Fantastic company who were extremely generous. Had bought a 2nd hand bike from a friend and promptly broke the sensor. A local bike mechanic spoke to them and was talked through the issues. A part wa... Ver mais
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Veja o que dizem as avaliações
Had an initial hiccup with the delivery being said would arrive on 29th and by the 1st still had heard nothing with no delivery. This caused some panic, as I'd read reviews stating some people didn't... Ver mais
An electric bike purchased for a competitive price has been proven to be well built and reliable. Have covered about 200 miles thus far and apart from having to carry out some wear and tear maintenen... Ver mais
Absolutely dreadful, avoid at all costs!!! Bike arrived in December as a gift for Christmas, assembled Xmas eve to notice it has a buckled wheel, paint missing to the back and very bent (asif it... Ver mais
Detalhes da empresa
Escrito pela empresa
Manchester-based Insync Bikes designs and manufactures high-end bikes at affordable prices for all the family, with a focus on cycling as a force for good. Owned by India-based Hero Cycles, the world’s largest bike manufacturer by volume, Insync aims to be the market leader in European bicycle distribution, providing a complete range of branded cycling products including Viking, Viking Pro, Concept, Coyote, Insync, Ryedale, De Novo and Lectro.
Informações de contato
Unit 1B Guinness Circle, Centenary Link, Trafford Park, Manchester, M17 1EB, Manchester , Reino Unido
- 0161 7278508
- customerservices@insyncbikes.com
- insyncbikes.com
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My expectation was exceeded
My expectation was exceeded. The bike was delivered on Tim contrary to my expectation & the bike is amazing. Everyone has been admiring it

Resposta da Insync Bikes
The bike came within a week and so far…
The bike came within a week and so far so good, was a bit hard to get in touch with the company e.g phone call, but other than that impressed with the bike.
I've had my Insync Shock ebike for just over a year now.
I've had my Insync Shock ebike for just over a year now, having purchased it during the first lockdown. I really love the bike, it is well built and was well set up on arrival. The 36v battery provides ample power assistance to get me up the steep hills here in Pendle, Lancashire. I've enjoyed the freedom of getting out and about and the fresh air and exercise it provides. The disc brakes are great, easy to exchange the pads. Much appreciated!
I was a bit worried reading some of the…
I was a bit worried reading some of the negative reviews after i had ordered the bike.
The delivery was very quick and the bike is very sturdy and worth the money...
My granddaughter loves it.
I couldn't be happier with the customer…
I couldn't be happier with the customer care I received. I bought a Bike from this company and messed up the assembly which resulted in me needing a new part.
I emailed them and received a swift reply the next working day. The company where happy to send the new parts out under warranty. I'd like to thank the customer service team for going above and beyond !
Slow to get a replacement
Finally have received a replacement for damaged part. Took some time and a few phone calls to sort the issue. Was quite a wait for a replacement part. However, all sorted now.
Locking Quality
poor assembly of rear wheel and chain. Push pedals were partly seized due to the misaligned chain with the front and rear sprockets.
Unsure of the general quality of this bike, will not purchase from this company again! Also if the bike has to be sent back, it is the responsibilities of the owner.
Excellent delivery service.
Haven't built the bike as yet. As its a present. So I can't rate it. However. The delivery was brilliant. Arrived next day.
we have already submitted experience…
we have already submitted experience feedback and now receive reminder again. We did not receive replacement of the damaged component part, mud protection as promised
Good quality and very fast delivery
Good quality and very fast delivery! I was impressed!
Rusty and damaged bike
I have bought products from here before and they have been great however this bike had rust on frame under paint and a dent on the frame. Also the tyres had been worn. It looks like it was a faulty return. So disappointed as I had to keep it as it was for a birthday the next day. All products should get quality control, especially ones for 3 year old children. Such a shame as the bike I bought before was in excellent condition and great value.

Resposta da Insync Bikes
A bike with spiders on it
Blue and spiders... just what our 3yr old son is made of. He loves it. It went together easily and no issues. Ordering and delivery great and packaged well.
Thank you
First order
When I ordered for the first time I was a bit sceptical about it as I didn't receive a deliver date but then it was at my door within 5 days, package's very well not one the wrong. I would recommend this website 👌
great little bike granddaughter loves it
Fantastic bike
Great kids' bike
Great kids' bike. Easy to assemble. Shipment very quick. I would highly recommend this company.
£700 bike I can't use
I have a townmaster electric bike I bought from Ideal World. The tyres need blowing up every time I use it. The front light has never worked. Now the battery has stopped charging.
The bike is still under guarantee. I rang Insync but no one is answering the phone. I left a message on the website but no one seems to reply.
Their website lists a local agent. When I rang he said he didn't do electrical repairs.
The bike was competitively priced but if you can't use it it's worth nothing.
I suppose I have the option of taking Ideal World to the small claims court.
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