isango Avaliações 29

they sold us tickets for Disneyland ( 4 times 3 tickets for four days entrance) and at the entrance of Disney we found out that the tickets were not valid and we had to pay all over again.

Scam Dont Buy
It is easy to get tricked bu the look of the site. Should have checked truspilot before. Tickets could never being downloaded.
Thank god paid with amex and given and the charge will be disputed.

I was in Edinburgh on New Year’s Day and booked a bus tour through Isango for the afternoon. They took my £30, I received confirmation of my booking and money left my account. I went to start the tour to find out it was not running on that day. I immediately requested a refund from Isango, nearly 3 weeks later I still have not been refunded my money. I will never use them again and suggest you don’t.

I paid for tickets which didn’t arrive
Then paid again via my friends bank
Which did arrive
Informed isango who told me my tickets had been used, well yes the second ones
Awaiting refund for first tickets

VERY VERY VERY BAD EXPERIENCE
Bought a combo ticket for the Madrid tour which included the tour of Santiago Bernabeu.
1. They sent me a barcode to gain access to the stadium, on getting there I found out that the code wasn't working and the stadium officials confirmed I was charged almost double the price by Isango, a ticket I could have bought at the stadium with minimal queue.
2. I reached out to them and they told me to pick up the tickets from any of their buses at any of stops their buses frequent, so I went to the bus stop close to the stadium and the bus guide said I would have to go to the starting point to get the ticket.
3. I went to the starting point to pick the ticket and I was told I would have to go the office of one of their partners at my own cost, in a country where I am a tourist. I refused and requested a refund.
4. Its been three months with no refund.
5. Also booked them for the Barcelona tour (Big mistake), this was not a tour, think of it as paying for a day pass to use a city's transport system.

I urge everyone to STAY CLEAR OF ISANGO - this company takes your money under misrepresentation of experiences. I DID NOT GET WHAT I PAID FOR. And once they take your money THEY DO NOT CARE AND CHANGE THE DETAILS ON THE WEBSITE suggesting you’re lying.

I purchased a Miami bus tour with Miami Seaquarium tickets which was clearly advertised on the website at the time of purchase as a ‘combo’. I have screen grabs as proof.

There were a variety of issues with what they sold me...

1 - On arriving at the bus stop, with my 18 month old baby, I was told the bus tickets I had been sent weren’t valid for travel and I had to make my own way across the city, a 45 minute journey of my own expense in taxis, to pick the tickets up from the main bus office.

2 - At the time of purchase, Isango’s website clearly stated that you got a second day free on the bus tour when you received your first ticket, which my paperwork confirmed, however staff of the bus company told me this was not true and Isango had given, and sold, me the wrong information.

3 - The Miami Seaquarium was listed as a stop on the bus tour on the paperwork, sent to me by Isango, and when I arrived at the bus stop I was told by the bus company that this information was incorrect. I then had to pay $50 in taxis to take a 20 minute ride to get to the aquarium. And of course return.

The customer service is severely lacking any sort of empathy or service in general and even if you have proof through images, paperwork, email trails and receipts THEY DO NOT LISTEN.

AVOID AT ALL COSTS!

We booked this hop on hop off tour, we waited for the bus but it did not arrive. After visiting tourist information we were told the bus had been rented out to a private tour and wouldn't be running. We were not informed and were just left out in the rain! We were offer a taxi tour at first but the when we gave our ISANGO voucher in we were told that because we didn't book direct we couldn't take the taxi without paying again, I have now emailed both City Sightseeing and ISANGo over a dozen times for a refund and still haven't got one! Shame on you City Sightseeing and also ISANGO!

Whilst in Venice for a city break last weekend, we booked a 'Cicchetti Tour' on isango. The tour was more than we'd have liked to spend at £75pp for 3 hours tour with food and drink tastings.

We booked on Friday, for the next day's 5.30pm tour. The money was taken immediately out of my account and we received email conformation plus a voucher.

On the Saturday afternoon, we called the phone number on the voucher for the local guide, to confirm our reservation and check the meeting time. The guide had no record of our booking, and said the tour had been fully booked for OVER A WEEK. Yet, isango allowed me to book it the previous day, showing availability.

The local tour guide explained that isango was told the tour was sold out, and should not have been selling it.

We were left in Venice without a tour, without a reservation for dinner, and without the £150 which isango had taken from my account. I am absolutely appalled. The refund will supposedly take 5 working days (yet when I paid they had no problem in taking the money immediately).

How can this company get away with selling products which are not available? They will take the money regardless of whether they actually have a place. I will never book with these cowboys again.