We have the Infinity Sovana 4D DualPro and absolutely love it. During the first month, we did run into a minor issue — a sensor at the top of the chair hadn’t been installed correctly, which caused a... Ver mais
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Veja o que dizem as avaliações
I spoke with three different technicians over several days regarding two issues with my Kyota massage chair. Every one of them was extremely competent, they took the time to explain different opt... Ver mais
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Fantastic customer service and follow up. I had one shoulder airbag that would not inflate and Infinity sent a service technician (Tom) out for an excellent fix. Thanks Tom and Infinity. Infinity al... Ver mais
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Received my Riage 4D in December and has worked great. Had slight problem with back cylinder diagnosed through tech support. Had new part shipped directly to me and had repair person call and set up a... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
In today's culture, we place more emphasis on our wellness than ever before. After all, a higher level of overall well-being leads to a higher quality of life, which better equips us to conquer our limitations and enjoy doing the things we love most. At Infinity, we aim to help people of all lifestyles do just that. When you hear “massage chair”, you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Take a look at this list of different types of limitations we’ve helped people overcome, and you might just be surprised. - The trained athlete searching for a way to speed up recovery time and hit that next goal faster. - The wellness advocate looking for a new vehicle for mental and physical wellness. - The weekend warrior in need of pain relief and prevention after brief but high-intensity workouts. - The active senior needing to maintain flexibility, range of motion, and circulation. - The recuperating athlete getting back on the wagon after suffering and recovering from an injury. - The couch potato ready to ease the transition into an active, healthy lifestyle. - The chronic pain patient working to overcome pain and discomfort and enjoy everyday life once more. - The office worker looking to improve posture and reduce back pain from long days spent at a desk. - The chronic stress sufferer facing anxiety and tension while working toward mental wellness. - The on-the-go parent desiring a few moments of peace and relaxation away from the hustle and bustle. Since we want to help so many different people in such a variety of ways, we had to create a new word to explain what we do: Unlimit \uhn-lim-it\ verb To remove restrictions, exceptions, and confinements that inhibit us from living our best lives To open up to infinite possibilities While the goals and struggles may vary, all Infinity customers utilize the benefits of our massage chairs to unlimit their lives. Whether you fall into one of these categories or land somewhere in between, Infinity is here to help you achieve wellness in your life.
Informações de contato
72 Stard Rd, Unit 2, 03874, Seabrook, Estados Unidos
- 603-910-5000
- info@infinitymassagechairs.com
- infinitymassagechairs.com
4,7
Excelente
796 avaliações
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Heidi Connors Customer Experience Representative had the pleasure of dealing with your…
I had the pleasure of dealing with your friendly, professional representative Heidi Connors who was so helpful and resolved my issue with the delivery of my Infinity Massage Chair. She went out of her way to be helpful and ensure that I was satisfied with her response. Prior to retirement, I was manager of a reservations sales department for a major airline. I consider that Heidi would have been the exact type of employee we would have been honored to have in our workforce.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Lisa,
We're so glad to hear Heidi was able to resolve the delivery issue with your massage chair. We appreciate you sharing your positive experience and your kind words. It's great to know you were satisfied with the support you received.
Thank you Lisa for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Resposta da Infinity Massage Chairs
Hello Robert,
We're happy to hear our website is easy to navigate. Thank you for your feedback.
Thank you Robert for the 5-Star Review.
Happy Relaxing!
Customer Experience Team -Infinity Massage Chairs
I am reaching out regarding my purchase…
Updated Review:
I purchased a used Infinity massage chair from a fair with American Comfort, and although the process started off a bit rocky with delays and some issues with the chair itself, I’m really happy with how everything turned out. The first chair had a few problems, but Infinity was very responsive once the issue was reported. Their team, especially Heidi Connors, made sure I was taken care of every step of the way. Heidi followed up consistently, provided her direct number, communicated clearly, and helped move things forward quickly.
The best part is that Infinity replaced my used chair with a brand-new one, which I truly appreciate. It shows they stand behind their products and care about the customer experience.
Thank you to Heidi and the Infinity team for making things right and ensuring I ended up with a chair I can enjoy. I will be purchasing a another chair directly from them in another year or so.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Tyra,
We’re truly sorry for the frustration you’ve experienced with your purchase and the lack of communication regarding delivery. This is absolutely not the experience we want for anyone who chooses our brand.
I do see that your purchase was made through one of our authorized retail partners, who handles their own deliveries. That said, as the manufacturer of this chair model, we’d still like the opportunity to help resolve this issue for you.
At your earliest convenience, please give our office a call so we can gather a few more details and assist you further. The best number to reach our team is 603-910-5383.
We’re here to help and thank you for your patience,
Customer Experience Team - Infinity Massage Chairs
Very professional and very experienced…
Very professional and very experienced technician
24 de setembro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Abdullah,
We're glad you enjoyed your experience with our experienced technician. Thank you for your positive feedback!
Thank you Abdullah for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
This company has been a pleasure to…
This company has been a pleasure to work with. After owning our chair for several years, it stopped working. We called and in no time received the parts and a specialist called to schedule an appointment to come fix it. Days after the repair, we received a follow up phone call to make sure it was performing as expected. This is what customer service should be everywhere! 10 out of 10!
22 de setembro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Michelle,
Thank you for sharing , we're happy to hear that you had a positive experience with our service. It means a lot to us that you've been enjoying your chair for years, and we're glad we could get it back in working order quickly. Your 10 out of 10 rating truly makes our day!
Thank you Michelle for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Very professional tech who addressed…
Very professional tech who addressed the issues quickly and in my opinion a display of great pride in one’s job.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Avaxa,
Thank you for your kinds words and we're pleased to hear the technician addressed your issues quickly and professionally. We appreciate you acknowledging their dedication and thank you for your feedback!
Thank you Avaxa for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Beautiful piece of furniture.
My wife and I have looked at massage chairs over the years and finally decided to get serious. After trying at several furniture stores, no one knew how to operate them. There was no feeling of security after a purchase.
We heard about the Costco "roadshow" and went to two of them. On our second attempt, we met Rick. He walked us thru the Infinity Imperial Syner-d. After his close attention and personal guidance explaining the many, many different functions performed by the chair, as well as the trial it self, We were sold.
You don't just get in and push go. There's like 12 different automatic programs and you can modify those programs to best serve your needs. He showed my wife how to pair it to her phone so those programs are there as well as on the tablet attached to the chair. I was impressed with the voice commands of those programs. He also showed us where to find the video instructions for viewing at home. And the phone number to call for ANYTHING!
We received the chair after three weeks, slightly ahead of schedule. That was on 9-11-25 so we've had it for two weeks now and are using it daily and I have to say that we are still learning what we can do with it.
Once we get it dialed in to the point that we say, "Ya, that's it. that's perfect!" then we can save the program to repeat itself for whenever.
We have had no problems what so ever to this point. It's quiet. It's comfortable. I fell asleep in it once.
I'm told if something should go wrong, even after the five year warranty expires, they will still service the chair. We'd have to pay for it of coarse but just knowing the support is there is huge.
In closing, I couldn't give it 5 stars only for a couple of petty reasons. One, it didn't come with a pad to set it on my hardwood floors and two, I'm just not a big Costco fan.
Rick, thank you so much for helping us make our decision on this major purchase.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Larry,
Thank you so much for taking the time to share your experience and for recognizing Rick’s exceptional service at the Costco roadshow!
We’re thrilled to hear that you and your wife are enjoying the chair and discovering more about its features every day. We're glad Rick could walk you through everything and help you feel confident in your purchase.
Falling asleep in the chair — that’s one of the best compliments
we can receive! 😊
Thank you Larry for the 4-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
We also appreciate your honest feedback about the floor pad and Costco experience. Your insights help us improve, and we’ll be sure to pass that along.
Lastly, it’s great to know our ongoing support gives you peace of mind — even after the warranty period. We’re always here for you if you need assistance or have questions down the road.
Thanks again for your thoughtful review, and we hope you and your wife continue to enjoy the chair for many years to come.
My sales rep was fantastic he showed us…
My sales rep was fantastic he showed us all the displays and made the process very easy.
Annie Lone
15 de setembro de 2025
Resposta da Infinity Massage Chairs
Hello Ann,
Thank you for taking the time to share your positive experience with your sales representative. We're pleased the sales representative made the process easy and showed all the displays.
Thank you Ann for the 5-Star Review!
Happy Relaxing!!!
Customer Experience Team - Infinity Massage Chairs.
Fast and professional service!
13 de setembro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello JBQ,
We appreciate you taking the time to share your positive experience with our fast and professional service!
Thank you JBQ for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
I love this massage chair
I love this massage chair. It is my second chair and I upgraded because it does your glutes. I wish the leg part went up just a little higher as I’m 5’ 2 and have short legs. Besides that, I enjoy how well it lines up with my back and neck.
28 de julho de 2025
Resposta da Infinity Massage Chairs
Hello Donna,
Thanks for sharing your experience! It’s great to hear that you’re enjoying your massage chair—especially the glute massage! Your feedback about the leg section is really helpful, especially for other shorter users. Glad to hear it’s hitting the right spots on your back and neck!
Thank you for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Great experience
I purchased a massage chair Last year. i needed repair and Parts replacement. The response was great. Team handled the operation very provisionally.
i am very satisfied with the service.
11 de setembro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Good afternoon Zeeshan,
Thank you for taking the time to share your feedback! We’re glad to hear that your repair and parts replacement were handled promptly and professionally. Providing excellent service is a top priority for us, and it’s great to know you’re satisfied with the support you received.
Thank you Zeeshan for the 4-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Resposta da Infinity Massage Chairs
Good afternoon,
Thank you for sharing your experience and the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Top quality product!
Top quality product, Smart Chair Pro. Love my chair! Two years worked great. Chair began to make a noise after 2 yrs. Called spoke to Nate Smith. Within a few minutes he correctly diagnosed the issue. He sent via FEDEX a new motor to my address. Repairman called after part received. He quickly installed new part which resolved the noise. Repairman even wipe chair down with leather cleaner, above and beyond the service call. Highly recommend as it is a great chair. I feel awesome after each use, and customer service is amazingly great! Kudos to Nate and his ear to listen and correctly diagnose the issue.
27 de agosto de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Good afternoon Rob,
Thank you for taking the time to share your fantastic feedback! We’re thrilled that your Smart Chair Pro has provided over two years of feeling great and that you’re still feeling great after each use. It’s really great to hear that your experience with Nate and our team exceeded your expectations.
We’ll be sure to pass your kind words along to Nate and the repair technician—it's always our goal to go above and beyond, and your experience is exactly what we strive for.
Thank you Rob for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Best massage chair ever!
I had been looking at massage chairs for ten years and didn’t like the massages they offered. Then I tried the Infinity Evolution and it was magical. I used to get
in-hone weekly massages and it was costly. Once I had the chair, I no longer needed the massages. The reason I bought this chair as it offered an excellent massage, it was well made and made in America!
3 de setembro de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Marci,
Thank you for sharing your positive experience. We're happy to hear that the massage chair has provided a magical experience for you. It's great to know that it has met your needs and that you appreciate its quality.
Thank you Marci for the 5-Star Review!
Happy Relaxing!
Customer Experience team - Infinity Massage Chairs
TJ had such a positive impact…
TJ had such a positive impact throughout the whole store on everyone. He not only had an extended show, he was able to keep up with the high standards and population in Scottsdale during a holiday weekend. Making each customer feel like his most important customer. Thank you TJ
31 de agosto de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Sirra,
We are so happy to hear that the team member made your holiday weekend experience special. It's wonderful to know that their dedication was appreciated, and we thank you for your positive feedback.
Thank you Sirra for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Carlos Preciado is an excellent sales…
Carlos Preciado is an excellent sales man. He is very friendly, very polite and highly skillful of dealing with customer. I am tempting to buy it but $10K is a little high for me. I am still thinking about it though..
29 de agosto de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello JP,
We appreciate your positive feedback regarding our sales team's service. We acknowledge your thoughts on the price and hope you'll consider us. Let us know if there is anything we can help with.
Thank you JP for the 5-Star Review.
Customer Experience Team - Infinity Massage Chairs
The repair person was fast
The repair person was fast, efficient, and knew the chair quite well. Problem resolved and she communicated well showing me what the issue was. All good!
27 de agosto de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Richard,
We're happy to hear that the repair was completed quickly and efficiently. We appreciate your positive feedback regarding the clear communication about the issue.
Thank you Richard for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
These guys know what they're talking…
These guys know what they're talking about. I know nothing, I mean like zero but with the guidance of these real live pros all I had to do was listen, follow their instructions and take notes. They did the rest. William was so patient, he didn't care that I was a dummy as long as I could follow his instructions and he did it all with this voice that was non judgemental and held me mesmerized. I was so impressed by his complete knowledge like he was standing right next to me. I knew exactly what it was going to cost me down to the a fordable penny. I knew what warranties were applied and the total. I am so grateful for your knowledge. If I could rate higher than a 5 star I would double it.
25 de agosto de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello Le,
Thank you for your incredibly kind words! We’re truly grateful you took the time to share your experience. William will be thrilled to hear how much his guidance meant to you — patience and clarity are things we strive for, so it’s great to know that came through.
It’s our goal to make things feel simple and transparent, no matter your starting point, and we’re so glad we could earn your trust and help you feel confident every step of the way.
Your 10-star review (yes, we saw that!) means the world to us.
Thank you Le for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Eliminated my sciatic pain.
I have really been enjoying my massage chair for the past three weeks. The first time I used it my sciatic pain was reduced 90%. Next time it was mercifully gone. I appreciate the vast adjustability to your needs. I decided to assemble the chair myself after viewing the video and Infinite expedited my White Glove refund from Costco. I found the assembly to be easy. Thanks.
25 de agosto de 2025
Avaliação não solicitada
Resposta da Infinity Massage Chairs
Hello,
Thank you so much for sharing your experience! We're thrilled to hear that your massage chair has made such a positive difference—especially in relieving your sciatic pain so quickly. It's great to know that you found the assembly process straightforward and that the adjustability is meeting your needs. We're also glad the White Glove refund was handled smoothly. Enjoy your continued relaxation!
Thank you for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
I love my infinity chair
I love my infinity chair! The set up and delivery process was truly white glove. I look forward during my commute to a nice massage almost daily. The number of auto selections is perfect for selecting what you want to focus to during your massage. Looks great in our living room and guest always want to try it out. Have one at our other house that’s over 12 years old and going strong with weekly use. Recommend infinity for their customer service, delivery and setup and reliability of their brand.
29 de abril de 2025
Resposta da Infinity Massage Chairs
Hello Linda,
Thank you for sharing with us. We're happy to hear that you are enjoying your infinity chair! It's great to know the delivery and setup were seamless. We appreciate you mentioning the auto selections and the chair's reliability. Thank you for recommending our brand!
Thank you Linda for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs.
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