1xBet Has withdrawal compliant issues
1xBet Has Still Not Resolved My Case or Provided the Required Withdrawal Documents
I am extremely disappointed with my experience with 1xBet.
My issue has remained unresolved for a long time despite multiple emails and providing all the information available to me.
A cybercrime complaint was raised regarding a withdrawal transaction from my 1xBet gaming wallet to my bank account. My bank informed me that it is following RBI regulations and law-enforcement procedures because the transaction is under dispute. The bank has also provided me with a cybercrime acknowledgement/reference number.
However, 1xBet continues to request documents that I cannot obtain because they are either held by the bank under regulatory procedures or require access through their own payment agent.
I have repeatedly asked 1xBet to:
Confirm whether their payment agent is actively handling my case.
Investigate the matter with their payment agent.
Provide the required withdrawal records or payment confirmation.
Explain the current status of my case.
Provide a realistic timeline for resolution.
I also explained that I cannot download the requested complaint PDF because the website requires an OTP sent to the payment agent's registered mobile number, which I obviously do not have access to.
Despite this, I have already provided everything that is available to me, including:
Updated bank statements.
Email communication from my bank.
Cybercrime acknowledgement/reference details.
Multiple emails explaining the situation.
Instead of helping resolve the issue, I continue to receive requests for documents that are beyond my control.
This situation has caused me significant financial loss and my bank account has been affected because of the disputed transaction.
I am asking 1xBet to:
Coordinate directly with its payment agent.
Investigate the disputed withdrawal properly.
Provide the necessary transaction and withdrawal records.
Resolve my case without further unnecessary delays.
Refund my money if the issue cannot be resolved.
I hope 1xBet takes responsibility for investigating this matter seriously and provides a fair and transparent resolution instead of repeatedly asking customers for documents they cannot legally or practically obtain.







