iCowHide UK Avaliações 

1.115
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bought a cow skin rug in the sale and was very pleased with the colour and the size. It does have a couple of imperfections but it was a sale item and a natural product. Originally purchased for the l... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

I'm giving 3 stars because I had to return the bag I bought. The colour was different from the website, so wasn't suitable for the outfit I wanted to wear with it. The return process was complica... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I purchased a few items from iCowhide back in December and am so pleased I did :) XL Sexto Sheepskin Rug is so thick, soft and heavy . Cowhide cushions look and feel amazing as do the sheepskin cus... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really great bag, the colour is beautiful, l like the secure purse inside too. Delivered within promised time frame which seems an increasingly rare occurrence these days, and the fabric feels supple... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de tapetes
  2. Loja de Carpetes
  3. Loja de Móveis

Escrito pela empresa

iCowhide UK is the UK's best-loved online destination for genuine cowhide and sheepskin — a small family business with two decades of experience in rugs and natural floor coverings, and an international presence spanning the UK, US, Canada, the EU and Australia. We work directly with trusted manufacturers in South America, which means every hide is hand-selected and offered at the best possible price, with no middlemen. Each cowhide rug is a genuine one-of-a-kind — no two hides share the same markings — and our sheepskin rugs range from single pelts to sumptuous XL designs in both natural and boldly dyed colours. Alongside our rugs you'll find handcrafted cushions, hats and accessories in genuine cowhide and sheepskin. We're also proud to introduce Clemés, our sister brand for bags and accessories. Clemés brings the same love of natural materials to your wardrobe: quality authentic leather, suede and raffia designs, made for everyday elegance — from structured everyday totes to elegant evening bags and seasonal raffia styles. Discover the full collection at clemesbags.com. Your order ships from our London warehouse, usually within 48 business hours, and our small family team personally handles every question — because your home (and your handbag) deserve nothing less. Thank you to the thousands of customers who've made us part of their homes.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(1.115)

345 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Product was great (cowhide)and am most…

Product was great (cowhide)and am most impressed by the prompt delivery and I was updated throughout the transit.

24 de março de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Peter! We're so pleased you love the cowhide and that the delivery updates kept you in the loop.

Avaliado com 3 de um total de 5 estrelas

Great rugs, satisfactory response and reason given for delay as they- excellent 👌

Lovely rugs, ordered 2 and sent the one back as it didn’t suit my one room. Have emailed 3 times and received no response, finally after a week have had an email which is asking which rug I returned? Odd as the company sent me the return label ( have proof of postage) and am disappointed that despite emailing to confirm which rug I returned am still waiting to hear back ?

Update - 3 days I had a satisfactory reply and reason given for delay as they are a small family run business. All was resolved to my satisfaction and so pleased with the quality of the rug and cushions purchased.

20 de março de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Dear Jayne, we process returns once a week. Yours has been inspected and processed already. Thanks for your purchase.

Avaliado com 2 de um total de 5 estrelas

Beautiful bag, dreadful customer service

Absolutely beautiful bag. Have had many compliments, but the long strap clasp broke very shortly after it was received. Customer services said they can’t replace it because there are none in stock- they are still selling the exact bag online! Really poor “customer service”, especially considering the price of the bag. Won’t be returning & will advise others not to purchase from here too.

16 de março de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Dear Laura, the coral colour of our Milano bag is out of stock and we cannot replace your broken clasp months after the purchase, even if we wanted to. We have already emailed with another offer to resolve this.

Avaliado com 5 de um total de 5 estrelas

The products are very high quality

The products are very high quality, I have had 3 of the cowhides and 3 sheepskins and all have been really lovely. Delivery is always quick and service is great. I would definitely use again - probably for cushions next time 😍😍

17 de dezembro de 2025
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Sarah! We're so glad you've been happy with every hide and sheepskin so far - looking forward to helping with cushions next!

Avaliado com 5 de um total de 5 estrelas

Fantastic products - highly recommended!

Great products, fast delivery - amazing!!!

10 de janeiro de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Carys! We're so glad you love the products and that delivery was quick - it means a lot!

Avaliado com 5 de um total de 5 estrelas

I bought the double sheepskins for…

I bought the double sheepskins for placing over my dining room chairs, for our New Year's "Winter Wonderland" celebration dinner. They looked so fabulous and I've loved them so much - I've left them on! It's now March and I think it's time to retire them for the spring and summer sadly, but they will be out again towards Christmas. These are excellent quality. They came quickly, were well packed and I've had no issues.

22 de março de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Kate! We love that your sheepskins were part of your Winter Wonderland celebration - so glad they've held up beautifully with no issues, and we hope they're just as cozy again this Christmas!

Avaliado com 5 de um total de 5 estrelas

Superb product excellent customer service

I have bought two bags and highly recommend this company. I had a small issue with delivery (actually it was at my end) and their customer service team were on it within the hour. They made sure it wasn’t their issue and were exceptionally thorough and professional!
Their bags are lovely and have a high standard of trims ( zips, eyelets etc) as opposed to some fairly’ priced brands who use cheap trims and accessories!
Highly recommend them.

5 de fevereiro de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Pauline! We're so glad our team could sort the delivery hiccup quickly, and delighted you're happy with the quality of the bags and trims. Thanks so much for recommending us!

Avaliado com 5 de um total de 5 estrelas

I did have to wait a bit longer than…

I did have to wait a bit longer than usual, but it’s worth the wait . Beautiful quality I do recommend and I will definitely buy from icowhide again . Thanks Lisa Daniels

11 de março de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Lisa! Sorry for the extra wait, but we're so glad the quality made it worthwhile - we can't wait to welcome you back for your next order!

Avaliado com 4 de um total de 5 estrelas

Great customer service

Great customer service. The original ordered rug couldn’t be sent due to defect prior to dispatch so was offered to chose another which arrived very promptly. Communication was very easy resulting in satisfaction

10 de dezembro de 2025
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you for your feedback! We're glad we could quickly sort a replacement for you after the original rug was found to be defective, and that the communication made the whole process easy. We really appreciate you giving us the chance to put things right.

Avaliado com 5 de um total de 5 estrelas

excellent products as described

excellent products as described. fast efficient delivery both at christmas and since

12 de março de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Iain! We're so pleased the products lived up to expectations and that delivery has stayed quick and reliable, both at Christmas and since.

Avaliado com 5 de um total de 5 estrelas

I love the product

I love the product, it is such good quality, I used it as a throw on my bed. Loving it!

12 de março de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Max! We love that it's become a bed throw - such a great way to enjoy the quality every day. So glad you're loving it!

Avaliado com 5 de um total de 5 estrelas

Gorgeous shop with excellent communication.

Excellent, clear communication and tracking info.
Ease of purchase. And the bag I ordered was absolutely gorgeous! I’m so pleased with it. And I received a gift too.. cherry on top ☺️✨

6 de março de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you so much, Yemaya! We're delighted the communication and tracking made ordering easy, and that you're loving your gorgeous bag - so glad the little gift added an extra bit of joy!

Avaliado com 2 de um total de 5 estrelas

Happy to take my money quick enough &…

Happy to take my money quick enough & send out goods but I sent an email last week asking a question but nothing back.

6 de março de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Dear Georgina, we had already replied. Have you checked your junk folder?

Avaliado com 5 de um total de 5 estrelas

I chose purple !! Fabulous.

Super fast delivery. I love the range of colours (I chose purple). Looks wonderful in my front room.

6 de março de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you so much, Eric! We're delighted you love the range of colours and chose purple, with super fast delivery too - it must look wonderful in your front room. With an incredible 34 orders now, you're truly one of our most loyal customers - we can't thank you enough for your continued support!

Avaliado com 2 de um total de 5 estrelas

Item was never sent / refund received

Item was never sent and I was provided with a pro forma tracking number which kept me waiting for over a month( delivery company marked the item with „ waiting to receive item“ so shipping was arranged but item was never given to the shipping company. After contacting them for many times, I received the info that the item has been faulty/ damaged and got issued a refund which I have received three days later. Company apologised and quoted the „Israel and Iran conflict „ as factor to their inadequate quality of customer service at this time.
Order number : UK18443

12 de março de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

We have already replied to your other review. We're sorry and have already fully refunded you.

Avaliado com 4 de um total de 5 estrelas

Good choice of products

Good choice of products.
Unfortunately the item I chose was not quite what I wanted and I asked for a return. Customer services were very polite, asking for feedback and offered options for returns. Very helpful.

1 de março de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you.

Avaliado com 1 de um total de 5 estrelas

Don’t use! Scam site!!

Don’t use. A scam!!! They take your money and don’t send the item. Only contact method is to email and no matter how many times you do, they never reply. Please don’t use.

11th March Edit after your reply. You are getting me mixed up with someone else. You never notified me that it was damaged and never offer a replacement or refund. Your only email was it would be delivered on a certain day. DPD are still saying you have created a delivery but still not released it to them.
It’s a shame I had to write a negative review to get you to reply and action a refund.

24 de fevereiro de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Dear Helen, as noted in our email, the cowhide you had ordered was damaged beyond repair. We offered you to chose another cowhide, but you chose a refund. You have been issued the refund and please allow a couple of days for the money to land in your account.

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