They process online requests quickly. The medication works very well for me. Delivery by mail with signature confirmation in reasonably priced. This website is legit and functional. Thank you for your... Ver mais
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Veja o que dizem as avaliações
Well, I was suspicious about Jack Health... After so much challenges to meet a doctor for a second time to simply obtain a prescription for what I finally need, I decided to give a try... So easy, pr... Ver mais
A empresa respondeu
I love the price and convenience. My problem is that you constantly flood your existing reoccurring customers with deals for new customers. Maybe give your loyal customers a deal. Or perhaps there's a... Ver mais
A empresa respondeu
Jack Health is a step up from similar service providers because of their communication. Help is provided from actual people, not bots, and they are responsive and attend quickly to any issues or conce... Ver mais
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Detalhes da empresa
Escrito pela empresa
Jack Health is committed to helping Canadians take control of their health—confidently, privately, and on their own terms. Our process begins with a personalized treatment plan tailored to your unique needs and goals. Whether you’re looking for a modern approach or a proven generic option, you’ll be connected with a licensed medical provider who will review your health history and symptoms one-on-one. All of this happens 100% online—no waiting rooms, no awkward conversations, and no need to rearrange your schedule. You can complete your assessment from the comfort of your home and get ongoing support through secure messaging with our care team, available 24/7. We understand how important privacy is, which is why every step of the journey—from consultation to delivery—is discreet. Your treatment ships in unbranded packaging, and our prices are designed to be as accessible as possible. Thousands of Canadians trust Jack Health for expert-backed care in areas like sexual health, hair loss, testosterone, weight loss, and more. We’re here to simplify the healthcare experience and help you feel your best—without judgment, delays, or high costs. Jack Health is 100% online, 100% discreet, and 100% committed to your well-being.
Have better sex with personalized treatments
Escrito pela empresa
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide Discreet Shipping
Ships within 24-48 hours.
If approved, your medication will be shipped within 48 hours, this is our guarantee to you.
Informações de contato
2620 Bristol Circle,, L6H 6Z7, Oakville, Canadá
- hello@jack.health
- jack.health
Men’s healthcare personalized to you.
4,3
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 57% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My new Healthcare provider!
Amazing medical team, they explained my blood results and supported me throughout my treatment.
3 de junho de 2025
Avaliação não solicitada
Although not achieving a hard erection…
Although not achieving a hard erection it helps with a soft erection
11 de julho de 2025
It's worthy 💪.
10 de julho de 2025
Signed up then no communication
Signed up and paid but there are not next steps for my treatment. No communication. Nothing.
5 de julho de 2025
Absolutely enjoyed using Jack health
Absolutely enjoyed using Jack health. First, after i paid for my program, I got a lab requisition in my inbox and i went to the lab to do the test, when the results were ourt, I and the doctor chatted about the results in my Jack account. I liked that i did not have to leave home or pay any extra consultation fee to review my result. The whole process from start to when I got the meds took about 4 days, but this was because i had to do a test, without the test, its basically 36 hours from when i placed the order to when it got to my house. Also the packaging is very plain.
14 de julho de 2025
Information on the products is quite…
Information on the products is quite limited. Relatedly, clicking on anything just puts the product in your Cart rather than providing information about the product. In general I find the website and how the product offerings are displayed to be quite confusing.
9 de julho de 2025
I cancel my prescription 3 time ans…
I cancel my prescription 3 time ans still recevit
6 de julho de 2025
Je suis très satisfait du service reçu…
Je suis très satisfait du service reçu par Jack. La rapidité d'exécution ainsi que le bon déroulement me mes en confiance pour mes prochaines commandes à venir. Merci à toute l'équipe
7 de julho de 2025
Resposta da Jack Health
Merci beaucoup pour votre retour positif ! Nous sommes ravis que la rapidité et le bon déroulement de notre service vous aient mis en confiance. Toute l’équipe Jack Health vous remercie et reste à votre disposition pour vos prochaines commandes.
Cordialement,
L’équipe Jack Health
Resposta da Jack Health
Thank you for your feedback! We’re glad you found our service efficient and professional. We appreciate your support!
Sincerely,
The Jack Health Team
Nunca pude agregar mi identificación…
Nunca pude agregar mi identificación por lo que solicité que cancelaran mi pago unos días después el dinero fue reembolsado, pero al siguiente mes fue cobrado nuevamente
8 de julho de 2025
Resposta da Jack Health
Lamentamos mucho la confusión y los inconvenientes que has experimentado con los cargos y la gestión de tu identificación. Entendemos lo frustrante que debe ser que se te haya cobrado nuevamente después de un reembolso.
Estamos revisando tu caso con urgencia para corregir cualquier error y asegurarnos de que no vuelva a suceder. Por favor, contáctanos directamente en [correo electrónico o teléfono de soporte] para que podamos ayudarte a resolver esta situación cuanto antes.
Gracias por tu paciencia y comprensión.
Atentamente,
El equipo de Jack Health
From when I ordered I received updates…
From when I ordered I received updates and the delivery was really quick they did what they promised
8 de julho de 2025
Resposta da Jack Health
Thank you for your kind words! We’re glad to hear you received timely updates and that your delivery was quick and reliable. Doing what we promise is important to us, and we appreciate your trust.
Sincerely,
The Jack Health Team
Always excellent service and response…
Always excellent service and response time.
5 de julho de 2025
Resposta da Jack Health
Thank you for your wonderful feedback! We’re thrilled to hear you consistently receive excellent service and quick responses from our team. Your satisfaction means a lot to us.
We’re here whenever you need us!
Sincerely,
The Jack Health Team
Rough start but service has improved a…
Rough start but service has improved a lot lately!
4 de julho de 2025
Resposta da Jack Health
Thank you for your honest feedback! We’re glad to hear you’ve noticed improvements in our service recently. We’re committed to continually enhancing your experience and appreciate your patience along the way.
Thanks for sticking with us!
Sincerely,
The Jack Health Team
Easy and fast with médical support and…
Easy and fast with médical support and privacy
5 de novembro de 2024
Resposta da Jack Health
Thank you for your kind words! We’re glad to hear you found our service easy, fast, and respectful of your medical privacy. We’re here whenever you need us!
Sincerely,
The Jack Health Team
Jack health is good,but delivery by…
Jack health is good,but delivery by FedEx is not.
I have requested many times for delivery to be held at a FedEx pickup location but it still shows up at my door
5 de julho de 2025
Resposta da Jack Health
Thanks for the kind words about Jack Health! We’re sorry to hear FedEx hasn’t quite delivered on delivery preferences. We understand wanting your package to be waiting safely at a pickup location instead of your door.
We’re working closely with FedEx to improve this experience and make sure delivery instructions are followed more reliably. Your feedback helps us keep pushing for better service.
Thanks again for your support and patience — we appreciate you sticking with us!
Sincerely,
The Jack Health Team
The questionnaire I had to fill out…
The questionnaire I had to fill out just to get my refill was very annoying. Either make the questions more appropriate for refill customers or here's a thought... Just ask if anything's changed or in need of change like a doctor would.
5 de julho de 2025
Resposta da Jack Health
Thanks for sharing your feedback — and we hear you. We’re sorry the refill process felt frustrating. You're absolutely right that it should feel quick and tailored, especially for returning patients.
We’re actively working with our clinical team to streamline the refill questionnaire and make it more relevant — especially when no major changes are needed. Your suggestion is a good one, and it’s something we’ll take into consideration as we improve.
We truly appreciate you taking the time to let us know — and we hope to make your next experience a much smoother one.
Sincerely,
The Jack Health Team
Unreliable Service and Poor Support: Avoid if Time Matters
I’ve used Jack Health twice now, and both experiences have been frustrating. Approval takes longer than expected, and once the prescription is approved, the issues don’t stop there. Both times, they submitted the wrong shipping address—even though I entered it correctly—causing delays of several days.
Their online chat support is painfully slow, often taking hours or even days to respond. When they do reply, the help is minimal and usually redirects the problem elsewhere.
The shipping partner they use is worse. They require you to confirm delivery details, but when there’s an issue—like needing to update your address—they’re unable or unwilling to make changes, leaving you stuck in limbo.
There’s no sense of urgency or accountability on either end. If you need your medication quickly or value basic customer service, I wouldn’t recommend Jack Health.
30 de junho de 2025
Resposta da Jack Health
Thank you for taking the time to share such detailed feedback — we’re truly sorry for the frustrating experience you’ve had. This isn’t the level of service we strive to deliver, and we take your concerns seriously.
The delays in approval, repeated address errors, and difficulty getting timely support are not acceptable, and we understand how that can impact trust — especially when you're relying on your medication. We also hear your concerns about our shipping partner and agree that delivery updates and changes should be easier to manage.
We’re actively working to improve communication across our support and fulfillment teams and are reviewing both our shipping and customer service processes to ensure they’re faster, more reliable, and more accountable.
If you’re open to it, we’d really appreciate the opportunity to make things right — please feel free to reach out to [support email or phone]. Your experience matters, and we’re committed to doing better.
Sincerely,
The Jack Health Team
Resposta da Jack Health
Thanks for sharing your feedback. We’re sorry to hear that the delivery experience with FedEx didn’t meet your expectations — we know how frustrating delays or issues with shipping can be.
We’re actively working with our shipping partners to improve reliability and speed. If you have any specific concerns or if there’s anything we can do to help with your current order, please don’t hesitate to reach out at [support email/phone].
We appreciate your patience and hope to provide a better experience next time.
Sincerely,
The Jack Health Team
Customer service is terrible
Customer service is terrible, response time is very long up to more than 24 hours, very bad service
30 de junho de 2025
Resposta da Jack Health
We’re really sorry to hear about the long wait times you experienced — that’s not the level of service we aim to provide. We know how important it is to get timely support, and we apologize for the frustration this caused.
We’re actively working on improving our response times and overall customer experience. Thank you for your feedback — it helps us do better.
Sincerely,
The Jack Health Team
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