Indigo Home and Gift Avaliações 

200
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From walking into the store and the delivery of all my furniture the service has been exceptional- the assistants in store the customer service and gentleman who delivered the furniture have been am... Ver mais

Avaliado com 5 de um total de 5 estrelas

Love this shop i have just had my sofa delivered from the New York range - wow amazing love it and the whole buying process was excellent. The Palm restaurant is also lovely i travel from North Wale... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing service from all the staff in Indigo, we have bought 2 suites, coffee table, tv unit, side tables, imitation trees, rugs. Wish we had a larger house to purchase more!! Furniture definitely ha... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great experience. Visited the Bromborough store, staff very helpful. Purchased over the phone after some thinking time. Delivery was within the allotted timescales and the delivery service was fab. 2... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis

Escrito pela empresa

Indigo Home & Gift is a family owned furniture company, the largest independently owned on the Wirral. Selling high quality bespoke sofas, modern furniture and offering home interior designs, at affordable prices.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

200 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(200)

67 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent from start to finish

From start to finish, our Indigo experience - purchasing a new 3 piece suite, could not have been bettered. Salesperson Alice was very pleasant. Well informed, helpful and patient, but not at all pushy. Our order was ready a week or two ahead of schedule and communications about the delivery were very professional. The delivery guys (Rob and Andy) could not have been nicer or more accommodating. I've worked 40 years in retail and recongize good service when I see it. We are delighted with our purchase and based on this, our first purchase from Indigo, would not hesitate in recommending them.

13 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had my to sofas delivered this…

I had my to sofas delivered this morning am over the moon ,even keeping me fully updated before indigo is in my opinion thee best in the country for quality ,the lads brought the in even though there heavy still were smiling and kind ,the delivery men are a credit to indigo cant thank them enough

11 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Long wait but very happy

Waited nearly 9 weeks for sofa so one star missing, but the sofa is stunning! Delivery guys where great. Paid premium money but beautiful sofa. Very happy!

28 de janeiro de 2026
Avaliação não solicitada
logotipo da Indigo Home and Gift

Resposta da Indigo Home and Gift

Dear Mr Dodd,

Thank you so much for your lovely comments about the sofa, we are really pleased to hear that you love it and that our delivery team looked after you.

We were a little disappointed to see the star rating reduced due to the wait time, as the lead time quoted on your order was mid to late January and your sofa was delivered on the 28th January, which was well within the timescale provided at the point of purchase.

That said, we truly appreciate you choosing Indigo and are delighted that you are happy with the finished piece. Thank you again for your kind words and for supporting our small, family run business.

Many thanks,
Indigo Home & Gift.

Avaliado com 1 de um total de 5 estrelas

My wife and I enjoy shopping in Indigo…

My wife and I enjoy shopping in Indigo stop over the Christmas holiday 2025 we purchased a rug for the lounge unfortunately we gave in the wrong dimensions for the rug and came to see you to exchange for a bigger size. After the conversation with one of the sales representatives it turned out that the rug could not be exchanged because it was done through a sales representative who would not take the carpet back you offered to take the rug Park to try and sell on the shop floor for 50% less than we purchased it. This didn’t resolve the problem it just upset my wife and I as we still have a rug that doesn’t fit and no rug to go into our lounge very disappointed won’t shop there again and I’m still left with a rug that No user ornament stop

7 de janeiro de 2026
logotipo da Indigo Home and Gift

Resposta da Indigo Home and Gift

Dear Mr Thomas,

We are genuinely disappointed to receive a 1 star review, particularly as we did offer a goodwill gesture that we were not obliged to make.

As clearly stated on our order forms, at the till, and within the returns policy on our website, items that are ordered in specifically for a customer are not eligible for refunds, exchanges, or credit notes. The rug in question was ordered to the dimensions provided to us at the time of purchase.

Despite this, we offered to take the rug back into store and sell it on your behalf at a reduced price, with the proceeds credited towards a replacement rug. This was intended as a goodwill solution to help resolve the situation.

For clarity, we have worked with our rug supplier for over four years, and during that time we have never stocked or ordered an 80cm x 150cm rug, either for our shop floor or for a customer. This reinforces that the item was specially ordered based on the measurements supplied by yourselves.

We believe the solution offered was a fair and generous one, given the circumstances. As a small, family owned business, our loyal team work extremely hard to provide excellent service, which is reflected in the 200 plus five star reviews we are proud to have. Receiving such a negative review after offering a reasonable resolution is genuinely disheartening.

Our offer remains open, and if you would like to take us up on it, please do not hesitate to contact our team.

Many thanks,
M Walker,
Sales Director

Avaliado com 5 de um total de 5 estrelas

Top quality

Just love the quality of goods that Indigo offer. Staff are always helpful and will go out of their way for you.
The table lamp l bought is top quality and looks amazing in my living room.
Have received so many complimentary comments

15 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

I like browsing in Indigo as they have…

I like browsing in Indigo as they have a good selection of furniture etc. Helpful staff. Cannot really comment on any further as paid for furniture in full but have not yet received it and vague about when I will- maybe 1 or 2 weeks

9 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Happy customer

They went above and beyond to get all what I needed and have it ready for Christmas 🥰Staff were very helpful and it’s a great family business. It’s a must if your looking for quality piece at a great price.Thank you indigo for a super service.

18 de dezembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Very disappointing experience

Very disappointing experience. Waited patiently 4months for a wardrobe after date repeatedly getting pushed back . Fabulous piece of furniture However delivery men felt it was okay to leave all the packaging upstairs which was a LOT . After questioning this I was told they are not allowed to take it which seemed odd as previous occasion they took the packaging with them . I was clearly last delivery of the day and they just couldn’t be bothered. Sadly will not be shopping here again as the lady who has served us in the shop is lovely .

18 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely experience from start to finish

Lovely store, great range, helpful none pushy staff. Picked my purchase, spoke to staff who were knowledgeable and helpful. All the timescales were adhered to and I was kept informed of progress. The delivery was on time the guys were great, very careful and took time to demonstrate my purchase.
Overall a great experience. So good I went into the store to say thanks.

2 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From ordering to delivery was…

From ordering to delivery was excellent, delivery men were friendly and respectful. Definitely buy from this company again, furniture excellent quality. Thank you a happy customer.

4 de novembro de 2025

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