Instant Finds  Avaliações 

222
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I purchased from Instant Finds a couple of years ago, I have always remained part of the WhatsApp group and this week I bought a Louis Vuitton bag. The comms from Shannon were first class, sh... Ver mais

Avaliado com 5 de um total de 5 estrelas

Have used Shannon on Instant Finds on a number of occasions now to source my more recent Bottega bag, Gucci jewellery and Gucci belt, probably other items too. First class personal service. Always pos... Ver mais

Avaliado com 5 de um total de 5 estrelas

If you want your own personal shopper out there looking for genuine designer bargains either for yourself or as a gift then Instant finds is the firm for you! Jack is amazing and will offer alterna... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great service from Jack Palmer from start to finish. Never used this company before, but will definitely use again. Couldn’t source my item immediately, but was upfront and honest and communicated we... Ver mais

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

We offer a personal shopping facility for anything in stock at any of the Brand Outlets especially Bicester Village. You can either choose from our website or send us specific requests including the name of the product and pictures if possible. Clients can choose their postage national or international and this will be charged at standard rate with no commission. Please note that some stores do not offer refunds due to the company policies. Therefore we strictly do not offer refunds on those specific brands. You'll receive a standard invoice from Instant finds Ltd to verify your purchase. Gift receipts will be supplied if the company offers this option. Thank you all for your understanding and supporting this small business. Quotes available on request.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

222 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(222)

17 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fabulous service

What a fantastic service, nothing is too much trouble , beautifully packaged and speedy delivery , would highly recommend these guys

20 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’ve ordered 3 times so far from…

I’ve ordered 3 times so far from Instant finds and have to say the service is fantastic! My items arrived on time and perfectly packaged and the communication from Jack and team has been second to none. I will definitely be ordering again!

8 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super helpful

Super helpful, clear, responsive and helpful communication. Order arrived quickly, well wrapped and with dust bag etc. Am so pleased with my Mulberry bag. Jack is a pleasure to deal with and I have no hesitation in recommending these guys for your luxury treats!

1 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely wonderful service

Absolutely wonderful service. I needed a scarf for an upcoming trip and they delivered it immediately! I was so happy with the service i will not stop using them! Best service authentic goods and genuine concern for clients x

9 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

My first order with Jack, Gucci slides, my size was out of stock but Jack let me know what was going on every step of the way, didn’t have to wait long before I got my order. Fantastic service 😊

10 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 star service from Instant Finds

My first purchase back in March 2023 was a Mulberry handbag. The service was amazing including great communication and speedy delivery. Since then, I’ve gone on to place another five orders (Jimmy Choo heels, Jimmy Choo espadrilles, Chloe sliders, Isabel Marant bag, All Saints hoodie). Again, communication with the Instant Finds team has been great and the items have promptly been sent to me. When I lived in London, I was able to pop up to Bicester Village on a regular basis. I now live in Scotland so it’s great to be able to rely on the Instant Finds team to get me some bargains from the Village!

11 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fab fab fab ❤️❤️❤️…

Second time I’ve bought from Instant Finds and second time I’ve been VERY Impressed. Great service throughout. Well done guys for great communication and service with super speedy delivery.

19 de julho de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Good service overall however…

Good, speedy service overall and I have since recommended the company to my friends who have been happy. However, my experience has left a bit of a concern for me.

I bought a product before the website went live so the terms and conditions probably were a bit blurred at the time. The product was not right for me and I asked for a return as there were other interested parties. Jack agreed to this and I was asked to send the item directly to the new buyer. However, I was refunded only a portion of the total I paid - at no point was I made aware of this deduction - roughly minus a 25-30% commission. I enquired about this particularly as the company will have received a commission twice and I’ve been left out of pocket (postage to new buyer etc). Jack did not respond to this and simply ignored the message. This is has obviously left a sour taste and I am reluctant to buy again. I think the refund policy is not in line with distant selling rules.

For some products on the FB page you have to send a DM for pricing and this also puts me off - why the lack of transparency?

I wish them well and I hope they sort out these few issues as this can be a great opportunity for customers who cannot get to Bicester but since Bicester have a virtual shopping option, I’ll be sticking to that until their policies have improved.

1 de março de 2023
Avaliação não solicitada
logotipo da Instant Finds

Resposta da Instant Finds

FZ really sorry to hear this, and we understand your frustrations, yes you are correct this was early on when the website went live, this is not an excuse and apologies for not getting back to you in the way you expected, we strive to give good customer service and this is something we take seriously so we are disappointed you feel this way, we have since taken on more staff and changed policies to reflect the purchasing policies and restrictions the outlets have in place. We also have full transparency, If you would like to contact me directly I will resolve this situation with you, so that you have confidence with Instant Finds in the future.
Thank you
Jack

Avaliado com 5 de um total de 5 estrelas

Seemless service

Great service, lots of requested photos before purchase, swift purchase and delivery. Seemless service for my VW necklace. Very pleased and will use again. Thank you.

4 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fab bag, price and service

I ordered a Mulberry bag from the website. It was a great price. I placed my order on a Tuesday lunchtime, my bag arrived on the Thursday lunchtime.
Great speedy delivery. Thanks.
I will definitely be using Instant Finds again.

20 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Dealt with IF recently via their Facebook page and was super impressed! The item I bought was relatively low value but still felt like I was treated the same as a customer spending thousands!! Will definitely use again in future

19 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My first purchase

My first purchase from Jack and I ordered a pair of Louboutin’s and they’re gorgeous, just as described🥰 and such quick delivery! Even if I did have to rearrange it for when my partner wasn’t in… Great service, 10/10 and I’m already eyeing up my next purchase!

24 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service

Excellent communication, fast delivery and my purchase was very well packaged. I will definitely use them again and have recommended them to friends and family! Thanks Instant Finds 😊

4 de janeiro de 2023
Avaliação não solicitada

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