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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Itsu in Kings Road amazing service with a really warm smile! Didi was at the till, I was quite insecure about the soups, she suggested me a coconut soup which was really good grey quality of ingredi... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Me and my wife have been many times to ITSU Wembley for a meal prior to attending an England match. It has always been quick, efficient and enjoyable. Unfortunately yesterday to the total opposite.... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Itsu was always our first choice takeaway, however it seems now when ordering, you have to add an array of other bits and pieces to order the meal you want. I try order a sushi platter and I HAVE to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We visited the Bath branch today. Clean, light and airy. Helpful staff for us oldies who find electronic ordering a bit daunting, especially as we are relatively strangers to the food style. We order... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Restaurante de Fusão Asiática

Escrito pela empresa

Delicious, healthy, Asian inspired food, freshly made everyday in 70 beautifully designed shops


Informações de contato

  • King's Road 47, SW3, London, Reino Unido

  • itsu.com

3,1

Bom

O TrustScore é 3 de um total de 5

332 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(332)

48 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Thier always dirty

Thier always dirty , they don’t clean or sanitise most of thier counter tops and the trays that we use to eat food on. They’re always a fly hovering around and some of the staff are rude and overbearing, the suchi is always falling apart and can’t be picked up by the chop sticks , the dumplings in the miso soup is always falling apart and makes the soup look uninviting. 👎🏾 it puts me off eating there to be honest . Thier toilets aren’t always clean and both men and women have to share the same toilet 😮‍💨 it’s odd putting to say the least . 👎🏾

4 de julho de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Sorry to read your comments. Please can you drop us an email via our website and we'll be in touch to investigate https://www.itsu.com/contact-us/

Avaliado com 5 de um total de 5 estrelas

The food is really tasty and the staff…

The food is really tasty and the staff are always kind and helpful. The Victoria 53 branch has become my regular for a weekday lunch.

17 de junho de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thanks so much for this lovely message, Claire.

We're so pleased that you had an excellent experience at our Victoria 53 store.

We'll be sure to pass this on to the team.

We cant wait to see you in an itsu very soon!

Avaliado com 2 de um total de 5 estrelas

Warning ! Chicken teriyaki rice bowl

I have gotten the chicken and teriyaki rice bowl from here before and other foods as-well, but the most recent time I have gotten the chicken teriyaki rice bowl it gave me food poisoning! I remember looking at the chicken and thinking it looked funny but just ignored it as I had eaten it before. The worst food poisoning I have ever had. Hot hot fever with the chills

18 de junho de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thanks for your review, Sophie, and we're sorry to hear that you're feeling unwell.

Please can you submit a query with additional information via this link https://www.itsu.com/contact-us/ and we will be sure to arrange for our Health & Safety team to respond to you directly to resolve this.

We've already raised this on our side and our Safety team are expecting your email submission so that they can obtain more information about our visit and launch a thorough investigation.

Avaliado com 4 de um total de 5 estrelas

Early adopter

Early adopter. I've been using itsu since it started and I'm still a fan. The salmon went through a very iffy phase for about 6 months ( crunchy texture,really not good ) but that was a couple of years ago , all good since. There is a difference between outlets, whether that's good or bad is subjective.

*** itsu social media person ***
Please don't comment, I have no issue to be addressed and I don't need my ego stroked .
No disrespect intended.

11 de junho de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thanks for your review, Simon.

Your feedback is important to us. The best way to get touch with us is through our website so that the right team can contact you directly for more information. If you're still not noticing differences in quality between stores, please message us via our website so that our Operations team can help.

https://www.itsu.com/contact-us/

Avaliado com 5 de um total de 5 estrelas

ITSU at Brunswick Centre: three cheers for the lovely staff!!!

ITSU at Brunswick Centre, Camden is an extremely nice Sushi place. The staff are very helpful especially Ornella and Wojciech who have taught me how to operate the technology. Now I can scan with my app and claim my butterflies with ease. I have also been taught how to access my NHS discount. Thank goodness for lovely staff who enjoy their jobs and make customers feel special.

31 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thank you so much for your valued feedback, Norman.

Reviews like yours are an absolute joy to read, itsu's aim is always to go above and beyond customers expectations.

We will thank the whole team at Brunswick as well as Ornella & Wojciech for their outstanding service.

Avaliado com 5 de um total de 5 estrelas

Delicious

Delicious, fresh and healthy food, always!

15 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thank you Lawrence! This so kind of you to say & we hope to see you very soon.

Avaliado com 5 de um total de 5 estrelas

Great customer service

I was struggling to redeem a voucher and approached the till. The manager came out to help me. I am a regular customer at the NHG branch and this woman is fantastic - always smiling, cheerful and extremely helpful. She promotes new products, helps customers and is very efficient.

23 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thank you so much for your kind words Niamh, it's always great to hear from our customers, especially when they have had a fantastic experience such as this. We'll share the feedback with the team over at Notting Hill.

Avaliado com 5 de um total de 5 estrelas

Very Pleasant staff at ITSU, Finsbury Square

The staff at the branch at Finsbury Square are always very helpful each time I pop into stock up for the next few days. I'm not great with IT and they are always happy to help every time.

28 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thank you for the feedback, Manisha! We agree, the teams at Finsbury Square are lovely and very friendly, a great team and we're are very proud of them.

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience, delicious salads and food. Friendly and helpful staff 💗

18 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thank you for this lovely review Aneta. See you soon!

Avaliado com 5 de um total de 5 estrelas

Fast and friendly service.

Always clean and tidy. Fast and friendly service and plenty of condiments, cutlery options and napkins available. We never feel rushed off our table when we’ve finished.

19 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thanks for your review, Mandy! We really appreciate your feedback.

Avaliado com 5 de um total de 5 estrelas

Amazing tasting food

Amazing tasting food, I love itsu every time I go! Staff are friendly and helpful also, love the butterfly scheme as well.

26 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thank you for this lovely review Sarah - we're so happy to hear this as we love being able to make our customers happy!

Avaliado com 4 de um total de 5 estrelas

It was really good

It was really good. No queue friendly staff and food to the ready.

27 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thanks so much for taking the time to leave us a review - we're glad to hear thaty you've enjoyed the food and that you found are instore colleagues friendly. See you soon!

Avaliado com 5 de um total de 5 estrelas

Great food

Great food, good customer service.

19 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Wow! That's so lovely to hear - & thank you so much for your kind words Margaret!

Avaliado com 5 de um total de 5 estrelas

Helpful staff amazing food

The staff are always so helpful the last time I had a loyalty award and was not really aware of it but the staff member helped me sort it out..
Food is always so fresh and top notch. Love love it love it

22 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thank you so much & we can't wait to see you again very soon Ed!

Avaliado com 5 de um total de 5 estrelas

Amazing food

Amazing food

28 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thank you for such a lovely review Damyanti, it really means a lot! 😊

Avaliado com 1 de um total de 5 estrelas

Quality has declined

I used to be a huge Itsu fan, but have noticed the quality has significantly declined. The fish did not taste fresh and the rice texture was all wrong. The rolls were crumbly and fell apart. The wasabi is made in China. There are better alternatives out there that use higher quality fish and other ingredients and are actually made fresh.

24 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Thanks for your review. We’re so sorry to hear this. Our ingredients go through many quality checks so we're completely stunned by reading your review. Please can you contact us directly via our website to let us the store name & order time & we will resolve this for you https://www.itsu.com/contact-us/

Avaliado com 5 de um total de 5 estrelas

Best value for money!

Itsu never disappoints, honest sushi, good quality, helpful people. Can’t go wrong. Highly recommended.

22 de maio de 2024
Avaliação não solicitada
logotipo da itsu

Resposta da itsu

Wow! Lovely review & thank you so much for sharing this with us Jimmy!

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