IXA Curtains Avaliações 

45
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent cutsomer service the drapes were beautifull and an amazing value I have 10 ft ceilings in my apartment and wanted a more dramatic window treatment. I shopped the usual places online and eve... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve been so pleased with my drapes from IXA Curtains! They are exactly as pictured on their website, arrived quickly and well packaged and I literally took them from the box and hung them - no ironin... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Never, ever buy curtains from this website. Absolutely terrible customer service. The first time I ordered curtains, they suggested a color that wasn’t even listed on their website. The second... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Beautiful quality and wonderful service! I absolutely loved my experience with IXA Curtains! From start to finish, the process was smooth, and the customer service was so kind and attentive. The curt... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos para Curling
  2. Loja de Cortinas

Escrito pela empresa

Enjoy worry-free custom curtains with OEKO-TEX® eco fabrics, handcrafted quality, and full-service extras — free shipping, memory shaping, tiebacks & hooks.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

45 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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4,1

Todas as avaliações

(45)

18 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

The quality seems good

The quality seems good, but I was a little let down by the color. It was more yellow-toned than the neutral beige I expected from the pictures - just not what I envisioned.

2 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The BEST quality for the price

The quality of the curtains material and the stitching is equivalent to high class window designer for the fraction of the price. We designed all 6 rooms with IXA Curtains for our newly built modern lake house. Love it!! ....true customer not paid review...

30 de março de 2025
Avaliação não solicitada
logotipo da IXA Curtains

Resposta da IXA Curtains

Thank you so much for your sincere feedback. We will continue to improve our products and services.

Avaliado com 3 de um total de 5 estrelas

The curtains are lovely

The curtains are lovely, but unfortunately, they ended up being a bit shorter than I was hoping for. I carefully measured before ordering, but they still don't quite reach the floor like I imagined.

14 de março de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Some Wrinkles After Washing

These curtains are good quality overall, but after washing, they got some wrinkles that didn't completely iron out. It was a bit annoying, but they still hang okay and look fine once they're up.

28 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Color Slightly Cooler Than Expected

The color turned out to be a bit cooler than I thought it would be but after adding some lighting, the overall effect is still lovely. It worked out well of my space, though I would suggest being mindful of the cool undertones.

17 de fevereiro de 2025
Avaliado com 1 de um total de 5 estrelas

Wasted Money

I was very specific about a size AFTER pleating and they refused to remake them, taking no responsibility of what was communicated to their representative (prior to making). $180 wasted. I went and bought the same style on Amazon for half the price.

10 de novembro de 2024
Avaliação não solicitada
logotipo da IXA Curtains

Resposta da IXA Curtains

Sorry for giving you a bad shopping experience. We repeatedly emphasize to customers that they should use our online measurement tool or communicate with our design consultant to ensure the correct size before placing an order, because we custom make curtains based on the ordered dimensions.

Avaliado com 5 de um total de 5 estrelas

I ordered french pleated curtains from…

I ordered french pleated curtains from IXA. They were exactly the right width and length and were easy to hang. The fabric was lovely, Aura Heavyweight. The creases came out immediately. They let a faint light come through but are dark enough to block the harsh morning sun here in Southern California. The curtains arrived on time, customer service was polite and helpful. Highly recommend.

13 de setembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Faulty website and no service after the sell

I purchased velvet pleated curtains from IXA that ended up too short because they are pleated. The website asks for the dimensions before pleats, so I assumed they had a formula to determine finished width using a standard pleat spacing. If you use their "Measurement Finder" tool (when it works, as it froze on me numerous times), it assumes a spacing of 1 inch and doubles the width, which exceeded their maximum width. They sent me curtains the width of my space, which is too short with any pleat spacing. When I played around with different pleat spacing, I discovered that they sent only enough hooks for a 5-inch spacing, and I liked a 4-inch spacing better, so had to buy more hooks. So the problem is that the website does not ask what pleat spacing you want and calculate what the extra width of fabric would be. If you are a curtain company, you know that adding pleats adds to the final width, so why would they send me a curtain the width of which was the same as my space before pleats?!
I tried to email them several times to return the curtains and got no reply, even though the website says they will respond within 24 hours. They replied to this review by saying that they tried several times to contact me, even though I never recieved any emails from them except the one at the beginning that said that they received my order (they had no trouble contacting me then). While the fabric and sewing was well done, this company (which has no address on their website, but I found out from my bank statement that the company is in Hong Kong!) refuses to deal with customers after the sell. Bottom line, I'm out $311 because they aren't going to do anything about it. Their reply made that clear.

16 de maio de 2024
Avaliação não solicitada
logotipo da IXA Curtains

Resposta da IXA Curtains

We apologize for any inconvenience caused. We have replied to each of your emails within 24 hours and made multiple attempts to communicate with you, but unfortunately, we haven't received a response from your end. Please check your email to see if you can locate our messages. Thank you for appreciating the quality of our fabric and craftsmanship. Regarding sizes, please make sure to follow our measurements finder carefully before placing your order.

The curtain head with four-prong hooks has roughly one hole per inch, but not every hole needs a hook. Watching the video will help clarify this. Here is the YouTube link: https://www.youtube.com/watch?v=Ab2tkjEPLb0 Please make sure to watch the video tutorial.

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