icracked-it Avaliações 

137
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Can’t praise the help I received enough ……Hiren was absolutely delightful and so helpful and knowledgeable.Thought I would need a new iPad for lack of charging but after an hour he got it up and runni... Ver mais

Avaliado com 1 de um total de 5 estrelas

Very unhelpful ! Went in needing a replacement camera glass for a TCL NXTPAPER 70 Pro. The reaction was... "TCL...? No, only Samsung and iPhone !" Went to Maidenhub on the High Street, the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Greeted by a very friendly and helpful young man, we thought we needed a new charging port on my daughters iPhone but all it needed was some pocket lint removed, all done in less than 5 minutes with n... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Superb service. I dropped my laptop off to Icracked-it due to a faulty battery of my laptop. Upon investigating, it seems that a capacitor had blown on my logic board; a repair that a lot of shops mig... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Assistência Técnica de Informática
  2. também em
  3. Consultoria em negócios e TI
  4. Oficina de Produtos Elétricos
  5. Serviço de reparos de telefones

Escrito pela empresa

We provide a high quality repairs for all makes and models of smartphones, tablets, PCs, laptops and Apple Macbook devices. We are certified Apple technicians and we offer a superior quality of service and warranties to that of our competitors including a lifetime warranty for replacement smartphone and tablet screens.* We are also IT support specialists for business providing on-site and remote access support to trouble shoot and fast fix IT issues as they happen. We also enable and assist business to better manage and reduce the costs of its hardware infrastructure. this includes repairing, restoring and renewing out of warranty hardware and extending its useful life. We also resell unwanted and out of warranty hardware and generate shared revenues. Our key areas of expertise are: - hardware repairs, restoration and renewal (PCs, laptops, Macbooks, servers, smartphones and tablets). - iPhone repairs, screen replacement, battery replacement, liquid damage, diagnostics and fault fixing (Apple Certified Technicians) - Macbook screen and battery replacement, liquid damage, advanced diagnostics and fault fixing (Apple Certified Technicians) - hardware renewal and restoration for out of warranty devices - hardware/device resales for refurbished and out of warranty units We are committed to achieving total customer satisfaction and offer fully guaranteed services/repairs based on a no fix - no fee basis. IT problems? We've got it cracked! * terms and conditions apply


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

137 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(137)

7 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

One Very Unhappy Customer!l

I was having a problem with my Apple iPhone switching itself off randomly which was a nuisance. I sort advice at a phone shop in Maidenhead High St and they suggested I take it to Icracked-it. I took it in explained and he diagnosed a software problem. I was told by the repair technician it could be fixed by reinstalling the software and should take an hour or so. I left the phone feeling confident it was in good hands him being a Certified Apple Technician. I got a call later telling us that he had carried out the procedure but that the phone screen was now showing activated locked and that I would need to visit the Apple Store in Reading and get one of their Geniuses to unlock it. So off we went to the Apple Store in Reading to visit their Genius Bar. They were very helpful but unfortunately they were unable to get my handset up and running. They confirmed that the issue was caused by the software restore on the device and that the cellular software update that icracked-it carried out had failed, The only solution they could offer was replacing the unit at a cost of £259. The next day we returned to see the Technician to inform him of the outcome and show him the report given to us by the Apple Store. Surprisingly the technician who carried out the repair seemed rather put out that there was any suggestion that he had in anyway contributed to my iPhone now been completely useless. He seemed quite unconcerned that I would now have to go and purchase a new mobile and not even an apology was forthcoming.

30 de maio de 2019
Avaliação não solicitada
logotipo da icracked-it

Resposta da icracked-it

Thank you for your review and we are sorry that you feel unhappy with the service we provided. We have read your review with interest. Firstly, we care passionately about service and we always make every effort. The key issue here is that when you brought in the phone you reported the problem that it would not connect to your carrier (you could not make calls or receive them) also that it would not connect properly to wifi. In these circumstances we make clear (and did) that the only possible option was to re-install the software but that it might not work and it might not connect in which case you still would not be able to connect to your carrier or solve the wifi problem. We also made clear that this was a no fix - no fee service and the risk is yours to take. You also signed our terms and conditions which detailed the risk. You told us to proceed. We re-installed the software, but it would not connect to your network. Apple of course would not be interested in a phone out of warranty. We did not charge you. You also mentioned that your phone "worked perfectly" before your brought it to us, but it had the faults your brought it in for. We always want a first time fix, but for the reasons pointed out that is not always possible.

Avaliado com 5 de um total de 5 estrelas

Great company

Great company! Fast repair, reasonably priced and great customer service! Would highly recommend.

21 de maio de 2019
Avaliação não solicitada
logotipo da icracked-it

Resposta da icracked-it

Hi

Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

really impressed with the quality and…

really impressed with the quality and speed of the repair to my iphone 6. it was all done within a hour.

visited the store in Maidenhead

30 de abril de 2019
Avaliação não solicitada
logotipo da icracked-it

Resposta da icracked-it

Hi

Thanks for your feedback.

Avaliado com 1 de um total de 5 estrelas

Wouldn’t not recommend it for Apple products

I needed to replace screen on iPhone 8, of course I was told that the screen wouldn’t be original, but I also was told that it’s best on the market and nobody told me that all colours on the screen would be absolutely different. And the new screen is glued pretty bad, I can see a gap between phone and it’s screen.

30 de abril de 2019
Avaliação não solicitada
logotipo da icracked-it

Resposta da icracked-it

Hi
Sorry for your bad experience. We also mention that your phone is slightly bend so replacement screen wouldn't fit like actual. We give lifetime warranty with our apple screen replacement (T&C), we are happy to investigate the issue and fix it.
Regards
icracked-it

Avaliado com 5 de um total de 5 estrelas

Broken phone screen

Very happy with this service. I broke my phone screen in the morning and by the afternoon I had a new screen fitted. The team were very helpful both on the phone when I enquired about the repair and when I went to the shop with my phone. Highly recommend them, would definitely use again.

20 de março de 2019
Avaliação não solicitada
logotipo da icracked-it

Resposta da icracked-it

Hi

Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

5* experience

A great company, friendly staff and quick service 5*

4 de março de 2019
Avaliação não solicitada
logotipo da icracked-it

Resposta da icracked-it

Hi

Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. I needed the screen protector on my iPad replaced and it was done exactly as promised, very quickly, and he did a good job while i waited. Very smart, clean shop.

1 de março de 2019
Avaliação não solicitada
logotipo da icracked-it

Resposta da icracked-it

Hi

Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

Same day service

Same day service, very good result. Very quick and managed my expectations regarding the home button.
Would definitely recommend.

21 de fevereiro de 2019
Avaliação não solicitada
logotipo da icracked-it

Resposta da icracked-it

Hi

Thanks for your feedback.

Avaliado com 4 de um total de 5 estrelas

Straightforward

Very straightforward replacement of a broken laptop screen. Did exactly what they said they would for the price they quoted.

19 de fevereiro de 2019
Avaliação não solicitada
logotipo da icracked-it

Resposta da icracked-it

Hi

Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

Perfect

Problem identified on the spot (faulty loudspeaker on iPhone 6s). Replacement part was on hand and the repair was complete within the hour. Highly satisfied customer!

14 de fevereiro de 2019
Avaliação não solicitada
logotipo da icracked-it

Resposta da icracked-it

Hi

Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

Very helpful and knowledgeable

Very helpful and knowledgeable. Resolved the issues on Mac PC and Ipads efficiently. Happy to recommend them.

8 de fevereiro de 2019
Avaliação não solicitada
logotipo da icracked-it

Resposta da icracked-it

Hi

Thanks for your feedback.

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