Ordered beginning of June, tracking status stated and preparing label and hasn’t changed. Contacted customer services numerous times who advised they would provide an update and no responses to my ema... Ver mais
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Veja o que dizem as avaliações
My order took quite a while to arrive, and as other people mentioned didn't think it came from China, thought it was a London based firm. Very creased on unpacking, folded into a small parcel.
Item did not fit and was of very poor quality. I am so annoyed with myself for not checking this company on trust pilot as i would deffinatley not havd orderd.like others have mentioned i thought i w... Ver mais
Bought outfit 4th may . Still not received order . They said it was with relay to deliver but Relay don’t have the item . After multiple emails to get refund I have had no response. Do not buy from th... Ver mais
Detalhes da empresa
Escrito pela empresa
Ivy & Noelle is a UK-focused online fashion brand offering carefully selected women’s clothing designed for comfort, versatility, and everyday wear. We serve a growing customer base across the United Kingdom, with a strong focus on quality, consistency, and reliable service. We operate as a fully registered business and are committed to providing a secure and transparent shopping experience. All orders are processed through trusted payment providers, and we maintain clear communication with our customers throughout the order journey. Our customer support team is available to assist with any questions regarding products, sizing, or orders. We aim to respond promptly and resolve any issues efficiently and fairly. At Ivy & Noelle, we value long-term customer relationships and continuously work to improve both our products and service based on customer feedback.
Informações de contato
Reino Unido
- support@ivyandnoelle.com
- ivyandnoelle.com
1,8
Ruim
54 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 6% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Pleasantly Surpised
Ordered this not really knowing what to expect and honestly it's lovely. Really nice quality and came so nicely packaged with a little thank you card. Pleasantly surprised
27 de abril de 2026
Avaliação não solicitada
Easy return
My request for a refund was quickly resolved, all easy
17 de abril de 2026
Avaliação não solicitada
Fist time customer and the whole process was easy and delivery with ease
Customer support was very helpfull, thx Sophie. Good overall rating.
6 de maio de 2026
Avaliação não solicitada
Resposta da IVY & NOELLE
Hi,
Thank you so much for your wonderful review — this truly made our day! 🤍
We are so pleased to hear that your first experience with Ivy & Noelle was a smooth one and that Sophie was able to help you. We will make sure to pass on your kind words to her!
We hope you absolutely love your order and we look forward to welcoming you back soon.
Kind regards,
Team Ivy & Noelle 🤍
Very simple to order and swift respons
Very simple to order and swift responses. The only thing missing from the lovely photos are the mention of materials they are made from.
18 de abril de 2026
Avaliação não solicitada
I brought an item on 1st May
I brought an item on 1st May, as yet this has not been delivered.
I was provided with an Evri tracking number, however Evri have not received the parcel.
The customer services team keep advising me they are investigating the issue and will not provide a refund.
I was dubious of using this online company which I saw on instagram, wish I had followed my gut feeling!
13 de maio de 2026
Avaliação não solicitada
Resposta da IVY & NOELLE
Hi,
Thank you for taking the time to share your feedback — we are truly sorry to hear that your order has not yet arrived and we completely understand your frustration.
We want to assure you that your order was processed and dispatched promptly, fully in line with our Shipping Policy. All tracking information was provided and our team has been actively working to investigate the delay on your behalf. Unfortunately, the recent UK bank holidays impacted courier processing times across the board, which is something outside of our control.
We sincerely apologise that this experience has left you feeling let down — that is never our intention. Every customer deserves to receive their order on time and we take this very seriously.
We are glad to share that our team is continuing to look into this and we are committed to finding the right resolution. We appreciate your patience and we hope to restore your confidence in us.
Kind regards,
Team Ivy & Noelle 🤍
Came up a little smaller than expected
Came up a little smaller than expected which was a shame as the design is gorgeous. Packaging was lovely and presentation was really nice with the product tag and card.
11 de maio de 2026
Avaliação não solicitada
Resposta da IVY & NOELLE
Hi Amanda,
Thank you so much for taking the time to leave a review — it really means a lot to us! 🤍
We are so happy to hear that you loved the design, the packaging and the presentation — we put a lot of love and care into every detail, from the branded packaging to the product tag and card, because we truly believe that the unboxing experience should feel just as special as the item itself.
We are sorry to hear the sizing came up a little smaller than expected. Our pieces are designed with a relaxed fit in mind and we always recommend checking the size guide on the product page or reaching out to us before ordering — we are always happy to help find the perfect fit for you personally!
If you would like to exchange for a larger size, please don't hesitate to get in touch at support@ivyandnoelle.com and we will do our very best to help.
We hope you give us another chance — we would love for you to find your perfect piece! 🤍
Kind regards,
Team Ivy & Noelle 🤍
Clear updates
Clear updates, Sophie was really helpfull thx love
28 de abril de 2026
Avaliação não solicitada
Resposta da IVY & NOELLE
Hi,
Thank you so much for your lovely review — this truly made our day! 🤍
We will absolutely pass your kind words on to Sophie — she will be thrilled to hear she made such a positive difference to your experience.
We hope to welcome you back to Ivy & Noelle very soon!
Kind regards,
Team Ivy & Noelle 🤍
Do not order from this company
Do not order from this company. The dress was hideous, nothing like the advert. Tacky material. And they offered me 10% refund - explaining that the track and trace cost of returning would be costly. Despite saying they are a UK based company the dress was sent from China and I’m expected to return to China!
2 de maio de 2026
Avaliação não solicitada
Resposta da IVY & NOELLE
Hi,
Thank you for your review — we are genuinely sorry to hear that you were disappointed with your order and we completely understand how frustrating this experience must have been.
We want to be transparent: as clearly stated in our shipping and returns policy at the time of purchase, our products are fulfilled and shipped internationally. We understand this can feel unexpected, and we apologise sincerely if this wasn't as clear as it should have been during your shopping experience.
Regarding the refund — the 10% we offered was intended as a goodwill gesture to save you the time, cost, and inconvenience of an international return. We never want our customers to feel out of pocket, and we are sorry this did not feel like a fair resolution to you.
We would genuinely love the opportunity to make this right. Please contact us directly at support@ivyandnoelle.com and our team will personally look into your case and find the best solution for you.
Kind regards,
Team Ivy & Noelle 🤍
Though they took a while to get here…
Delivery took a bit longer than I hoped but the dress is just lovely. Great quality for the price and customer service were really helpful when I got in touch. Worth it
14 de abril de 2026
Avaliação não solicitada
AWFUL EXPERIENCE
AWFUL EXPERIENCE. Cheap quality, wrong colour , very badly made and the neck on the top wasn’t sewn right, nothing like the picture shown. Completely wrong material that was shown
DO NOT BUY FROM THIS COMPANY it deserves 0 stars
7 de maio de 2026
Avaliação não solicitada
Resposta da IVY & NOELLE
Hi,
Thank you for sharing your experience — we are truly sorry to hear that your order did not meet your expectations, and we completely understand how disappointing this must have been.
Quality and accuracy are things we take very seriously, and a manufacturing issue like an unsewn neckline is absolutely not the standard we hold ourselves to. We sincerely apologise that this happened and that your item did not arrive as described.
We would really like to look into this for you personally. Could you please reach out to us directly at support@ivyandnoelle.com with your order number and a few photos of the item? This allows us to:
Investigate the quality issue with our supplier immediately
Find the fairest and fastest resolution for you
Ensure this does not happen to any other customer
Your feedback — however difficult to read — genuinely helps us improve, and we do not take it lightly. We hope you will give us the chance to make this right.
Kind regards,
Team Ivy & Noelle 🤍
Sorted
All good. Looked as advertised, very comfortable and delivery was without any problems. Can’t ask for more than that
28 de abril de 2026
Avaliação não solicitada
Not usually one for reviews but had to say something
I'm not usually one for leaving reviews but I just had to for this one. The dress arrived so well packaged and looked even better than the photos. I'm a size 14 and went with the L which fits perfectly. Customer service was lovely when I asked about sizing too. Really happy
20 de abril de 2026
Avaliação não solicitada
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