Defective Bag and Unfulfilled Refund Promise
I would strongly advise against purchasing from Integrity Bags.
I purchased a purse for nearly $300 after seeing the company’s advertisements promoting their exceptional quality. When the bag arrived, it had a large fold or crease that made it look defective. I contacted customer service immediately and requested a refund.
After numerous emails and a great deal of back-and-forth, they refused to provide a full refund. Instead, I was left approximately $80 out of pocket for a bag that arrived with a defect. I put the bag away and never used it.
Several months later, I decided to give it to someone else. The very first time they picked it up and placed an item inside, the handle completely broke off. The bag had never been used and was immediately unusable.
I contacted Integrity Bags again. This time, they promised to issue me a full refund. However, that was over two months ago. Since then, I have received repeated emails saying my case is under “internal review” and that my refund will be processed “immediately,” but nothing has happened.
My biggest disappointment isn’t just the poor quality of the bag—it’s the lack of integrity in how this company has handled the situation. A company named “Integrity Bags” should stand behind its products and honour the promises it makes to its customers. Unfortunately, that has not been my experience. These are very low quality and poor customer service!
