I booked an Umrah package with Imaani Travels and paid a deposit. The agent initially said I could pay monthly but we agreed I’d pay the balance by November. In mid-September, despite man... Ver mais
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Veja o que dizem as avaliações
Its pleasure to leave review for such professional and nice business. Team at this place are very courteous and professional. They always went out of their way to help and support me. They always did... Ver mais
I had taken service from many people for customer services for tickets but this is Zain ul Abideen Imani Travel, I say this is the first experience of my life that such a good and such a good person w... Ver mais
A empresa respondeu
⭐⭐⭐⭐⭐ I had a fantastic experience with Imaani Travel. The team is very professional, helpful, and easy to deal with. They guided me through the whole process, answered all my questions with patien... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We Are The BestUmrah Service Provider At Imaani Travels, we specialize in providing seamless and spiritually enriching Umrah experiences. With years of expertise, we offer personalized Umrah packages that cater to your unique needs, ensuring comfort and convenience throughout your journey. From visa processing to luxury accommodations and our dedicated team is committed to making your pilgrimage stress-free and meaningful. Trust us to be your reliable partner as you embark on this sacred journey of faith.
Informações de contato
302 Colne Road, BB10 1DZ, BURNLEY, Reino Unido
- 01282573004
- info@imaanitravel.com
- imaanitravel.com
4,3
Excelente
25 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thank you so much to Zain Gul for…
Thank you so much to Zain Gul for giving the best service possible during our first trip to umrah. He made sure that our trip ran smoothly, checked in with us regularly and ensured that we didn’t experience any problems on our trip. Definitely made us feel safe and we will be booking with them soon again. I will highly recommend to anyone wanting to book.
21 de fevereiro de 2026
Avaliação não solicitada
It was really good mashallah and Zain…
It was really good mashallah and Zain UL Abedien was good assistance for us he was very helpful throughout the entire journey there and before that hotels were good just Mecca one was a bit far from the haram.
7 de dezembro de 2025
Avaliação não solicitada
5 Star Experience
I booked this Umrah package for my parents, and they had an absolutely wonderful experience! The team was professional, organized, and attentive, making everything smooth and stress-free for them. Accommodation and transportation were comfortable, and the itinerary was perfectly planned. They returned feeling spiritually uplifted and deeply grateful for the care and support throughout the journey. I would highly recommend this package to anyone looking to make their loved ones’ Umrah experience truly memorable. I'll definitely be booking again.
12 de setembro de 2025
Avaliação não solicitada
Very good airline and package
Very good airline and package
16 de novembro de 2024
Avaliação não solicitada
Resposta de Imaani Travel
Thank you so much for your kind feedback! 🌟🌟🌟🌟🌟
We’re really glad to hear that you were happy with the airline and package arrangements. Our team always strives to make every journey as smooth and enjoyable as possible. We look forward to serving you again for your next trip or Umrah.
Did my Umrah alhamdulillah and a big…
Did my Umrah alhamdulillah and a big thanks to Ali Ahmed what a great person
23 de setembro de 2025
Avaliação não solicitada
Resposta de Imaani Travel
🌟🌟🌟🌟🌟
Alhamdulillah! We’re so pleased to hear that your Umrah went smoothly. 🌙
Thank you for your kind words and appreciation for Ali Ahmed — we’re delighted to have him as part of our team, always dedicated to helping our pilgrims.
May Allah accept your Umrah and bless you with many more opportunities to visit the holy lands.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a fantastic experience with Imaani Travel. The team is very professional, helpful, and easy to deal with. They guided me through the whole process, answered all my questions with patience, and made everything stress-free. I really appreciate their honesty and excellent customer service. I will definitely recommend them to friends and family and look forward to booking with them again in the future.
3 de setembro de 2025
Avaliação não solicitada
Resposta de Imaani Travel
🌟🌟🌟🌟🌟
Thank you so much for your wonderful feedback!
We’re truly happy to hear that you had such a positive experience with our team. At Imaani Travel, we take pride in providing honest, professional, and stress-free service for all our customers.
Your kind words and recommendation mean a lot to us — we look forward to serving you and your family again for your future travels, insha’Allah.
I had taken service from many people…
I had taken service from many people for customer services for tickets but this is Zain ul Abideen Imani Travel, I say this is the first experience of my life that such a good and such a good person who has deal with us well, we have been dealing with him for two months, but not once did this person make us feel that he is taking advantage of us. The other two or three people I talked to were gone after two days because a person should have been looking after everything and talking to him, but this person always responded to his support and deal with us very well. I am very happy for this person.he is a so nice and humble
26 de setembro de 2025
Avaliação não solicitada
Resposta de Imaani Travel
Thank you so much for your kind words and for sharing your wonderful experience. We are delighted to hear that Zain ul Abideen provided you with such dedicated support and consistent care throughout your journey. At Imaani Travel, we take pride in offering not only professional service but also genuine care for our customers, and it’s rewarding to know that this has been reflected in your experience.
We truly appreciate your trust and look forward to serving you again in the future.
Best regards,
The Imaani Travel Team
Avoid booking
I booked an Umrah package with Imaani Travels and paid a deposit. The agent initially said I could pay monthly but we agreed I’d pay the balance by November.
In mid-September, despite many conversations and changes, the agent suddenly demanded full payment, claiming the company was struggling and he might lose his job. I refused to pay. Two weeks later, the agent shouted and threatened legal action when I mentioned Trading Standards or ATOL.
They won’t cancel my payment and now demand extra money for a flight I won’t take.
Their website clearly states no cancellation fees, yet they still demand payments. The other reviews seem fake.
Keep your wits about you booking with this company.
24 de setembro de 2025
Avaliação não solicitada
Resposta de Imaani Travel
Dear Humaid,
We take allegations of this nature very seriously and must correct the misleading and inaccurate statements in your review.
You agreed in writing to clear the balance of your Umrah package by November through instalments (confirmed via WhatsApp dated 26/05/2025, 15:12:18).
You paid a deposit of £1,250. On the basis of trust, we issued your tickets by paying the full cost of over £2,500 in advance.
You later advised that your January trip was cancelled due to personal circumstances, with June only mentioned as a possible alternative.
Your signed invoice and repeated written acknowledgements confirm that your package was non-refundable. This is standard for airline tickets, which cannot be cancelled or refunded once issued.
It is therefore untrue to suggest that we demanded payment because the company was “struggling.” The outstanding balance was requested solely under the agreed Terms & Conditions.
Your claim that our website states “no cancellation fees” is inaccurate. The Terms & Conditions, provided with your invoice, clearly state the non-refundable nature of your booking. Suggesting otherwise is misleading.
We categorically deny your allegation that our reviews are fake. Such statements are defamatory, and we reserve the right to pursue legal action should false and damaging allegations continue.
We remain open to resolving this matter in a professional manner, and invite you to contact us directly to discuss your concerns.
Best service
Best service, Ali Ahmed is very professional and helpful. He answered all the queries very quickly and booked the package within our budget.
12 de setembro de 2025
Avaliação não solicitada
Resposta de Imaani Travel
Thank you so much for your kind words and positive feedback! We’re delighted to hear that Ali Ahmed was able to assist you professionally and book a package within your budget. We always aim to provide quick and helpful service, and it’s wonderful to know we met your expectations. We look forward to serving you again in the future.
Umrah package
I booked my Umrah package through ImaaniTravel with the help of Zain Ul Abedin. I would definitely recommend this service as Zain was very polite and attentive to me and listened to everything I wanted from them. Overall I had a good experience with them from booking flights ,hotels and my transfers.
3 de setembro de 2025
Avaliação não solicitada
Resposta de Imaani Travel
Thank you so much for sharing your kind feedback. We’re delighted to hear that you had a positive experience booking your Umrah package with Imaani Travel. It’s wonderful to know that Zain was able to support you with politeness and attention to detail, ensuring your flights, hotels, and transfers were arranged smoothly.
We truly appreciate your recommendation and look forward to assisting you again in the future. May your Umrah be accepted.
Best regards,
The Imaani Travel Team
My previous review was removed even…
My previous review was removed even though I submitted clear evidence to support my claims. This company scammed me by taking my money and then changing my package without my consent. When I confronted them, they offered to refund my money only if I removed my review — I refused because I want to warn others.
I believe this company manipulates its online reputation by pressuring customers and suppressing genuine reviews. Many of the positive reviews appear fake, and I have documentation to support my experience.
I am not pursuing this for the refund anymore — my goal is to protect other consumers from being misled. I am more than happy to provide further evidence upon request.
22 de julho de 2025
Avaliação não solicitada
Resposta de Imaani Travel
We take all feedback very seriously; however, we strongly believe this review is misleading and unfairly damaging to our reputation.
You have made serious claims without providing any evidence or proof of booking with us. After carefully checking our records, we found no transaction or correspondence under your name. If you are a genuine customer, we kindly ask you to provide your booking reference, invoice, or any supporting documentation so that we can investigate and resolve the matter.
It is important to note that one of your previous reviews about our company was already removed by Trustpilot due to lack of authenticity. This raises serious concerns that your continued actions may have another motive, possibly aimed at harming our reputation.
Imaani Travel, we have been serving customers with honesty and integrity for many years, and we do not tolerate attempts to discredit our business unfairly. Such unfounded allegations not only mislead the public but also damage the trust we work hard to maintain.
We therefore request Trustpilot to review the authenticity of this post, consider banning this reviewer due to repeated suspicious activity, and remove the review if no valid evidence is provided.
Excellent service from Imaani travel
I have booked with Imaani travel my first umrah trip dealing brother Muhammad Ibrahim its so easy and excellent reasonable price i highly recommend it book with imaani travel and make your trip easy affordable . Flights were really good and accommodation in makkah and medina were comfortable and good location . Very professional and punctual , I highly recommended anyone looking or planning to go umrah get excellent help from imaani travel and enjoy your trip .
26 de julho de 2025
Avaliação não solicitada
Resposta de Imaani Travel
🌟🌟🌟🌟🌟
Thank you so much for your kind words and for trusting Imaani Travel for your first Umrah trip. 🌙
We’re delighted to hear that you were happy with the flights, hotels, and overall service provided by Brother Muhammad Ibrahim and our team. Our goal is always to make every journey smooth, affordable, and spiritually fulfilling.
We truly appreciate your recommendation and look forward to serving you again for your next blessed journey, insha’Allah.
The best Umrah experience!
Imaani Travel made my Umrah journey absolutely seamless and unforgettable. From the first contact, the team was professional, friendly, and always ready to help. Flights were punctual, accommodations in Makkah and Medina were comfortable and well-located, and transportation was smooth. Their 24/7 support allowed me to focus fully on my spiritual journey. Truly the best Umrah experience—I highly recommend Imaani Travel to anyone seeking peace of mind and excellent service.
⭐⭐⭐⭐⭐
12 de julho de 2025
Avaliação não solicitada
Resposta de Imaani Travel
🌟🌟🌟🌟🌟
Thank you so much for your wonderful feedback! 🌙
We’re truly grateful that you had such a smooth and memorable Umrah experience with Imaani Travel. Our team takes pride in ensuring every detail — from flights and hotels to on-ground support — runs perfectly so our guests can focus on their spiritual journey.
Your kind words and recommendation mean a lot to us, and we look forward to serving you again on your next blessed trip, insha’Allah.
100% recommend
Booked this within a short time frame and everything went excellently, absolutely worth the price and Ali specifically was very supportive and kept good communication with me each time I couldn't find my way. I'd absolutely recommend
9 de agosto de 2025
Avaliação não solicitada
Resposta de Imaani Travel
🌟🌟🌟🌟🌟
Thank you so much for your kind words and recommendation!
We’re delighted to hear that everything went smoothly and that Ali provided the support and guidance you needed throughout your journey. It’s our pleasure to ensure every customer feels confident and cared for — especially when travelling on short notice.
We truly appreciate your trust and look forward to assisting you again in the future, insha’Allah.
I booked my umrah with imaani travel…
I booked my umrah with imaani travel without any hassle very professional service everything was perfect definitely would use them again .BRILLIANT SERVICE by mohammed Ibrahim
2 de fevereiro de 2025
Avaliação não solicitada
Resposta de Imaani Travel
🌟🌟🌟🌟🌟
Thank you for your wonderful feedback!
We’re so pleased to hear that your Umrah experience with Imaani Travel went smoothly and that everything met your expectations. Mohammed Ibrahim will be delighted to know his service made a positive difference.
We truly appreciate your trust and look forward to serving you again for your next journey, insha’Allah.
Very good service by imaani travel and Muhammad ibrahim
Very good service by imaani travel and Muhammad Ibrahim
15 de julho de 2025
Avaliação não solicitada
Very friendly service
Very friendly service. With any issues they were very efficient to sort out any time of the day. Imaani Travel answered any questions I had and helped us get ready for our journey. Thank you, Imaani Travel.
12 de fevereiro de 2025
Avaliação não solicitada
We love all of service on this trip transport was very good we love it
Very nice exilant travel it's so it again
22 de julho de 2025
Avaliação não solicitada
I would not recommend using these for…
I would not recommend using these for your umrah service. I had a very bad experience gave me awful hotel in madinah which was also very far too.
10 de fevereiro de 2025
Avaliação não solicitada
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