Imperials.co.uk  Avaliações 

I recently purchased a Bentley from Imperials and had a fantastic experience from start to finish. The whole process was straightforward, professional and completely stress-free.

A special mention must go to Jake, who was incredibly helpful, friendly and knowledgeable throughout the entire process. He took the time to answer all my questions, explained everything clearly and made sure I was completely happy with my purchase. There was absolutely no pressure, which made the experience even more enjoyable.

The excellent service has also continued after purchasing the car. The after-sales care has been fantastic, and it is reassuring to know that any questions or concerns are dealt with quickly and professionally.

I am absolutely delighted with my new car and would not hesitate to recommend this dealership. Thank you, Jake, for such excellent service both during and after the purchase!

Jake at imperials kept in touch during the process of buy the Bentley, arranged for delivery to the North East of Scotland & delivered the Best looking Bentley on the go, the car was immaculate inside & out. So big shout out to Jake and team at Imperials Chelmsford Essex, it’s the place to buy your luxury car.

I wouldn't touch this company. Complete lack of cIf I could give **zero stars, I would**.

I paid a **£2,000 deposit** on a Porsche 911 with Imperial Carriages. After the car was independently inspected, a number of issues came to light which materially changed my view of the vehicle and whether I was prepared to proceed with the purchase.

I informed Mason Wright in writing, by both email and WhatsApp, that I was cancelling and requested the return of my deposit. Despite repeated attempts to resolve the matter directly, I have received **no substantive response** and my £2,000 has still not been returned.

I have now had to send a **formal Letter Before Action** giving the company 14 days to either refund the money or explain the contractual and legal basis on which they believe they are entitled to retain it.

What disappoints me most is not simply the dispute over the deposit, but the complete lack of communication once there was a problem. When you are considering spending this level of money on a car, you expect a professional dealer to communicate properly and deal with disputes promptly and transparently.

Based on my experience, I would not recommend Imperial Carriages. I will update this review if the company resolves the matter appropriately.

Unfortunately there was not a lower rating than the one I have given. No communication at all especially after I’ve sent all the requested information to be completely blanked. Trade at a place where you are treated like a person not disrespectful.

Well, where do we start ! Really really poor communications from Daniel as he didn’t return calls, got the wrong price, didn’t create confidence, didn’t get us a Px price.. I had the chase everything for come back. I also ended up getting nearly 20 emails for recommendations, feedback etc etc.. even though I hadn’t got anything I wanted .. pretty rubbish really

I was told van was perfect. Delivered it few issues but nearly all sorted.

Flew down from Scotland to buy a car from Imperials. Jake and his colleague James, who handled the sale, were great. The car was exactly as described online and matched the photos I'd seen too, no suprises. The car drives beautifully, it didn't miss a beat on the 550 mile drive home. Very happy with the car and the team at Imperials.

Great customer service.

Daniel and the team looked after every aspect of the car purchase. In a professional and efficient manner. Communication was excellent throughout. Highly recommended their services.

Oliver was a pleasure to deal with. Not pushy at all and very knowledgeable. The whole experience from start to finish was relaxed and easy, just the way you want it.

Couldn’t recommend imperial
Enough great service from start to finish…not your run of the mill dealership.
They also have some cracking cars .

Helpful straight forward service, bought my car for a good price and did everything they said they’d do, and on time.

Excellent service. Professional approach, lots of helpful information, complete honesty. Excellent all round.

It’s a breath of fresh air to walk in a show room with such a genuine nice group of people. I visited imperials on a pure passing by situation and was instantly impressed with everything. After being introduced to Jake his professionalism in knowing everything I asked about the car and a genuine care for the customer , I was so confident in the car and the company I instantly decided to purchase .
This is my first purchase and will definitely be my future supplier of many more cars to come.
Thank you for the excellent service!!!!

Had a great buying experience with the guys from Imperial Cars. Jim and Jamie will bend over backwards to provide a 5 star service. If you see something you like…. buy it !!

I can only recommend this company enough
We bought a beautiful Range Rover vogue .
We dealt with James and Jake . These guys were exceptional .
Once again highly recommend
Tom and Clare .x

Enjoying my new Aston Martin

Thank you for the follow-up Jake

Great people at imperials

Found a BMW X5 M50i on autotrader at Imperials and sent them an email to enquire about the car and if they were interested in my part-ex. Daniel called me within about half hour and answered all my questions and said he would come back to me with a price on mine. Within an hour or so I had all the figures I needed and the deal was done. Daniel stayed in contact by WhatsApp and email with the docs I needed to sign and to update with progress. Fast forward 3 days and I have just collected my new car. Service was excellent and probably the easiest car purchase I've experienced.

Jim was very helpful and answered all my queries on the car. He kept me well informed throughout the whole buying process. I would have no hesitation in recommending him and would definitely buy from them again in the future.

Daniel was straightforward and we agreed a fair deal and completed a fast transaction. Thank you.