Izzy Removals Avaliações 

258
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

George and his co-worker were an absolute dream. They were incredibly careful with my things, packed everything quickly and in a really organised way, and then moved everything into my new flat re... Ver mais

Avaliado com 5 de um total de 5 estrelas

Izzy Removals are brilliant - from the outset Kosta and the team were communicative and responded quickly. Rado & the team were so efficient and friendly and made the move so smooth; including the di... Ver mais

Avaliado com 5 de um total de 5 estrelas

This company is seriously professional. I would hire them again like a shot. Prompt emails always. Perfectly written invoices and receipts. Helpful phone calls and texting over complicated pickup and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Izzy Removals were transparent, efficient and professional from beginning to end. We were moving three vans worth of stuff across the country, which lead to an almost 12 hour day for our team of mover... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços Empresariais

Informação fornecida por fontes externas variadas

IZZY Removals is a reliable company that offers professional removal services in and out of the United Kingdom, packing and storage of all types of items.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

258 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(258)

27 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Kosta's team did a fine job

Kosta's team did a fine job: clear set-up process, good communications and decent price. Movers turned up on time and calmly moved all my boxes into the van and off to the new place very carefully and quickly. No complaints over having to wait for the keys for th enew place and great job unpacking and putting some furniture back together. Very highly recommended!

7 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Team

Fantastic Team - they took all of the stress out of moving. Seamless operation, very personable. Took care with our possessions and moved us in a timely fashion. Very reasonable, and worth every penny. Thank you so much!

13 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best movers

Fantastic team, they moved my flat seamlessly - packed and moved my flat quickly, with care and meticulously! Honestly the best experience I’ve had with movers to date - I am pregnant and they were very caring and concerned making sure I didn’t lift anything too. I am recommending them to all friends looking to move. Massive thank you to Daniel and team, you guys were wonderful!

21 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic service

Absolutely fantastic service! Kosta is incredibly knowledgeable, approachable, and, most importantly, understanding of the stresses that come with moving. The team that helped us with our furniture and hundreds of boxes went above and beyond—I’d give them 6/5 if I could! They worked tirelessly without a single complaint.

I can’t recommend them highly enough and will definitely be using their services again when we move next year!

8 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Would recommend

Kosta was great to deal with, booking in went very smoothly.

On the day, the two guys who came to move my stuff were very friendly and fantastically efficient, got everything into my new place with no dramas whatsoever.

7 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Above and beyond!

Above and beyond!
I’m so happy with my team that moved me.
I really couldn’t have done it’s without them.
I’m so grateful and I could trust them implicitly
Definitely recommend 🙏🏻❤️🙌🏻

4 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time using a removal company in…

First time using a removal company in my life,
Izzy removals appear on my rader and Kosta called me and to ensure all things will be taken care of the removals and the gentleman that came to my house to move some stuff were top-notch quick, very respectful and considerate

Make me feel very comfortable and gain my trust

Thank you all

30 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service! Definitely recommended!

Communication had been easy since day one, Kosta is friendly and professional and understands your needs straightaway. The terms of the service were made very clear and the guys who helped us during our move were professional and quick. Things arrived in perfect condition!
I definitely recommend booking with Izzy Removals!

5 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Smooth movers with excellent customer service

Excellent company if you are planning a move. Very professional on both the administrative side and the hands on work, with also a personal touch.

My partner and I had to hire a mover because of physical limitations.

Kosta was in touch promptly and provided quotes for different options, which were very reasonably priced. After booking the move, Kosta was also quick to respond to any enquiries and was very transparent with planning, requirements etc.

On the day of the move the crew arrived promptly and were forthcoming and reassuring, stating that 'we've got you covered'.

Were very happy with how smoothly the move went and having Izzy moves made the day so much more easier for us.

Many thanks to Kosta, George and Vasili. Excellent customer service. Would highly recommend.

5 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great personalized service

Kosta and the rest of the team were amazing. Despite a tricky parking situation they made it work— everything was on time, smooth, and the movers were friendly to the cats while unloading (bonus!).

13 de agosto de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Book with caution

I booked Izzy removals after our initial removal company were unable to move us when our moving date had changed. Initially the quote with Kosta was fine after sending him a video and photos. He said that we only needed 2 vans after all the other companies said we needed 3. Although we received an apology from Nick who managed on the day, the team arrived 30mins late at 9:30. Nick and his team did a great job of packing but he had concerns early on that we needed 3 vans and said after viewing the videos he knew we needed 3. After the 2 vans were full I sent them to the new address an hour away and said hopefully the keys would be ready so they could unload and come back. The keys were not ready until just before 4pm. Whilst I know this is after the agreed 2pm time, if they had used 3 vans, the men would have been finished by 6pm and we had paid for 8 hours of work. I had also included in the quote the collection and delivery of a piano. After unloading and collecting the piano, they didn’t get back to our original house built 19:30 where I had to help load the final van and make the hour long journey back in the van with them. Me and my family helped unload when we got back and we had to have furniture put back together as we had paid for this service but my 2 kids were asleep as it was 21:30. Due to not finishing until 22:30, I was told I needed to pay an extra £425 and there was no room for negotiation. I felt like if they had used 3 vans they would have been finished by 6pm and I would have been in my new home not waiting around until 22:30. I know the response to this review will be that 3 vans would be more, the piano took longer and we got the keys late but if we had an honest quote to start I would have paid more to be in my new house on time. The main issue was that at 22:30 I was handed to the phone to speak to Kosta who threateningly said “have you paid? They will not leave until you pay”. My 2 kids were asleep and my wife in the house, there was no room for negotiation so I had no choice but to pay them men so they would leave. As I said, Nick and the team on the day were great, can’t fault them as they had a very long day but if you go with them get someone round to quote so you know the full cost upfront.

24 de julho de 2024
Avaliação não solicitada
logotipo da Izzy Removals

Resposta da Izzy Removals

Hi Edward, thank you for the feedback.

I don't think you are being completely honest with everyone so let me add more information:
Our initial contact was in March 2024 - You got in touch, asked for a quote, sent some videos and we offered - 3 LUTON VANS to move all of your belongings, a whole day of work (8h) and an estimated price of £2050 in total.

Afterwards, you did not get back to us.

Then, on 14 July (10 days prior to the move), You contacted me again saying that you booked a cheaper company (£1560), but they cancelled on you last minute (what a surprise).
And you asked if we can help you move on the 24 July. I said yes, we can and we have only 2 luton vans available. I also said that we should be able to fit everything, however I cannot give you a guarantee until my team starts loading up (also, I mentioned that we can do a second trip if needed).

On the actual moving day, my team was at the delivery address in time (around 1-1:30pm), however you only got the keys at 4pm. So, that time that we spent waiting is not our fault.
IF you had access to the house at 1pm, we would have unloaded one of the vans to go back for a second trip and everything would have been fine.

At the end of the day, close to 10:30pm I told you that the amount for payment for the whole service is £1950 (which is less than our original quote of £2050).
My team did NON stop working for 14 hours.

We provided the bank details and then you asked for a discount - for what exactly?

I was polite and punctual, the team was very hardworking and gave the best they could.

The main issue was your keys being delayed - this was out of our control and a 2/5 rating is not fair at all.

Avaliado com 5 de um total de 5 estrelas

The removals team smashed it

The removals team smashed it. Reliable and did everything as promised. The guys were hard working and the van was plenty big enough for all of our belongings. They were patient whilst waiting for the keys to be exchanged for the new house, and were very polite to me and my wife.

25 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My partner and I moved from two properties to a new flat.

My partner and I needed to move from two properties into a new flat, and Kosta's team were great. I was able to organise our move one week before and they replied to emails promptly. We were nervous whether everything would fit into the van, but there was PLENTY of space left over after loading all our stuff. The removal men were incredibly quick, whilst still careful with all our stuff. I had a lot of glassware and delicate kitchen items, which were only wrapped in kitchen roll - everything remained undamaged. Very impressed and would use again.

21 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Kostas and his team were incredible

Kostas and his team were incredible. His colleagues moved our small flat in 2 hours flat. They were fast but looked after our belongings with care. They even took apart our wardrobe to move it and put it back together better than before. I would definitely recommend them. The team are well organised and efficient. They are no nonsense and just get on with the job which is exactly what you need on a very stressful day. We knew we could trust them to get on with the job. The only instructions we gave them was where to put the boxes on the other side. Thanks for making the day so easy.

22 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Kosta and his team were great


Kosta and his team were great! From the moment they arrived, they exhibited a high level of expertise and organization. They handled our belongings with the utmost care, ensuring that everything was properly packed and transported without any damage. Additionally, their punctuality was commendable; they arrived on time and completed the job within the estimated timeframe. Their friendly demeanor and willingness to accommodate my requests made the entire moving process much smoother. Overall, I highly recommend this team of removal men to anyone in need of relocation services.

3 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you so much for the unforgettable move👍

Thank you so much, this has been a stressfree moving experience, i was so nervous & worried
& the move went amazingly, omg im so happy
Kostas team George & Bussel were absolutely great, nothing to much for them, & so effortless made it look enjoyable to watch
I cant thank you all enough, i will definitely be recommending you guys
Best wishes Mary, wonderful job 👍

15 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really great service

Really great service, professional from initial phone call to moving day. Care was taken with our things and the move was really efficient.
Price was very competitive too. Highly recommend Kosta and his team.

27 de janeiro de 2024
Avaliação não solicitada

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