Italic Avaliações 

108
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love my first set of towels from Italic so placed an order for a few more. I realized right after I hit the "order" button that my new address hadn't updated. I tried to stop the transaction but it... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love Italic. Great products and excellent customer support. Thank you for treating me as if I matter. You are the best.

Avaliado com 5 de um total de 5 estrelas

Small issue with my order was resolved quickly and easily. Products are always excellent quality. This is the first time I’ve needed customer service and it was excellent as well

Avaliado com 5 de um total de 5 estrelas

Just snagged this jacket after eyeing it for months and it's simply fantastic. The goatskin suede is butter-soft, super luxurious. It's got a modern yet timeless vibe, perfect for almost any outfit. F... Ver mais

Detalhes da empresa


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

108 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(108)

26 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

A Brand You Can Get Behind

It's great to see a company truly care about its customers and manufacturers. They have built a community with such open communication for feedback and keeping the company accountable for their promises.

21 de outubro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Extremely Poor Quality

Italic items are really poor quality. I’ve ordered a pair of sneakers (meant to resemble common projects) and a pair of sweatpants. Both showed awful signs of wear after one light use — the leather on the sneakers became discolored and the sweatpants pilled all over. They are clearly cheaply manufactured and are not comparable to the luxury brands Italic claims.

25 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Lacking in quality & expect worse customer service

I've tried a few products of Italic at this point and the experience has been hit or miss. The company states that it uses the same manufacturer as high-end brands like Burberry and Williams-Sonoma, but at lower costs because it's direct-to-consumer. The quality of the items is far from anything you'd find at these other retailers and I'd say the same for their issue resolution.

I bought a set of sheets and washed them before dressing the bed, because it's not typically needed to test if the sheets fit as mattresses and sheets are pretty standard in size. When I tried to dress the bed I realized that the sheets are way too loose and don't fit the bed at all. At this point I was still within the 30 days since delivery, but when I tried to return the sheets online I couldn't saying that I was outside the window. So politely asked via a text contact if there was a chance I could still return the sheets as they were too big (aka defective).

After I replied to the text contact number that I had washed the sheets. I received no response and still haven't received a response 15 days later.

Later while looking at the site I realized that I was actually within the window for return when I originally contacted them and should have been eligible for return. I emailed, included screenshots of my delivery date and text chain. I got a response promptly.

Again, no one acknowledges that the sheets are defective or improperly sized for a standard queen and because I've washed them I cannot receive a full refund because they can't resell them. Also, no apology on the website not working properly or that the texting service ghosted me.

For a brand that compares itself to Brooklinen, the customer service and policy on the sheets is night and day. 100% buy the Brooklinen sheets. They are higher quality and their trial policy is much better.

I was so frustrated that I just took the 50% refund they offered and gave up trying to further talk with customer service.

If you're going to compare yourself to luxury brands even if your prices are cheaper you should at least match the quality and customer service level of Target, which has pretty great quality and customer service for the same prices.

24 de agosto de 2021
Avaliado com 5 de um total de 5 estrelas

2 great purchases so far

I have made two purchases from italic. The leather carryall tote is supple, strong, well constructed leather. As a teacher I need a strong and roomy bag and this one does that for me while looking beautiful. I also have that leggings which offer support and nice stretch and true to size fit for medium.
Both came beautifully packaged. No need for returns. I will be ordering again.

17 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

As a recent purchaser of Italic’s…

As a recent purchaser of Italic’s cookware, (pots and pans) I can’t say enough about the company and their products!
Ordering was easy, peasy and was promptly delivered. I use my cookware several times daily and they never fail to disappoint. Definitely a high quality product for an amazing price!
Anxious to order more items in the future.

17 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. My item wasn’t eligible for a return since it’s a gift from a member but they were very nice and had a solution. They were fast and reliable.

4 de janeiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I've had to return two of my orders…

I've had to return two of my orders from Italic after being quite disappointed by the quality. The sheets degrade significantly in quality after just one wash (even when using high-end detergent and conditioner from The Laundress), and the clothes resembled H&M quality-- uncomfortable and poorly-fitted. You're better buying off from H&M because it's more expensive to buy these relabeled faux luxury clothes from Italic than to buy from H&M if you break down the membership price as an added per-item cost. What's worse is that even though they state many times on their website that they do not moderate or censor their reviews, my reviews of their sheets and clothes no longer show on their website, which makes me wonder what their actual average customer experience is if negative reviews are hidden.

Update: shortly after I posted this review, Italic tried to remove my review by claiming to Trustpilot that my review was actually for a different company (it obviously wasn't). Now I'm even more disappointed by their false claims of unmoderated, uncensored reviews.

3 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent! I love what this brand stands for.

Excellent products! I have multiple items from them. The cashmere pants are breathable and very comfortable, great for lounging. The pink men's sneakers are very stylish, once you break them in the are comfortable as well. It's great being able to get a quality product that isn't marked up just because of the fancy brand. #NoLableGang :) Highly recommend.

2 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

In love with the backpack I bought

Huge fan of the pricing, and pleasantly surprised by how well everything has held up! My backpack and water bottle are essential travel and work gear.

I hope their sneakers are coming back soon! I've heard great things about it on Reddit.

25 de junho de 2020
Avaliação não solicitada

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