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Secure, easy-to-use signing in systems for schools and businesses. Our state-of-the-art software helps safeguard your sites while keeping visitor, staff, contractor and student management simple and efficient. Trusted nationwide as a reliable visitor management solution.
InVentry, Visitor House, Gelderd Road, LS277JN, Leeds, Reino Unido
2,8
9 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to use. On-site set up from engineer very helpful and convenient .
Resposta da InVentry
Thank you for your lovely review! It’s great to hear that you’ve found InVentry easy to use and that our engineer made the on-site setup a smooth and convenient experience. We really appreciate your feedback! The InVentry Team
Support is unfortunately extremely lacking. The techs are polite enough, but clearly lack the technical knowledge and experience to support this product effectively. 4 months in, what started as a simple MIS write-back issue still isn't resolved. So many erroneous technical assumptions have progressively worsened the original issue.
They were also using the Free for personal use edition of TeamViewer for their paid commercial support environment. Not very professional.
Resposta da InVentry
Hi, thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our Support team hasn’t met your expectations and we understand how frustrating it must be to have this remain unresolved for so long.
We’d also like to clarify your comment regarding TeamViewer. Our Support team uses a full enterprise version of TeamViewer for commercial support, rather than the free personal-use edition mentioned in your review.
We take your feedback seriously and would welcome the opportunity to look into the ongoing technical issues further. Please can you get in touch with our team at marketing@inventry.co.uk so we can review this further and work towards a resolution?
Thank you again for bringing your concerns to our attention.
The InVentry Team
Great system and have always found the support team very helpful when needed
Resposta da InVentry
Thank you so much for your lovely review! It’s great to hear that you’re happy with the system and that our Support team have been helpful whenever you’ve needed them. We really appreciate your feedback and support!
By far the worst sign in system and service I've experienced. The system is old, basic and did not work properly during our 3 year contract. The cost is absurd considering what you get for it. They also do not like you leaving them and make it very difficult to get out, including charging a collection fee of £250 for the scrap equipment AFTER the contract had expired (After the initial contract, they call it a "rolling contract", so you will always have to pay this £250 charge). There are plenty of other systems out there which are years ahead of inVentry, cheaper and a pleasure to work with. Please don't waste your money like we did.
Resposta da InVentry
Hi David, thank you for taking the time to share your feedback. We’re sorry to hear that your experience with InVentry didn’t meet your expectations.
We’re always disappointed when a customer chooses to move on, but we completely understand that every organisation’s needs change over time. We really appreciate you choosing InVentry over the past three years and wish you and the team every success with your new system.
If there’s anything we can do to help or any feedback you’d like to discuss further, our team is always happy to listen and you can contact them via marketing@inventry.co.uk.
All the very best for the future.
Worst support I've ever experienced!
Our InVentry system took 9 months to fix.
Spent time on countless phone calls, emails, escalations, providing remote support, to try and get the system fixed.
Poor communication throughout; often having to chase them to get any form of update. Even after our case was escalated many times, it did not improve things much.
Avoid, unless you want to lose your hair.
Resposta da InVentry
Hi there, thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the experience you’ve had with our Support team. We completely appreciate how frustrating it must have been to have an issue ongoing for such a long period of time, particularly when you’ve had to make repeated contact for updates.
This isn’t the level of service we aim to provide, and we’re sorry that we didn’t get things resolved for you as quickly or as smoothly as we should have.
We’d really welcome the opportunity to understand more about what happened and see if there’s anything further we can do to help. Please contact our team directly via marketing@inventry.co.uk, and we’ll make sure your feedback is passed to the relevant team.
Thank you again for your feedback, and we’re sorry for the frustration caused.
We have had this system for about 4 months now. Every week I have to contact support because something isn't working. Everytime they fix something (which can take a long time) they seem to break something else. I waste an awful amount of my time with this. Every morning, it's a lottery as to whether or not it will be working.
Support shocking
Has gone downhill support, seriously looking at other options as getting support is ridiculous. Over 3 weeks and still no where.
Resposta da InVentry
Hi Imran,
We’re really sorry to hear about your experience, this is not the level of support we aim to provide.
We’d like to make this right! Please can you reach out directly to marketing@inventry.co.uk so we can prioritise your case and resolve it as quickly as possible?
Thank you for your patience and for bringing this to our attention, your feedback helps us improve.
Many thanks,
The InVentry Team
The quality of Inventry's support has deteriorated over the past twelve months. It can take weeks for an issue to be resolved. The support desk is unresponsive and disintererested. If I were you I'd shop around for other signing in system providers.
Resposta da InVentry
Hi Claudine,
Thank you for sharing your experience, I’m really sorry to hear that our support hasn’t met your expectations. Waiting weeks for an issue to be resolved is far from the service we aim to provide.
We’d like the chance to make this right. If you can reach out directly to marketing@inventry.co.uk, we’ll prioritise your case and ensure it’s handled promptly. Your feedback helps us understand where we need to improve and make sure it doesn’t happen again.
Thanks again for letting us know.
Many thanks,
The InVentry Team
Do not go with this company. They are a poor excuse for a login system with 0 support. I have emailed 3 times, opened a ticket, reopened that ticket after it was closed with NO resolution not even a response and then had that subsequent ticket closed with no response.
Complete disregard for any paying customers. Unacceptable communication practices.
AVOID!
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