsson, we bought our domain name way back in the 1990s and we’ve been building a reputation as the home of signed football memorabilia ever since.
We’re proud of our history and we’re confident of our standing in the signed memorabilia industry.
If you're still unsure and want to learn more about Icons, click the 'About us' button below ⬇️ About us
Why not take a look at our extensive, authentic selection of hand signed sports memorabilia ⬇️ Icons.com

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

아무래도 먼 곳에서 오다 보니까 액자가 멀쩡하게 오진 않았는데 신속하게…

아무래도 먼 곳에서 오다 보니까 액자가 멀쩡하게 오진 않았는데 신속하게 교체해줘서 좋았음
한국인 구매자들이 있다면 축구 싸인 유니폼은 아이콘즈가 젤 나은 것 같음
신뢰성이나 시장에서의 가치나 아이콘즈>a1=구단발>>베켓윗니스드>>그외
요즘 짭이 하도 많아서 그냥 맘편하게 아이콘즈 사는거 추천 이베이에 파는 싸인 유니폼 80프로는 짭임
매치원이나 골딘 채어리티 스타 이런 경매는 잘 알아보고 사시면 될듯

30 de março de 2026
Avaliado com 3 de um total de 5 estrelas

Beware of whopping import duties if delivering outside the UK

The interaction and experience directly with Icons was excellent with responsive and professional staff.
The product received (and purchased as a gift) was exactly as advertised and arrived promptly.
I was however hugely disappointed and outraged to receive a monstrous bill from the courrier company used by Icons for the delivery of the product despite already having paid Icons almost GBP 98 in 'shipping and handling'. The courrier company then charged me an additional amount several times the shipping charge on supposed import duties, using a calculation that did not make sense. Having reported it to Icons, I would have expected the company to be more proactive in looking into this with their chosen courrier company. Buyers should be alerted to this beforehand.

25 de março de 2026
logotipo da Icons.com

Resposta de Icons.com

Hi Sandra,

Thank you for your review and for your kind comments regarding our service and the product - we genuinely appreciate that.

However, we would like to clarify an important point for both yourself and future customers reading this.

Customs duties and import taxes are completely independent of Icons and are set by the destination country’s authorities, not by us or our courier. These charges are a legal requirement on international shipments and are outside of our control.

We also make customers aware of the possibility of such charges at checkout and within our FAQs prior to purchase. The amount charged is determined by local customs and can vary, which is why we are unfortunately unable to predict or influence it.

While we did review your query at the time, we are not able to intervene in or alter customs decisions made by third-party authorities.

We’re really pleased to hear that you were happy with both the item and the service you received, but we do feel it’s important that responsibility for customs charges is accurately represented.

Thank you again for your feedback.

Avaliado com 1 de um total de 5 estrelas

The item was broken because poor…

The item was broken because poor packaging

1 de abril de 2026
logotipo da Icons.com

Resposta de Icons.com

Hi Valeria,

We’re really sorry to hear that your item arrived damaged — that’s certainly not the experience we want for any of our customers.

All of our items are carefully packaged to protect them in transit, however unfortunately on rare occasions damage can occur during delivery with the courier.

We’re a bit disappointed that you didn’t contact us directly before leaving this review, as we would have been more than happy to resolve this for you quickly, whether that be a replacement or a refund.

Please do get in touch with us at customersupport@icons.com so we can put this right for you as soon as possible.

Kind regards,

Avaliado com 5 de um total de 5 estrelas

5 stars all the way

5 stars all the way, no question! As a long-time sports memorabilia collector, I’m absolutely stoked with the quality of my Icons purchase. The items are exactly as described, in perfect shape, and the framing work is top-tier—total love for that.

Just a couple quick notes, nothing major at all:
First, shipping was a little slower than I expected, probably because you guys do the custom framing after the order comes in, right? Totally get it, and it’s not a big deal for me at all—I wasn’t in a rush, so it’s all good.

Second, I’ve got a suggestion that I think would be a game-changer for collectors like me. A lot of us pick up vintage Icons pieces (10, 15, even 20 years old) from the secondary market, and right now, we have to send them off to third-party authenticators like PSA in the US just to verify they’re real Icons products. It’s a huge hassle, extra cost, and a total pain. It would be amazing if Icons could launch an official in-house authentication service for your own historical items. And honestly, we collectors would totally be fine paying for this service—no problem at all. It would add so much value, protect your brand’s reputation, and make our lives way easier.

Overall, this is an awesome company with amazing products, and I’m so happy to be a customer. 10/10 would recommend to every collector out there, and I can’t wait to see this authentication service become a reality down the line!

24 de março de 2026
Avaliado com 2 de um total de 5 estrelas

Poor Communication

I ordered a signed jersey, and it did not arrive in the condition it should have. I reported the issue immediately.
Only after following up multiple times did we realize that Icons had been replying to me, but the emails apparently were not getting through.
We agreed on a solution: the package would be collected, repaired, and then shipped again.
Several days have passed since that email, and once again I have received no response.
I am therefore requesting that Icons.com respond to my emails through this channel.
Request (98527)
Order: #1000059490

8 de abril de 2026
Avaliação não solicitada
logotipo da Icons.com

Resposta de Icons.com

Dear Hakan,

Thank you for your message.

We would like to clarify that we have responded to your query. Our most recent email was sent at 08:01 on Wednesday morning, in which we requested a suitable date for collection of the item. We can provide screenshots of this.

Please note that our offices were closed over the bank holiday weekend (Friday–Tuesday), which is why there was a short delay in communication during that period.

As we have not yet received a response to our latest email, we kindly ask that you confirm a convenient date for collection so we can proceed with the agreed solution as quickly as possible.

If you are not receiving our emails, we recommend checking your spam/junk folder or providing an alternative email address so we can ensure smooth communication going forward.

We look forward to your reply.

Kind Regards,

Dan @ Icons Customer Support

Avaliado com 2 de um total de 5 estrelas

I bought a framed signed shirt

I bought a framed signed shirt, no communication from sender after it was bought, package was left outside of the house without any notification, it arrived with scratched frame and unmounted (perhaps due to delivery). Extremely disappointing for a purchase of this magnitude. I have bought articles here before and never had an experience this bad.

15 de março de 2026
logotipo da Icons.com

Resposta de Icons.com

Hi Raul,

I’m really sorry to hear about your experience – especially given the value of the item and your previous positive orders with us. That’s certainly not the standard we aim to deliver.

We do usually send tracking details and delivery updates to the email address and contact number provided at checkout. However, unless we’re made aware of a major issue with a shipment, we wouldn’t typically reach out directly during transit.

That said, the condition the item arrived in and the lack of notification from the courier is obviously disappointing, and we completely understand your frustration. I’ll be reaching out to you via email shortly so we can look into this properly and see what we can do to resolve things, as well as understand what we could have done better here.

Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused.

Kind Regards,

Dan @ Icons Customer Support

Avaliado com 5 de um total de 5 estrelas

Signed and dedicated Luis Suarez photo

I've ordered a signed and dedicated photo from Luis Suarez.
From start to finish i got help and answers for all my questions and wishes. Especially Alfie was my guy! He helped me with everything.
Really happy with the dedicated photo, even with a photoproof of Suarez holding it was included in the COA, which is really nice.
In general im just happy with Icons.com and Icons VIP for many years.
Many thanks!!!

27 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I just received a bill from FedEx to…

I just received a bill from FedEx to pay for my shipping a second time?

3 de outubro de 2025
logotipo da Icons.com

Resposta de Icons.com

Hi Danielle,

We’re sorry to hear this has caused concern. The charge you’ve received from FedEx isn’t a second shipping fee, but customs and duty charges applied by your local authorities when importing goods. These fees are set and collected by the courier on behalf of customs, and unfortunately aren’t controlled or received by us.

We do aim to make this clear at checkout and in our FAQs, though we understand it can still come as a surprise.

We’ve responded to you directly with further details, and we’re more than happy to continue helping clarify this for you there.

Kind Regards,

Dan @ Icons Customer Support

Avaliado com 5 de um total de 5 estrelas

Legendary Vieri autograph delivered to Shanghai

I decided to treat myself to a shirt signed by the legendary Christian Vieri (Bobo) — a true icon of the 90s and the pride of Italian national team! I ordered from ICONS.COM and was pleasantly surprised by the delivery speed. I live in Shanghai, and the parcel arrived in literally 7 days. The tracking worked from day one, and there were no issues with customs at all.
The packaging was perfect: a rigid plastic case (capsule) containing the signed shirt and the Certificate of Authenticity (COA) with all the holograms.
I'm really happy with my purchase. You can trust this store; they handle deliveries to China perfectly. Now I'll be looking for more items to add to my collection. Forza Italia!

26 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Item was exactly as described. Very pleased. FedEx made a shipping error and the customer service from Icon was fantastic- they proactively alerted me to what was happening and gave me updates along the way. Great service.

23 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

I want to thank Dan for his help

I want to thank Dan for his help, I am very happy for my Messi and Ronaldo shirts, 100% the best purchase of my life, thanks again to the best memorabilia page in the world icons.com

12 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Messi's signed photo plate !!

I'm so thrilled to get Messi's memorabilia that I always wanted since I was a child. It's the third time I ordered signed items from Icons, and I'm pleased with my purchases. I've always received everything very well packed and without issues. All was perfect.
I got my golden pieces at a wonderful discount price that is never bad. Thanks, Icons, for always making offers that we can afford and fulfilling our dreams.
Nothing negative to say. Recommended 100 %

4 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Icons: The Best Sports Memorabilia Company

Icons is currently the premier sports memorabilia company, offering expert authentication services. They provide guarantees for any autographed jersey produced by Icons, which I believe demonstrates the utmost respect for the market and collectors alike. I've had several of my collectible jerseys authenticated through them. Those with complete documentation were processed swiftly, though one took a bit longer due to unclear materials I initially provided. Once I supplemented the original order with the order number, they promptly confirmed it. This reflects the responsible approach of the Icons team, truly safeguarding every jersey that comes from Icons!

3 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

One star for the offering, the rest was disappointement incl. support.

One star for the offering, yet, the rest was disastrous. I wish there is an EU shop, perhaps idea for someone to compete with icons.com. Handling company seemed to be more involved in resolving then icons.com support team, they just don't care, poor service, misleading info about shipping and handling.

29 de janeiro de 2026
logotipo da Icons.com

Resposta de Icons.com

Hi Marek,

Thank you for taking the time to leave a review. I’m genuinely sorry that you feel our support was poor - that’s never the experience we want any customer to have.

With regard to the specific questions you raised, many of them related directly to courier procedures and customs handling. In those cases, we are often required to refer to the courier’s own terms and conditions, as those elements sit outside of our direct control. That said, we completely understand how frustrating that can feel from a customer’s perspective.

We also want to apologise for not making it clear at the time that we use AM World/FedEx for certain shipments. There was an error on our site wording, and we accept that this may have contributed to the confusion around shipping and handling. That is on us, and we’re sorry for that lack of clarity.

I have personally emailed you to offer my direct apologies and to see if there is anything further I can do to assist. We do care very much about our customers, and while international shipping can sometimes involve third-party processes, we should always communicate those details clearly.

Thank you again for your feedback. It’s taken seriously.

Kind Regards,

Dan @ Icons Customer Support

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