I was a first-time buyer and ordered a…
I was a first-time buyer and ordered a CD reader to retrieve old photos from my children’s CDs. When it arrived, the device was visibly misaligned and completely faulty. I returned it immediately and followed all instructions for the return.
To my surprise, the company later claimed that I had opened the device and “swapped the internal disk for an older disk from 2013.” I have no idea how to even open a CD reader, let alone replace internal components, and I certainly don’t have old parts lying around my home.
Because of this accusation, they refused to issue a refund and told me the product was now worth 0%.
This is extremely concerning, especially for new customers. I trusted this company, but after being blamed for something I clearly did not do, I no longer feel confident in their warranty or return process. I am sharing this so others are aware of my experience before purchasing.
Resposta da Its Amazing
Thank you for taking the time to share your experience.
We are very sorry to hear that your first order did not meet expectations and that the return process caused frustration, that is never the experience we want for our customers.
We always aim to handle returns and refunds carefully and fairly. In your case, we have refunded your purchase in full, and we’re glad that this has been resolved for you.
We regret that this situation led to disappointment, especially as a new customer. Customer trust is extremely important to us, and we will continue to improve our communication and procedures to avoid misunderstandings in the future.
If there is anything else we can assist you with, please feel free to contact our support team.