Thank you Toby for outstanding customer service - you have truly gone above and beyond to help my small (and stranded without an axle!) business and I am indebited to you for making the quick delive... Ver mais
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Veja o que dizem as avaliações
I had an absolutely brilliant experience with Indespension Newcastle once again. They fitted a tow bar to my car and sorted me out with a fantastic deal on a new trailer couldn’t be happier wi... Ver mais
Had towbar fitted 18 months ago and used once. Happy with the product and a good price, however the module has been placed facing up and filled with water from condensation and possibly through the li... Ver mais
An excellent service, staff helpful, knowledgeable and courteous. Order processed quickly and without any drama. Not a big order total value £105 Order placed Tuesday the 6th Sept at approx 3pm and... Ver mais
A empresa respondeu
Detalhes da empresa
- Fabricante de trailer
- Fornecedor de equipamentos para reboques
- Concessonária de trailers
- Serviço de locação de trailers
- Oficina de trailers
Escrito pela empresa
Since our humble beginnings back in 1968, Indespension has grown to be one of the leading manufacturers, retailers and resellers of trailers and towing products across the globe. We offer an extensive range of services in all of Indespension branches across both the UK and Ireland, including trailer sales (new & used), trailer hire, trailer servicing, towbar fittings, towbar servicing and number registration printing.
Informações de contato
Paragon Business Park, BL6 6HG, Horwich, Reino Unido
- +441204478500
- marketing@indespension.co.uk
- indespension.co.uk
Pede aos clientes que avaliem
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very quick turn around from order,good…
Very quick turn around from order,good quality parts
Ordered trailer parts from indespension…
Ordered trailer parts from indespension online, partsman rang me personally to tell me that one of the three parts was out of stock and would be back in stock in two days, two days later my completed order was delivered to me so great communication, fast well packed delivery and no problems. Recommended.
Easy to deal with and fast delivery…
Easy to deal with and fast delivery would use again
Very quick delivery the product was as…
Very quick delivery the product was as good or better than described. Thank you.
Derby branch tow bar messed up
Derby branch fitting towbar and 7-pin electrics for £470, but the electrics plate was too short to allow fitting of my existing bike rack mounting bracket. They were told about the requirement on the phone, confirmed by email with acknowledgement, and it was mentioned on drop-off plus they were showed the bracket that I left in the boot. When I realised, due to timing I had to remove the electrics plug in order to take the bike on holiday. OK, I can understand a mess-up, in spite of the hassle. However, on approaching them for a fix I got no apology, ignored, lectured, and argued with. I was left so suspicious of their ability, further costs, and intents that I sourced a new extended plate myself. No offer to refund me for the cost. I got them to rewire the plug on the new plate to attempt to maintain a warranty. I'll try to find a different provider for the next car, to say the least. In summary, non-existent order communications in-house and combative store management.
Part I ordered wasn't in stock but…
Part I ordered wasn't in stock but would 5 days. Date came but was told there was a back order and I wouldn't be getting any until 8 weeks time.
Order of parts was easy
Order of parts was easy, delivery fast, fitting easy therefor trailer down time kept to a minimum.
Very helpful gentleman advisised me he…
Very helpful gentleman advisised me he was knowledgeable and keen to help
ordered and paid 2 weeks ago
ordered and paid 2 weeks ago , i rang them today to see when i would get delivery,they then tell me they don't have stock and would get back to me today, well its 5.30 and no phone call today, they have my money but i don't have the part i ordered or even know when i will
Excellent customer service
Very good service
Call me up to check I had ordered the the part and I had not the product knowledge that come back to me was very impressive and save me a lot of time by my mistake would definitely use again for sure thank you
Simple order of in stock parts
Simple order of in stock parts. 15 days later I'm still waiting. No communication. Meanwhile trailer can't be used legally.
Visit to bolton branch
Visit to bolton branch , with busted bearings and shoes and hub i was expecting a nightmare. However the very helpful young lady on the counter assured me not to worry , we will have you sorted in a jiffy, she instantly recognised all the parts , just checked with her colleague on the bearings number to reassure her self and bingowas on way home within less than 10 minutes, fantastic product knowledge and customer care . V well done to the team , 100% visit again .
Excellent Service
I needed a tow bar fitting at short notice and Howard gave me the confidence the work would be completed on time.
Efficient friendly approach from all the team and great customer service.
Thanks Howard for going the extra mile to make it happen.
Clare from quote to delivery was spot…
Clare from quote to delivery was spot on and even managed to it in 2 weeks .
Used them before
Good products but really great customer service
Had a challenge with my order because after placing it one of the parts was out of stock. I called them today and spoke to Josh who was really helpful, offered a part shipment and to help with the missing part and said he would call back with a solution. Guess what, he did and it is all sorted.
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