Intercontinental Capital Group Avaliações 125

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Had a consultation with an employee who made a crass joke and said he lied to the company to get a free vacation by saying he had COVID. Not impressed and did not move forward, we went with another c... Ver mais

Avaliado com 5 de um total de 5 estrelas

Luke Hetrick explained everything so well. He went above & beyond his job duties to assist & help in every step along the way with patience, kindness & understanding; as well as handling it all very p... Ver mais

Avaliado com 5 de um total de 5 estrelas

We are very pleased with how Chris Gore has handled our entire refinance process. He has been very polite, very professional and has stayed in constant contact with us throughout everything. We never... Ver mais

Avaliado com 5 de um total de 5 estrelas

Drew Stancill I'll is a top notch Loan Officer. Whenever I needed him he made himself available, late night or during regular working hours he was in contact with me whenever I needed. What really sto... Ver mais

Detalhes da empresa

  1. Credor fiduciário

Sobre Intercontinental Capital Group

Escrito pela empresa

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ICG Makes Home Loans Easy

Intercontinental Capital Group is a New York based mortgage company, with branches across the United States.

Intercontinental Capital Group was founded and is ran with the belief that home financing can and should be a simple and straightforward process.

Intercontinental Capital Group pairs every applicant with a mortgage specialist who is licensed to do business in the client's state, providing a focus that allows our loan experts to educate our clients on the housing market in their specific area.

In addition to the personal service of a licensed loan expert Intercontinental Capital Group also utilizes the latest technological advancements to allow clients to move through the loan process at their own pace. Every loan applicant has the ability to log into an Electronic Loan Center to monitor the progress of their application, receive and sign electronic disclosures, and upload requested documentation.

With thousands of happy clients nationwide, Intercontinental Capital Group is your go-to home finance and refinance center. NMLS # 60134


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

125 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Thank you John Conte!

John was an absolute miracle worker for me! I was treated with such kindness. He seemed very trustworthy and honest. All his work is greatly appreciated.

28 de outubro de 2021
Avaliação não solicitada
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group

We appreciate the review, thank you for taking the time!

Avaliado com 5 de um total de 5 estrelas

Wonderful staff

Wonderful staff, easy refinancing process, and timely.

27 de outubro de 2021
Avaliação não solicitada
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group

Thank you for the great review!

Avaliado com 5 de um total de 5 estrelas

Justin was very easy to work with

Justin was very easy to work with, he took a consultative approach, wasn't pushy, educated me on my options, and was great with follow up and communication. He worked until almost midnight the night before my closing to make sure everything went as smoothly as possible, after I received no communication from the closing department.

15 de outubro de 2021
Avaliação não solicitada
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group

We are so happy to see Justin's hard work being recognized! Thank you so much for your comments.

Avaliado com 4 de um total de 5 estrelas

House refinancing

House refinancing, process was easy and simple, I am happy I made the decision to use the services of ICG.
I am especially thankful I worked with Natalie, my loan officer, she is amazing. With her excellent interpersonal skills, Natalie made me feel at easy from the beginning until the end. She explained to me the whole process in a clear way, and was always available and willing to help me with whatever questions I had. Thank you Natalie. ( I did not give a 5 because of my loan processor) but the process in general went smooth.

10 de outubro de 2021
Avaliação não solicitada
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group

We are thrilled to hear that Natalie made your expereince a positive one. We are always looking for ways to improve our process at ICG so we appreciate your feedback.

Avaliado com 5 de um total de 5 estrelas

The refinance process with John Conte…

The refinance process with John Conte was a pleasant experience. John made the refinance process easy to understand, explained the available options and responded promptly to all inquiries throughout the entire process. John treated me like a person instead of a loan number. I will recommend him to family, friends, and anyone else looking to refinance!!.

30 de setembro de 2021
Avaliação não solicitada
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group


We appreciate your comments about John and his team and will make sure to pass them along. ICG's goal is to foster good customer relations and it's nice to get feedback that indicates we're being successful. Thank you.

Avaliado com 5 de um total de 5 estrelas

We got to work with Natalie

We got to work with Natalie. She was so easy to work with. She gave us multiple ways to get ahold of her, and she was always prompt in getting back to us if we had questions. She was also so thorough in explaining our options. We felt very well taken care of!

30 de setembro de 2021
Avaliação não solicitada
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group

Thank you for your kind comments. We are delighted to hear that you felt so well taken care of. Don't hesitate to reach out to Natalie if you need us again!

Avaliado com 5 de um total de 5 estrelas

Great experience!

Natalie H was fantastic to work with. She made the refinance of my home mortgage a breeze. If you are looking for someone who will diligently work through every step of the process with you, someone who is extremely knowledgable, and someone you can trust, I would highly recommend Natalie.

30 de setembro de 2021
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group

We are so happy to hear your experience with our team was so positive. Thank you for taking the time to share your experience!

Avaliado com 5 de um total de 5 estrelas

We contacted ICG thankfully we got John…

We contacted ICG thankfully we got John Conte who made our refinancing process smooth,he kept us informed throughout the processes. Within a month we had our closing done.

28 de setembro de 2021
Avaliação não solicitada
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group

We are so happy to hear that your experience with John and his team went so well and was able to consummate so quickly. Thank you for your remarks.

Avaliado com 5 de um total de 5 estrelas

John was great kepted me informed

John was great kepted me informed. Helped me figure out how to get all the forms to them. Answered all my questions. He was awesome.

28 de setembro de 2021
Avaliação não solicitada
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group

Thank you for your kind remarks. We continue to strive to provide a positive experience for our clients and look forward to doing the same for your family and friends.

Avaliado com 5 de um total de 5 estrelas

Brandon Q

Brandon Q. made the whole process easy and stress free. Very attentive and seemed to really care about helping me and my family. Will be recommending Brandon without a doubt.

24 de setembro de 2021
Avaliação não solicitada
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group


We appreciate your comments about Brandon and his team and will make sure to pass them along. ICG's goal is to foster good customer relations and it's nice to get feedback that indicates we're being successful. Thank you.

Avaliado com 1 de um total de 5 estrelas

My experience has been horrible

My experience has been horrible, they have promised me numerous times that they are close to closing then they forgot something. Now they have quit communicating with me. Please dont use them, you will be disappointed.

20 de setembro de 2021
Avaliação não solicitada
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group

Hello Jason, We are sorry to hear that your experience at ICG has been less than satisfactory. We would like the opportunity to investigate and set things right for you. If you are willing, please send an email to customerexcellence@icghome.com, providing your loan number, so that we can inform higher management of your case to investigate and help push this along for you. Thank you!

Avaliado com 5 de um total de 5 estrelas

Natalie was great to work with.

This was the easiest loan process that I have been through. It was a pleasure to work with Natalie. She was super responsive and I cannot believe how fast she was able to move me through the process. I will definitely refer all of my friends and family to her.

27 de agosto de 2021
Avaliação não solicitada
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group

Josh - Thank you for the positive feedback! We are thrilled to know Natalie made your experience a positive one. We will be sure to share this message with her and her team!

Avaliado com 5 de um total de 5 estrelas

I had the pleasure of working with Luke…

I had the pleasure of working with Luke Hetrick during our refinance process. Luke was always readily available for questions and help aling the way. Luke made this process very smooth and comfortable. Thanks again Luke.

24 de agosto de 2021
Avaliação não solicitada
logotipo da Intercontinental Capital Group

Resposta de Intercontinental Capital Group

Luke is a very dedicated LO and we are so happy to have him on our team. We are even more happy that you trusted Luke and the ICG team with your refinance. If we can ever assist you again in the future don't hestitate to reach back out! Thank you for the kind words!

Avaliado com 5 de um total de 5 estrelas

Dallas was a pleasure to work with…

Dallas was a pleasure to work with during the entire process. He was knowledgeable and made the entire experience stress free. He was efficient in acquiring the necessary paperwork and preparing me for the next steps in the closing of my property. Dallas was highly professional and personable each step of the way! He took the time to answer all of my questions and never pressured me into making a quick decision without considering all of my options. I would highly recommend Dallas for all your loan needs!!

28 de julho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not work with ICG

ICG solicited us for a refinance in February. We reached out to the company and worked with Jared to move forward. Originally Jared was very responsive and helpful. He told me I was approved and everything was going fine. We were assured multiple times that everything should be wrapped up the next week… then there were unforeseen delays. Jared and his colleague Anthony strung us along week after week for over three months. This lasted until the beginning of July. They charged me $600 for an inspection they coordinated that turned out to be inadequate. So, they wanted to redo the inspection to the tune of $1400. We refused to pay for another inspection and we escalated to Jared and Anthony’s manager Phillip Malakauskas who said ICG would pay for the second inspection. Phillip Malakauskas told me if I decided to back out of the refinance process ICG would refund me for the $600 original inspection. Again, after stringing us along again and again, they never arranged a second inspection and in the end Phillip Malakauskas refused to refund the $600 original inspection. The process ended on a very bad note. We worked with another company that waived the inspection and closed our refinance in less than one month. Do not work with ICG.

10 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

ICG Rocks!!

We closed our loan today. The entire process from start to end was an excellent experience. William Baughman was excellent to get the process started, he was able to get most information on our first call. I was impressed with his knowledge and his professionalism. The entire team including Cassandra Hildreth and Kristen Cercone stayed on top of the process. They prompted me for information required, they didn't make provide any unnecessary information or forms or provide the same information multiple times. I was truly impressed with the Team and the process. Thank you for your service.
Paul(Anthony) Belenchia

24 de maio de 2021
Avaliação não solicitada

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